Summary
Overview
Work History
Education
Skills
Timeline
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Ankur Kumar

Ghaziabad

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Technical Support Project Manager

Nirwana Micro System
Noida
07.2019 - 07.2022
  • Analyzed customer feedback data and proposed solutions based on findings to improve user experience and satisfaction levels.
  • Provided guidance to team members on resolving complex technical issues.
  • Coordinated with external vendors and partners for smooth functioning of operations related to the technical support department.
  • Conducted regular meetings with stakeholders (mospi, csc) to review project status and address any challenges or concerns.
  • Assisted in troubleshooting software bugs during product testing phase and monitored system performance post-launch.
  • Worked closely with engineers and developers to ensure that all requirements are met before product launch.
  • Collaborated with other departments such as HR, Data Team & finance Team for successful delivery of projects.
  • Prepared detailed reports regarding project progress and presented them at various forums.

CAD Engineer

Dimension India Pvt Ltd
Noida
03.2016 - 01.2017
  • Managed technical data packages containing complete sets of engineering drawings and associated documents.
  • Utilized AutoCAD to create schematics and diagrams.
  • Maintained a library of CAD files including drawing templates, symbols, blocks.
  • Tracked all changes made to CAD models throughout their life cycle using revision control tools.

Education

Bachelor of Science -

R D Engineering College
Duhai Ghaziabad
07-2015

Intermediate - Physics, Chemistry, Maths

Gyan Bharti Intermediate College, Meerut
Meerut, Uttar Pradesh
03-2010

High School Diploma -

Greenland Public School
Duhai, Ghaziabad
03-2008

Skills

  • Computer Skills
  • Microsoft Office
  • Team building
  • Dependable and Responsible
  • Technical Documentation and Reporting

Timeline

Technical Support Project Manager

Nirwana Micro System
07.2019 - 07.2022

CAD Engineer

Dimension India Pvt Ltd
03.2016 - 01.2017

Bachelor of Science -

R D Engineering College

Intermediate - Physics, Chemistry, Maths

Gyan Bharti Intermediate College, Meerut

High School Diploma -

Greenland Public School

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Ankur Kumar