Ankur Agnihotri
Kanpur Nagar
Summary
Proven leader in operational excellence and quality management at Aarav Tech Services LLP, adept in business and project planning. Spearheaded strategic initiatives, enhancing workflow efficiency and service quality. Skilled in cross-functional teamwork and staff development, consistently achieving company objectives through innovative management and robust trend analysis.
Overview
11
11
years of professional experience
Work History
Manager Operations & Quality
Aarav tech Services LLP
Kanpur Nagar
09.2019 - 02.2024
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategic plans to achieve company objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Implemented quality control measures to uphold company standards.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Streamlined communication channels, improving information flow and decision-making speed.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Senior Quality Analyst
RHDL BPO Unit
Kanpur Nagar
07.2014 - 04.2019
- Performed root cause analysis of reported defects and developed corrective action plans accordingly.
- Identified quality problems and recommended solutions.
- Devised estimates of required work and potential labor hours.
- Analyzed issues and recommended corrective actions to improve final results.
- Developed and implemented quality assurance processes, procedures, and standards to ensure product quality.
- Maintained quality assurance procedure documentation.
- Trained other analysts to perform laboratory procedures and assays.
- Reviewed customer feedback data to identify areas for improvement in product design and development.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
Senior Technical Consultant
Teleperformance India
Gurugram
07.2013 - 04.2014
- Analyzed customer requirements and proposed technical solutions.
- Consulted with management to reach agreement on system principles.
- Diagnosed computer problems using diagnostic tests and troubleshooting techniques.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Bachelor of Science -
DBS Degree College
Govind Nagar04-2009
Skills
- Business planning
- Project planning
- Recruiting and interviewing
- Workforce management
- Staff training and development
- Salesforce management
- Team leadership
- Key performance indicators
- Goal setting
- Innovation management
- Trend analysis
- Cross-functional teamwork
Timeline
Manager Operations & Quality
Aarav tech Services LLP
09.2019 - 02.2024
Senior Quality Analyst
RHDL BPO Unit
07.2014 - 04.2019
Senior Technical Consultant
Teleperformance India
07.2013 - 04.2014
Bachelor of Science -
DBS Degree College
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