Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Technical Support Project Manager
Nirwana Micro System
Noida
2019.07 - 2022.07
Analyzed customer feedback data and proposed solutions based on findings to improve user experience and satisfaction levels.
Provided guidance to team members on resolving complex technical issues.
Coordinated with external vendors and partners for smooth functioning of operations related to the technical support department.
Conducted regular meetings with stakeholders (mospi, csc) to review project status and address any challenges or concerns.
Assisted in troubleshooting software bugs during product testing phase and monitored system performance post-launch.
Worked closely with engineers and developers to ensure that all requirements are met before product launch.
Collaborated with other departments such as HR, Data Team & finance Team for successful delivery of projects.
Prepared detailed reports regarding project progress and presented them at various forums.
CAD Engineer
Dimension India Pvt Ltd
Noida
2016.03 - 2017.01
Managed technical data packages containing complete sets of engineering drawings and associated documents.
Utilized AutoCAD to create schematics and diagrams.
Maintained a library of CAD files including drawing templates, symbols, blocks.
Tracked all changes made to CAD models throughout their life cycle using revision control tools.
Education
Bachelor of Science -
R D Engineering College
Duhai Ghaziabad
2015-07
Intermediate - Physics, Chemistry, Maths
Gyan Bharti Intermediate College, Meerut
Meerut, Uttar Pradesh
2010-03
High School Diploma -
Greenland Public School
Duhai, Ghaziabad
2008-03
Skills
Computer Skills
Microsoft Office
Team building
Dependable and Responsible
Technical Documentation and Reporting
Timeline
Technical Support Project Manager
Nirwana Micro System
2019.07 - 2022.07
CAD Engineer
Dimension India Pvt Ltd
2016.03 - 2017.01
Bachelor of Science -
R D Engineering College
Intermediate - Physics, Chemistry, Maths
Gyan Bharti Intermediate College, Meerut
High School Diploma -
Greenland Public School
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