Experienced Project Manager known for delivering complex projects on time and within scope. Skilled in stakeholder management, team leadership, and process optimisation, resulting in increased efficiency and client satisfaction. Known for driving project success through strategic planning, risk management, and collaborative problem-solving.
Corporate Strategy
Business Development
Change Management
Stakeholder Management
▪ Developed indicators for tracking Customer Satisfaction, improved SLA score to 90%+ for 4 clients like JPMorgan
▪ Devised frameworks for Chat Audit Structure & assisted in benchmarking of Daily Progress enlisting 7 KPIs
▪ Moderated between Accenture US & Mercer, streamlined Operation, enhanced service lead time by 20%
Process Optimization
Customer Satisfaction
Inventory Management
Awards
PMP, Project Management, Project Documentation, Billing Support
undefinedCorporate Case Comp.
1.Asian Paints Canvas -Finalist
2.Tata Imagination -Top 2% / 2.6 L+
3.Flipkart WiRED -Top 3% / 8100+
4.Coca Cola Disrupt -Top 1% / 92k+
5.Mondelez India -Top 5% / 10k+
6.Competiton - CAT'20- 99.58%ile among 1.9 Lakh+
Consultant@ Govt. Of India