Hi, I’m
Ankur Kumar
Manager
Moradabad,Uttar Pradesh
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
8
years of professional experience
3
Language
Work History
Reliance Jio Infocom LtdChandausi (Moradabad Area)
Manager
10.2022 - Current
Job overview
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed senior-level personnel working in marketing and sales capacities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Airtel Payments BankAhmedabad
Zonal Manager
03.2019 - 10.2023
Job overview
- Sales And Marketing
- Distribution and Retail Sales in terms of Remittance, DMT, E-KYC, Insurance.
- Team Hiring, Training & handling.
- Handling Teams: - NETC : Fastag Team, E-KYC Team, Distribution Team, QR Merchant,Velocity Team.
- Analyzed and improved performance across zone using sales metrics and performance reports.
- I also responsible for Customer Grievances in terms of all Airtel Payments Bank Products.
- Considered and approved policies to support company initiatives and overall performance.
- Resolving queries end to end and ensure zero repeat and escalations
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Responsible for managing customer grievances in the defined timelines
- Developed reports of zone performance and presented data to upper management.
- Promote and market the new and existing products and services introduced by the bank.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
MAXOWIN PETROCHEMICAL INDIA PVT LTDNoida
Regional Sales Manager
11.2018 - 02.2019
Job overview
- One or more districts and will visit the designated locations in each district for defined duration
- Leading a sales team to achieve targets, input in marketing and sales strategies and managing the implementation of these strategic decisions, create new distributors and manage our existing distributors.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Finalized sales contracts with high-value customers.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Executed successful promotional events and trade shows.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed and managed budgets to confirm proper use of resources and maximize profitability.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Communicated product quality and market comparisons by creating sales presentations.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Realty CloudGreater Noida
Sales Executive
01.2018 - 10.2018
Job overview
- Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in NCR metro area
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers
- Communicated with clients to understand property needs and preferences
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
- Generated leads for sales and rental properties through cold calls and referrals
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients
- Educated clients on sales and buying processes and advised buyers on making decisions
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
CADD CENTREMathura
Training and Development Head
01.2014 - 12.2017
Job overview
- Managed new employee orientation training process for more than 30 employees each year.
- Assisted drafters in developing structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Implemented new learning strategies depending upon employees' skill levels.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Education
IVSIT (UPTU)Mathura
B. TECH from Mechanical Engineering
07.2009 - 01.2014
NMIMSMaharashtra
MBA from Marketing & Management
07.2021 - Current
Skills
Customer and personnel trainingundefined
Timeline
Manager
Reliance Jio Infocom Ltd
10.2022 - Current
NMIMS
MBA from Marketing & Management
07.2021 - Current
Zonal Manager
Airtel Payments Bank
03.2019 - 10.2023
Regional Sales Manager
MAXOWIN PETROCHEMICAL INDIA PVT LTD
11.2018 - 02.2019
Sales Executive
Realty Cloud
01.2018 - 10.2018
Training and Development Head
CADD CENTRE
01.2014 - 12.2017
IVSIT (UPTU)
B. TECH from Mechanical Engineering
07.2009 - 01.2014
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