Served customers in a friendly, efficient manner following outlined steps of service.
Maintained energy and enthusiasm in fast-paced environment.
Carried out day-day-day duties accurately and efficiently.
Adhered to social distancing protocols and wore mask or face shield at all times.
Increased customer satisfaction by resolving Food Quality and Delivery issues.
Food Chain in fast pace home delivery chain across Bareilly
Area Manager
Lupin Pharmaceuticals Pvt. Ltd.
Aligarh, Uttar Pradesh
11.2011 - 02.2019
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Planned operations to meet established schedules, factoring in order demands and business forecasts.
Exceeded sales forecast figures by 20% regularly every year through sales chain.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Oversaw operations of 30 Lakhs/Month across Aligarh, Etah, Agra & Bulandsahar territories, including budget planning, strategy development, community outreach, and forecasting.
Increased sales from 10 Lakhs to 30 Lakhs by rolling out new programs across stockists stores.
Accomplished 93% customer satisfaction ratings via survey during 2018-19.
Directed all business functions for locations in several districts, including operational P&L financial duties, workforce planning, customer retention and customer service management.
Transformed underperforming teams into productive, profitable teams.
Resolved conflicts promptly to promote positive environment for customers.
Collaborated with technical and administrative teams to develop and implement successful corrective plans.
Marketing Executive
Lupin Pharmaceuticals Pvt. Ltd.
Agra, Uttar Pradesh
01.2009 - 10.2011
Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
Maintained reporting and developed actionable insights to continually improve branding efforts.
Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
Implemented key initiatives and activities aligned with brand strategy and brand advocacy.
Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
Identified industry benchmarks to measure success of key digital strategy areas.
Traveled to promote current programs and drive marketing through trade shows and industry conferences.
Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
Launched marketing activities for new product lines and market penetration.
Planned and executed marketing campaigns to target groups, areas and wider community.
Education
MBA - Marketing And Finance
Invertis Institute of Engineering And Technology
Bareilly
07.2006 - 06.2008
Bachelor of Science - Physics, Chemistry And Mathematics
Bareilly College
Bareilly
07.2003 - 06.2006
Skills
Strategic business planning
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Accomplishments
Supervised team of 15 staff members.
Resolved product issue through consumer testing.
Documented and resolved issues which led to customer satisfaction.
Certification
Star Club- By doing 110% against the sales targets
Timeline
Entrepreneurship- Own Business Setup
Ghar Ki Rasoi- Restaurant Chain
03.2019 - 04.2021
Star Performer- for consecutive 3 years
01-2018
Area Manager
Lupin Pharmaceuticals Pvt. Ltd.
11.2011 - 02.2019
Star Club- By doing 110% against the sales targets
01-2011
Marketing Executive
Lupin Pharmaceuticals Pvt. Ltd.
01.2009 - 10.2011
MBA - Marketing And Finance
Invertis Institute of Engineering And Technology
07.2006 - 06.2008
Bachelor of Science - Physics, Chemistry And Mathematics