Ankur Juneja

• Developed and maintained dashboards and reports to ensure accurate, timely data for project management and quality assurance decisions.
• Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
• Validated solutions and recommended alternatives, achieving 90%+ CSAT by ensuring process alignment with project goals and quality standards.
• Collaborated with cross-functional teams to analyze case studies, implement corrective actions, and reduce repeat defects by 80%.
• Transformed customer feedback into actionable insights, driving UI improvements and new features, enhancing product quality and process efficiency.
• Mentored team members to derive insights from data, improving project outcomes and ensuring high-quality deliverables.

From Sep'20-Sept'21 I have worked as Customer Insights Strategist(same profile)
Payroll: Optimum Infosystem Customer Insights Strategist
Client: Google

• Optimized underwriting processes, improving efficiency by 20% in multiyear contract deals through strategic process enhancements and implementing time-saving strategies.
• Facilitated effective communication among internal stakeholders, ensuring alignment and seamless collaboration for successful project execution and customer satisfaction.
• Developed and implemented agent process flows, improving customer service handling and establishing clear operational guidelines, ensuring consistent quality across processes.
• Established quality standards and monitoring systems for insurance transactions, ensuring adherence to best practices and enhancing overall process quality.
• Led end-to-end project lifecycles, from planning to deployment, and regularly evaluated complex products with cross-functional teams to ensure process optimization and project success.

• Conducted research and competitive analysis, tracking industry shifts and competitor actions to inform project strategies and enhance process efficiency for optimal project outcomes.
• Managed end-to-end category management, optimizing revenue-generating categories through continuous process evaluation and ensuring alignment with project goals.
• Handled Google AdSense policy compliance, overseeing content audits and implementing corrective measures to ensure adherence to quality standards and minimize violations.
• Led content audit and testing efforts, maintaining high-quality standards by ensuring content met guidelines and continuously improving processes to enhance user experience.
• Supervised Project Ganga, conducting root cause analysis to reduce recurring errors, testing website functionalities, and documenting issues in JIRA for effective issue resolution and process refinement.