Ankur Kumar
Ghaziabad
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Technical Support Project Manager
Nirwana Micro System
Noida
07.2019 - 07.2022
- Analyzed customer feedback data and proposed solutions based on findings to improve user experience and satisfaction levels.
- Provided guidance to team members on resolving complex technical issues.
- Coordinated with external vendors and partners for smooth functioning of operations related to the technical support department.
- Conducted regular meetings with stakeholders (mospi, csc) to review project status and address any challenges or concerns.
- Assisted in troubleshooting software bugs during product testing phase and monitored system performance post-launch.
- Worked closely with engineers and developers to ensure that all requirements are met before product launch.
- Collaborated with other departments such as HR, Data Team & finance Team for successful delivery of projects.
- Prepared detailed reports regarding project progress and presented them at various forums.
CAD Engineer
Dimension India Pvt Ltd
Noida
03.2016 - 01.2017
- Managed technical data packages containing complete sets of engineering drawings and associated documents.
- Utilized AutoCAD to create schematics and diagrams.
- Maintained a library of CAD files including drawing templates, symbols, blocks.
- Tracked all changes made to CAD models throughout their life cycle using revision control tools.
Education
Bachelor of Science -
R D Engineering College
Duhai Ghaziabad07-2015
Intermediate - Physics, Chemistry, Maths
Gyan Bharti Intermediate College, Meerut
Meerut, Uttar Pradesh03-2010
High School Diploma -
Greenland Public School
Duhai, Ghaziabad03-2008
Skills
- Computer Skills
- Microsoft Office
- Team building
- Dependable and Responsible
- Technical Documentation and Reporting
Timeline
Technical Support Project Manager
Nirwana Micro System
07.2019 - 07.2022
CAD Engineer
Dimension India Pvt Ltd
03.2016 - 01.2017
Bachelor of Science -
R D Engineering College
Intermediate - Physics, Chemistry, Maths
Gyan Bharti Intermediate College, Meerut
High School Diploma -
Greenland Public School
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