Ankur Kukreti
Gurgaon
Summary
Multi-faceted, efficient, and reliable administrative professional with 13 + years of experience supporting executives, sales personnel, and managers to improve internal operations for businesses.
Overview
15
15
years of professional experience
Work History
Sales Executive
Expert Skills
New Delhi, India
05.2022 - Current
- Customized service offerings to accommodate consumer needs.
- Developed and executed strategic sales plans to penetrate new
markets and achieve revenue targets. - Applied processes and systems with proven results to increase
customer satisfaction. - Kept robust records of transactions, insurances and payments.
- Handled high-volume telephone calls to address and resolve
customer queries. - Managed and resolved customer complaints efficiently, providing
satisfactory solutions to enhance customer experience. - Stayed current on policies, procedures and standards to offer
optimal support. - Composed monthly sales reports to brief management regarding
performance and revenues. - Addressed customer queries to provide information regarding
product specifications and uses. - Informed customers of promotions and special offers to increase
sales and revenue. - Practised upsell and cross-sell promotions to gain leads and
increase profits.
Senior Sales Executive
Cognizant Technologies
Gurgaon, India
03.2020 - 03.2022
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Associate
BT Group PLC
Gurgaon, India
05.2016 - 05.2019
- Understanding the Business issues of customers, taking ownership and providing effective resolution to them
- Provide resolution to the escalations and issues raised by customers
- Daily track on numbers to see any significant changes and reporting to higher management
- Working on different activities to get the desired results
- Worked on customer queries regarding any BT products i.e BT WiFi, BT TV, BT Broadband, BT landline was a part of BT -Consumer team (Help camp 1), a pilot batch
- It was a voice process (Outbound Calling), Handling 100-150 tasks on daily basis and maintaining AHT at the same time
- Purely customer service profile which involved resolution to UK clients on day to day basis
- Reports of daily activities to the higher management and analyzing the trend of growth and process Improvement
Retail Sales Specialist
Rama Watch Boutique
Gurgaon, India
05.2013 - 04.2016
- Provide advice to guests relating to the product range
- Ensure that presentation of products is visually appealing and merchandised in a manner that maximizes sales
- Inform guests of special offers, new products and promotions
- Assist guests to find the goods and products they are looking for
- Handle guest's complaints and queries
- Process payments
- Monitor stock levels and properly replenishes in a timely manner
- Managed the product inventory of Store and regularly checked for variances by cross-referencing with daily sales and product matrix breakdown
- Conducted daily quality inspection of merchandise
- Inventory count by stock personnel with special focus on variances from actual sales
- Consistently achieving and surpassing Key Performance Indicators
Sales Associate
Rado Boutique
Gurgaon, India
07.2010 - 04.2013
- Greeting all customers in-person as they enter the store
- Giving customers accurate information on retail products
- Ensuring that retail items are attractively displayed
- Maintaining the highest level of store operations and standards
- Promoting customer loyalty at every interaction with them
- Taking part in department wide team meeting
Education
MBA - Sales & Marketing
Uttarakhand Technical University
Dehradun06-2022
Certificate of Proficiency in Personal Survival Techniques, Fire Prevention & Fire Fighting - Elementary First Aid and Personal Safety and Social Responsibilities and Security Training for Seafarers with Designated Security Duties
Sriram Institute of Marine Studies
Dwarka, India03-2022
Bachelor of Science - Hospitality And Tourism Management
IHM Bhopal
Bhopal, India06-2010
Skills
- Analytical Skills
- Communication Skills
- Flexibility
- Highly Motivated
- Problem Solving
- Decision Making
- Highly Organized
- Leadership
Cdc
MUM 486428, 11/01/22, 10/31/32
Indosnumber
22ZP4136
Personal Information
- Passport Number: P3223110
- Passport Date Of Issue: 08/30/16
- Passport Expiry Date: 08/29/26
- Date of Birth: 02/28/89
- Nationality: Indian
- Marital Status: Single
Timeline
Sales Executive
Expert Skills
05.2022 - Current
Senior Sales Executive
Cognizant Technologies
03.2020 - 03.2022
Associate
BT Group PLC
05.2016 - 05.2019
Retail Sales Specialist
Rama Watch Boutique
05.2013 - 04.2016
Sales Associate
Rado Boutique
07.2010 - 04.2013
MBA - Sales & Marketing
Uttarakhand Technical University
Certificate of Proficiency in Personal Survival Techniques, Fire Prevention & Fire Fighting - Elementary First Aid and Personal Safety and Social Responsibilities and Security Training for Seafarers with Designated Security Duties
Sriram Institute of Marine Studies
Bachelor of Science - Hospitality And Tourism Management
IHM Bhopal