Ankur Dhawan

• Experience in solution design and implementation in Infrastructure and Networking domains
• Provide Project Management services for Network deployments, including
• Resource planning
• Task allocation and planning
• Regular project tracking and updates
• Manage project schedules, identifying risks and clearly communicating them to project stakeholders.
• Study Infrastructure deployment procedures and discuss with TPMs/PgM/Planners
• Report project analysis using dashboards, reports, and decks.
• Revise documents as new issues arise
• Create and update BoM (Bill of materials) per project requirements
• Update workflows/dashboards and assign bugs as needed to Infrastructure TPMs
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Established effective communication among team members for enhanced collaboration and successful project completion.

• Creating project in Project Management tool (Mavenlink) by taking pre-requisite from customer from Salesforce
• Provide project completion reports on a weekly basis and managing any concerns or queries and creating better customer relation.
• Preparing delivery request forms for procuring and sending the equipment to warehouses.
• Preparing vendor PO reports and travel expenses reports of projects.
• To be an active liaison for different clients in USA for providing updates.
• Ensure OLO tail suppliers are providing timely updates in line with their SLA’s and escalating, where necessary.
• To implement root cause analysis across the team for any failed deliveries to further improve future service and delivery.
• To provide excellent customer service by ensuring that all customers’ requests, internal and external, are acknowledged, escalated, and resolved accurately, in line with agreed business processes and procedures, and to the customer’s satisfaction.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

• Company Overview: (Client - FIS)
• As part of Unix team, responsible to keep Unix servers (Linux, AIX Solaris) up to date by scheduling monthly patch cycle and implement patch release by Redhat
• Coordinate with app team/ client for downtime schedule 3 weeks prior
• Create standard change in Service Now for more than 1100 servers and assign task to responsible teams.
• Commission, Decommission servers and upgrade EOL servers by adhering to organization standard process
• Act as SPOC for internal teams and stakeholders on their queries.
• (Client - FIS)

• Company Overview: Pune
• Liaising with clients to identify and define project requirements, scope, and objectives.
• Act as the point of contact and communicate project status to all participants
• Arranging kick-off call with all the stakeholders.
• Acting as the central point of communication within the Service Delivery team
• Collaborating with other department leaders to define, prioritize, and develop Enterprise projects.
• Establishing relationship with various internal / external stakeholders to garner support required for the projects, keeping a close track of the developments in the field Networking / ISP / Telecom and IT infrastructure, and updating the top management about the developments and other changes in the industry.
• Creating stakeholder maps & responsible for timely closure of tasks within Task Target Date.
• Schedule & coordinate with Network Engineer to carry out all the hardware implementation & installation at CORE site.
• Providing accurate and timely service activity information to the Operations Manager.
• Carrying out staff performance reviews.
• Attend Business meetings (Conference call & VC) to discuss the status & challenges with customer & Project Leads.
• Analyse metrics to optimize technician service levels and improve SLA response and resolution times.
• Data analysis, finding process gaps & corrective measures to restore & improve service delivery.
• Handling Escalations & providing resolutions and effectively restoring issue.
• Raising the change requests in ITSM and BMC remedy
• Pune

· Requirement Review
· Preparing Test scenarios and Test cases as per requirements specifications
· Executing Test Cases
· Defect Logging and preparing defect status report
· Weekly meetings with the PM regarding the application regarding how to make application
more effective.
· Perform responsibilities of conducting Functional and Regression Testing for successful
implementation of QA process
· Involved in page creation using database in eClindirect for different functionality related to
payment module

• Improved product quality by conducting thorough inspections and implementing corrective actions.
• Reduced defects by implementing rigorous testing methods and maintaining strict adherence to industry standards.
• Enhanced customer satisfaction by ensuring products met or exceeded expectations through diligent quality checks.

· Requirement Review
· Preparing Test scenarios and Test cases
· Executing Test Cases
· Defect Logging and preparation of defect status report
· Conduction functional and regression testing
· Daily meeting with the manager to discuss the status of work

• Optimized test cases to maximize success of manual software testing.

· Requirement Review
· Defect Logging and preparation of defect status report
· Conducting Functional, Compatibility and GUI Testing on ADE, I-Pad and Kindle
· Involved in feature discussion and team meetings
· Content Testing

• Collaborated with manufacturing teams to optimize production processes for improved quality and efficiency.
• Coordinated with engineering teams on design changes, providing input on potential impact to product functionality or manufacturability.
• Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.