Ankur Dhadwal

• Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
• Identified opportunities to cross or up-sell Product and communicated customer needs to appropriate team.
• Worked with clients to address and respond to client and partnership management issues.
• Fostered customer trust by addressing concerns and needs using targeted problem-solving.
• Assessed client needs and developed plans to adequately address current and future objectives.
• Adhered to sales contract agreements and high-quality service delivery by coordinating with Technical team and leveraging productive and open client communications.
• Communicated product quality and market comparisons by creating sales presentations.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  Managed revenue models, process flows, operations support and customer engagement strategies.
• Investigated and integrated new strategies to expand business operations and grow customer base.
• Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  Maintained up-to-date knowledge of competitor products and pricing in market served.
• Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
• Innovation Management: Pricing, Product, Customer experience

• Taking ownership of the relationship held with each of their Clients and to serve as an interface between the Clients and the company.
• Responsible for business monitoring, revenue tracking & projections, business strategy and client servicing.
• Work closely with customers to understand their measures of success and identify areas for improvement
• Create strategies, ideas and proposals on how to increase product adoption, product usage.
• Create strategies and ideas to increase and maintain retention rates as well as overall customer satisfaction.

• Pricing Management.
• Suggest proactive measures for enhancing service delivery. Collaborate with internal account, product, and Business teams and customers to effectively implement enhancements.
• Ensure high client satisfaction scores by monitoring production and quality within team. Anticipate and solve problems in a timely manner. Provide timely analyses of projects and identify opportunities for improvement.

• Responsible for revenue generation from Telecom e-wallets, Banks and International websites
vertical and building services to deliver best in class experience for recharges & bill payments
industry. (50+ B2B accounts and with GTV over 2,000 crores annually.)
• Driving account farming activity.
• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction levels.
• Liaising with clients in order to identify their needs.
• Launching new products and dealing with their promotional Activities.
• Monitoring of trade procurement & overall functioning process
• Working closely with technology team for requirement gathering, process improvements, risk
identification, impact analysis, and coordination between different teams during UAT and post
production issue management.
• New service/feature integration
• Improvising of process/Service/Product for improving efficiency of operator & DTH services.

• Handling of Grievance Redress Desk for highly escalated cases and providing the resolution in the provided timeline.

• Day to Day queries of Airtel employees related to Airtel money deduction from their salaries and processing of the same in their wallets.

• Allocation of the Tickets to the team members according to the availability.