Ankur Arora

As a Project Manager for Hurix Digital Pvt Ltd, specifically focusing on their Kitaboo product, my responsibilities would involve overseeing the development, deployment, and management of digital publishing projects, particularly e-books and digital content platforms. Independently managed a portfolio of 11+ clients, overseeing their projects and relationships, resulting in a combined annual revenue exceeding $500,000.

• Define project scope, goals, and deliverables in collaboration with senior management and clients.
• Develop comprehensive project plans to monitor and track progress.
• Led multiple projects following the Waterfall model, ensuring each phase of the project, including requirements gathering, design, implementation, testing, and deployment, was completed systematically and efficiently.
• Facilitated regular communication and status updates with stakeholders to manage expectations and address any issues promptly.
• Act as the main point of contact for clients using Kitaboo, understanding their digital publishing needs and ensuring the project meets their requirements.
• Oversee the project budget, ensuring that the project is delivered within financial constraints and reporting any discrepancies to management.
• Implement and manage agile project management methodologies to ensure flexibility and responsiveness to changing project needs.
• Managed customer escalations, serving as the primary point of contact for resolving issues and ensuring customer satisfaction.
• Communicated with customers in a clear and empathetic manner, managing expectations and providing regular updates on issue resolution progress.

• Planning project management, including setting deadlines, Tracking the projects in its life cycle & Enable capture of project requests and ensure each of those requests have enough relevant information that can aid in the assessment of that project
• To ensure development and implementation is consistent as well as standardized to PMO policies
• Creating a common set of principles, practices, and templates for managing various organizational projects in life cycle
• Analyzing financial data and providing reports including project budgets, risks, and resource allocation
• Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently
• Accurately documenting the project's creation, development, execution as well as Scope, Budget, and justification
• Drafting new and improving existing project management office policies and processes.

• To help the Project Manager in identifying the resources and to set an expectation with HR about quality recruits.
• To make the resources aware about the existing scenario in the project and to manage and guide all the Trainers and SMEs to schedule the Training Plan & material as per the Action Plan
• To monitor the progress and feedback of the agents on trainings conducted & training the trainers to guide and help the employees in alignment to Project Scope.
• To support the project manager in achieving effective project reporting to track the project KPIs and update the status to the key stakeholders .
• Managed important Floor activities in such a way that it improves the speed, quality as well the efficiency of the work that has been allocated
• Guided the Quality team for updating the techniques of providing feedbacks to agents & testing the understanding.
• Reported weekly to stakeholders with respect to NPS/CSAT & arranging analysis session with Client to improve Process and Flow
• Provided monthly RCA and Brainstorming data of all the problems for underperformance of employees & discussed Weekly production statistics to provide overview on desired KPI's

• To support the project manager for creating project work-plan (in MS Project) and foreseeing the upcoming challenges in resource allocation and cost management.
• To prepare reporting rate and utilization rate reports on a weekly basis for effective resource analysis.
• To assist in resource planning and to optimize the plan and deduce the budget and timeline for specific project.
• To support the project manager in analyzing and defining the countermeasures, accordingly updating the risk register for the project on a monthly basis.
• Lead the Major Incident Team and meetings of 8 members, published the Major Incident notifications while maintaining continuity of work and Coordinated with the team leads for the timely resolution
• Provided an effective communication system across the organization during Major Incident, ensured that an appropriate Incident Manager/ Major Incident Team/Group is in place to manage. Notified promptly to appropriate management & technical groups so that appropriate resources are allocated.
• To conduct major incident investigations and coordinated to get RCA and close it in timeline to share knowledge of the cause of incidents

• Understood client needs and requirements, processed the request for procurement and assigned job tasks to various PGPs through MAXIMO Tool
• Escalated issues and suggested updates on Weekly Calls with Clients and Vendors
• Managed and kept check on ticket management and SLA control
• Coordinated asset movements with the assigned Technician and Clients
• Resolving by troubleshooting or routing the Issue incidents of the Business Partner and some are: VPN, Wireless connectivity, Internet Explorer, Active Directory Support, MS-Office, Windows.

• Supervised the production of Drilling tools by managing the workflow of CNC Machines and guiding their operators
• Managed the Customer Service by understanding the customer requirement of design and workability hence delivering the products in accordance.