ANKUR JAIN

Computer Technician, Manager

SMC GLOBAL SECURITIES LTD

08.2009 - Current

Overseeing and delivering all routine computer hardware support
Helped administrative and finance staff with hardware and software difficulties, performed troubleshooting, and resolved desktop and network problems.
Created backup images of customers' data files onto external storage devices.
Carried out upkeep on personal computers and related devices, determining issues and offering suitable fixes
Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
Installed operating systems and software and gave technical training sessions
Constructed, maintained, and fixed computer systems to increase their functionality, dependability, and speed
Exhibited excellent, results-oriented, timely, and professional customer service and support to inspire trust in technical guidance and recommendations
Provided technical assistance to Head office 1300 staff and more 5000 across PAN INDIA in 150 branches and 1400 business partners, assisting with the network access, printing, application software operation, purchasing guidance
Managed multiple tasks simultaneously while adhering to deadlines.
Purchased, configured, and installed new and recycled hardware systems in accordance with departmental protocols, upholding corporate requirements for system compatibility
Developed a relational database system to keep track of hardware and software inventories, guaranteeing each of the installation adhere to software license requirements
Put together documentation for the computer system and applications, such as alerting users to available training courses at the corporate learning facility
Assisted and maintain centralized remote software console for internal & external users and clients i.e
Team-Viewer/Splashtop Admin Console (ID creation, troubleshooting, installation, vendor coordination, procurement, and so forth)
Assisted with video and audio conferences at HO and other locations
ZOOM, G-meet, M- Teams, Webinar, IP devices (Jabra, Polycom, Avaya, People-link)}
G-Suite (Google Workspace & Email Support)
Managed to create an email on GWS admin and configure it at the user's end.
Implement the policies through admin console of Google apps, services and support process (training, security, troubleshooting, policy implementation, and the purchase of services and subscriptions)
Managed to create email and provide support regarding emails on browsers, Outlook, and other third-party apps with mobile as well as in-house email server.
Coordination with vendors to purchase services and various support of mail server.
Security Inhouse (Centralized Antivirus)
Introducing, implementing, and Managing Seqrite 'EPS' and ESET Protect and Inspect centralized endpoints for protection against viruses.
The creation of a self-contained central KIT console and the start of the installation process for every member of the organization, employing around 1500 people.
The process for agent and independent installations, vendor coordination, procurement, the implementation of the centralized security kit for HO and branches, etc.
Coordinate with regulatory compliance, internal and external auditors, and knowledge of security parameters to create and implement policies that are appropriate for the organization's needs.
Confirmation of security product upgrades on a regular basis, and Windows and server patch management.
Managing Airtel SOC emails while working with senior staff to address issues with networks.
Of Voice Logger Audio & call Logs Management (Voice Logger)
Introducing, Implementing, and Managing the cloud-based recording solutions, where clients call onto a single virtual number and calls auto divert to their concern branches through the use of APIs to secure the clients' personal data.
SIM-based recording solutions, where all the calls have records and auto upload on the cloud, either in-house or vendors.
Implemented and assisted support of C-Zentrix (Telecom), standalone devices, PRI & PCI cards, USB devices (2-4- 8-16-32 ports), and audio log data files across PAN India around 4000 users
Ensuring that all trade evidence-related data is uploaded to HO in order to create a centralized repository of the data needed from PAN India (branches, franchises, and regional offices)
Sharing the data with the audit team, different exchanges, and compliance agencies in accordance with requirements.
Training plans aimed at helping franchises, branches, as well as consumers have a better understanding of providing our products and the importance of trade proof to compliance authorities.
Acquisition, installation, and maintenance, including maintenance of voice recorders through cloud-based computing.

Summary

Overview

Work History

Computer Technician, Manager

Education

Bachelor of Computer Applications - Computer Installation And Repair Technology

Skills

Languages

Accomplishments

Timeline

Computer Technician, Manager

Bachelor of Computer Applications - Computer Installation And Repair Technology

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