ANKUR JAGNANI

• IDS knowledge
• Check in and check out
• Night audit
• Reservation
• Department setup
• Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
• Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Recommended top dining and entertainment options for guests in area.
• Collected room deposits, fees and payments.
• Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
• Used [IDS V7.0] to check daily record sheets, guest accounts and available vouchers.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Arranged for transportation to and from airport, train station and events for visitors.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.

• Completed internship in four major departments, namely,
• Food Production
• F & B Services
• Housekeeping
• Front office
• Shadowed senior team members to learn all related jobs and tasks.
• Participated in on-the-job training, working closely with supervisors and co-workers and asking appropriate questions.
• Attended training courses to build understanding of processes, techniques and industry.
• Supported departmental tasks to increase understanding of industry processes.

GPA: 75.85 %

GPA: 60%