Ankur Chaudhary
Operation Manager II
Ghaziabad
Summary
Dynamic Operations Manager and North-East Network Loss POC with 8+ years of progressive experience across Amazon Operations, Learning, and ICQA. Demonstrated success in driving operational efficiency, quality improvements, and team performance in high-volume fulfillment operations. Proven expertise in process optimization, loss prevention, and implementing data-driven solutions to enhance operational excellence
Overview
9
9
years of professional experience
2
2
Languages
Work History
Operation Manager II
Amazon transport services pvt ltd
02.2025 - Current
- Currently serving as North-East Network Loss POC, successfully reducing ageing and network losses by 70% in A.IN & 45% in SWA
• Managing daily operations in 1.3M sq ft FC, overseeing team of 300+ associates
• Achieved 22% improvement in productivity through process optimization initiatives
• Reduced operational losses by 33% through implementing systematic controls
• Streamlined cross-dock operations resulting in 8% improvement in throughput
• Leading peak planning and execution for facility handling 200K+ daily volume
Learning Manager II
Amazon transport services pvt ltd
10.2024 - 02.2025
- Main Initiatives :
- Training Program Management
- Performance Development
- Process Improvement
- Resource Planning and TTT Program
- Site Level:
- Increased DEL2 FC Salability
- Reduced defect (missort) by ensuring proper segregation
- Developed effective training to embrace smooth config changes at site
Learning Manager I
Amazon transport services pvt ltd
10.2021 - 10.2024
- -Development of INSC NHO Program
- -Development of INSC Cross training Dashboard
- -Development of INSC Ramp Up Program for new hired HC
- -Development of INSC Cross Training Utilization
- -PA and TL Development Program
- -Ambassador Standardized Initiative
- -Created reform in SCMS process by developing SOP.
- Site Level Initiatives:
- -Developed Site level scale down model
- -Site level process development programs
- -Created Regional LTP campaign
- -Training for the smooth transition of GURZ to MDEB.
- -Created 80 line leaders to handle transition(GURZ to MDEB) and config changes
Sort Center Trainer
Amazon transport services pvt ltd
06.2019 - 10.2021
- -Standardized Training content of the region
- -Created Macro based format for the regional updates
- -Created Training SOP
- -Implemented Harassment trainings for Airport and Flex team.
- -Created Learning school and Ambassador training system
- -Developed duplicate TIDs SOP in the MM.
ICQA Lead III
Amazon seller services pvt ltd
01.2017 - 06.2019
- -Consecutively 4 weeks zero IRDR Defects
- -Developed Quality control defects counts
- -Reduced Damage Gatekeeping losses
- -3 New FC launch experience.
Education
M.tech - Fire Safety and Sustainability Development
GD Goenka University
Sohna, India10.2025
MBA - Information and Communication Technologies
Sikkim Manipal University
Ghaziabad, India07.2020
B.Tech - Mechanical Engineering
ITS Enginnering College
07.2011
12th - Physics, Chemistry and Maths
CBSE Board
06.2007
10th Standard - English
CBSE
05.2005
Skills
Team Player
Interests
Chess, Table Tennis, Cricket
Honours and Awards
Rockstar Award | Amazon Transport Services | 2022-10-01, Awarded "Loss Prevention Award" | Amazon Transport Services PVT LTD | 2024-02-05
Extra Curricular Achievements
Badminton winner at District level in school days Individual Sports Champion -Athletics at School & College
Timeline
Operation Manager II
Amazon transport services pvt ltd
02.2025 - Current
Learning Manager II
Amazon transport services pvt ltd
10.2024 - 02.2025
Learning Manager I
Amazon transport services pvt ltd
10.2021 - 10.2024
Sort Center Trainer
Amazon transport services pvt ltd
06.2019 - 10.2021
ICQA Lead III
Amazon seller services pvt ltd
01.2017 - 06.2019
MBA - Information and Communication Technologies
Sikkim Manipal University
B.Tech - Mechanical Engineering
ITS Enginnering College
12th - Physics, Chemistry and Maths
CBSE Board
10th Standard - English
CBSE
M.tech - Fire Safety and Sustainability Development
GD Goenka University