Summary
Overview
Work History
Education
Skills
Accomplishments
Web3 And Community Experience
Scripting
Timeline
Hi, I’m

Ankur Ghosh

Burdwan
Ankur Ghosh

Summary

IT professional with extensive experience in system support, infrastructure engineering, and Web3 community engagement. Skilled in technical troubleshooting, server maintenance, conflict resolution, and strategic digital growth.

Overview

8
years of professional experience
2015
years of post-secondary education
3
Languages

Work History

Gabby World

Community Moderator and Admin
04.2024 - Current

Job overview

  • Enforced community guidelines and resolved disputes.
  • Implemented engagement strategies to enhance participation.
  • Collaborated with team on support tickets and moderation efforts.

Unblocked

Community Moderator
04.2020 - 02.2024

Job overview

  • Moderated user activity, enforced rules, and closed tickets.
  • Acted as liaison between users and the development team.

Extramarks Education Pvt. Ltd

System Engineer
07.2022 - 03.2023

Job overview

  • Managed IT infrastructure and implemented performance enhancements.
  • Handled technical troubleshooting and system monitoring.
  • Contributed to 24x7 uptime in an educational tech environment.

CMS IT Services Pvt Ltd

Desktop Support Engineer
10.2020 - 07.2021

Job overview

  • Resolved technical issues for the LICI Project end users.
  • Improved user satisfaction through efficient problem resolution.

Team Computers Pvt Ltd

Desktop Support Engineer
04.2017 - 09.2020

Job overview

  • Supported desktop systems and IT infrastructure for LICI.
  • Ensured smooth operations and minimal downtime for client systems.

Polydoge

Community Moderator
06.2018 - 04.2019

Job overview

  • Assisted with user support, engagement, and feedback loops.
  • Collaborated with cross-functional teams to grow the community.

Lootbuzz

Community Owner
05.2020 - Current

Job overview

  • Built a thriving Web3 community and led strategic planning.
  • Educated members and increased awareness of blockchain ecosystems.

Education

Acharya Institute of Technology

Diploma from Electronics and Communication Engineering

University Overview

W.B.S.E

Secondary Examination

University Overview

Skills

Linux

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Accomplishments

Accomplishments
  • Resolved 95% of technical issues within first contact, boosting user satisfaction scores.
  • Managed IT infrastructure upgrades, reducing system downtime by 30%.
  • Led a team to improve system performance, achieving 20% faster response times.
  • Actively contributed to blockchain testnet projects, hackathons, and ecosystem development feedback.

Web3 And Community Experience

Web3 And Community Experience
  • Community Moderator and Admin, Gabby World, Remote, 2024-04-01, Present, Enforced community guidelines and resolved disputes., Implemented engagement strategies to enhance participation., Collaborated with team on support tickets and moderation efforts.
  • Community Owner, Lootbuzz, India, 2020-05-01, Present, Built a thriving Web3 community and led strategic planning., Educated members and increased awareness of blockchain ecosystems.
  • Community Moderator, Unblocked, India, 2020-04-01, 2024-02-29, Moderated user activity, enforced rules, and closed tickets., Acted as liaison between users and the development team.
  • Community Moderator, Polydoge, India, 2018-06-01, 2019-04-30, Assisted with user support, engagement, and feedback loops., Collaborated with cross-functional teams to grow the community.

Scripting

Scripting

I have a strong interest in scripting and have been actively involved in hobby scripting for the past 3 years.

I have developed a tool for automating file organization on my computer, which has improved my efficiency and productivity.

Also, made some automated node running scripts for some web3 projects. 

 I am excited to bring my skills and experience to a new role and continue to learn and grow as an administrator. 

Here is my github link: https://github.com/Troublesht

Timeline

Community Moderator and Admin
Gabby World
04.2024 - Current
System Engineer
Extramarks Education Pvt. Ltd
07.2022 - 03.2023
Desktop Support Engineer
CMS IT Services Pvt Ltd
10.2020 - 07.2021
Community Owner
Lootbuzz
05.2020 - Current
Community Moderator
Unblocked
04.2020 - 02.2024
Community Moderator
Polydoge
06.2018 - 04.2019
Desktop Support Engineer
Team Computers Pvt Ltd
04.2017 - 09.2020
W.B.S.E
Secondary Examination
01.2010
Acharya Institute of Technology
Diploma from Electronics and Communication Engineering
01.2015
Ankur Ghosh