Ankur Kukreti
Gurgaon
Summary
Multi-faceted, efficient, and reliable administrative professional with 13 + years of experience supporting executives, sales personnel, and managers to improve internal operations for businesses.
Overview
15
15
years of professional experience
Work History
Sales Executive
Expert Skills
05.2022 - Current
- Customized service offerings to accommodate consumer needs.
- Developed and executed strategic sales plans to penetrate new
markets and achieve revenue targets. - Applied processes and systems with proven results to increase
customer satisfaction. - Kept robust records of transactions, insurances and payments.
- Handled high-volume telephone calls to address and resolve
customer queries. - Managed and resolved customer complaints efficiently, providing
satisfactory solutions to enhance customer experience. - Stayed current on policies, procedures and standards to offer
optimal support. - Composed monthly sales reports to brief management regarding
performance and revenues. - Addressed customer queries to provide information regarding
product specifications and uses. - Informed customers of promotions and special offers to increase
sales and revenue. - Practised upsell and cross-sell promotions to gain leads and
increase profits.
Senior Sales Executive
Cognizant Technologies
03.2020 - 03.2022
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Associate
BT Group PLC
05.2016 - 05.2019
- Understanding the Business issues of customers, taking ownership and providing effective resolution to them
- Provide resolution to the escalations and issues raised by customers
- Daily track on numbers to see any significant changes and reporting to higher management
- Working on different activities to get the desired results
- Worked on customer queries regarding any BT products i.e BT WiFi, BT TV, BT Broadband, BT landline was a part of BT -Consumer team (Help camp 1), a pilot batch
- It was a voice process (Outbound Calling), Handling 100-150 tasks on daily basis and maintaining AHT at the same time
- Purely customer service profile which involved resolution to UK clients on day to day basis
- Reports of daily activities to the higher management and analyzing the trend of growth and process Improvement
Retail Sales Specialist
Rama Watch Boutique
05.2013 - 04.2016
- Provide advice to guests relating to the product range
- Ensure that presentation of products is visually appealing and merchandised in a manner that maximizes sales
- Inform guests of special offers, new products and promotions
- Assist guests to find the goods and products they are looking for
- Handle guest's complaints and queries
- Process payments
- Monitor stock levels and properly replenishes in a timely manner
- Managed the product inventory of Store and regularly checked for variances by cross-referencing with daily sales and product matrix breakdown
- Conducted daily quality inspection of merchandise
- Inventory count by stock personnel with special focus on variances from actual sales
- Consistently achieving and surpassing Key Performance Indicators
Sales Associate
Rado Boutique
07.2010 - 04.2013
- Greeting all customers in-person as they enter the store
- Giving customers accurate information on retail products
- Ensuring that retail items are attractively displayed
- Maintaining the highest level of store operations and standards
- Promoting customer loyalty at every interaction with them
- Taking part in department wide team meeting
Education
MBA - Sales & Marketing
Uttarakhand Technical University
Dehradun06-2022
Certificate of Proficiency in Personal Survival Techniques, Fire Prevention & Fire Fighting - Elementary First Aid and Personal Safety and Social Responsibilities and Security Training for Seafarers with Designated Security Duties
Sriram Institute of Marine Studies
Dwarka, India03-2022
Bachelor of Science - Hospitality And Tourism Management
IHM Bhopal
Bhopal, India06-2010
Skills
- Analytical Skills
- Communication Skills
- Flexibility
- Highly Motivated
- Problem Solving
- Decision Making
- Highly Organized
- Leadership
Cdc
MUM 486428, 11/01/22, 10/31/32
Indosnumber
22ZP4136
Personal Information
- Passport Number: P3223110
- Passport Date Of Issue: 08/30/16
- Passport Expiry Date: 08/29/26
- Date of Birth: 02/28/89
- Nationality: Indian
- Marital Status: Single
Timeline
Sales Executive
Expert Skills
05.2022 - Current
Senior Sales Executive
Cognizant Technologies
03.2020 - 03.2022
Associate
BT Group PLC
05.2016 - 05.2019
Retail Sales Specialist
Rama Watch Boutique
05.2013 - 04.2016
Sales Associate
Rado Boutique
07.2010 - 04.2013
MBA - Sales & Marketing
Uttarakhand Technical University
Certificate of Proficiency in Personal Survival Techniques, Fire Prevention & Fire Fighting - Elementary First Aid and Personal Safety and Social Responsibilities and Security Training for Seafarers with Designated Security Duties
Sriram Institute of Marine Studies
Bachelor of Science - Hospitality And Tourism Management
IHM Bhopal
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