Ankur Kumar
Bangalore
Summary
Skilled and experienced Product Owner with 8 years of U.S. healthcare and 4 years of overall product management experience. Expertise in assessing customer requirements and developing products that meet their standards. Proficient in determining product specifications, timelines, and development plans. Analytical thinker who collaborates effectively to achieve goals. Experienced in Product Backlog, Scrum Ceremonies, MVP delivery, and user-centric designs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Owner
SP Software (P)Limited.
Bangalore
07.2023 - Current
- Managed the complete product lifecycle with end-to-end ownership, including developing and communicating product strategy, defining roadmap vision, managing clients and stakeholders, and driving development.
- Established trustworthy partnerships spanning product ecosystem business areas, internal stakeholders, channel partners, and clients
- Engaged in active collaboration with business stakeholders to define workflows, bring solutions to the market, and develop a comprehensive roadmap for enhancing products.
- Collaborated with stakeholders to develop an effective product development strategy from an engineering standpoint.
- Executed requirement mapping through gap analysis; developed workflow-based solutions covering proof of concept, product design & development, presentation as well as testing.
- Ensured product road-map alignment with customer needs and thecompany's business strategy.
- Analyzed customer feedback to identify areas for improvement.
- Developed user stories, acceptance criteria, and mockups for new features.
Product Owner
Mirra HealthCare Services India Pvt. Ltd.(Subsidiary of BluOne India)
Bangalore
04.2022 - 03.2023
- Aligned customer needs with thecompany's business strategy in managing product roadmap.
- Managed sprints and monitored progress against project timelines.
- Provided guidance on best practices in Agile software development processes.
- Identified risks associated with product initiatives and proposed mitigation strategies.
- Collaborated with key stakeholders to define product requirements while prioritizing features
- Utilized Minimum Viable Products (MVP) to validate customer feedback, leading to the identification of product enhancements
- Collaborated with cross-functional teams including engineering and architecture to identify optimal technical designs that meet market timelines and business requirements.
- Transcribed high-level product strategy into specified prototypes and requirements
- Successfully handled the analysis, design, development, and testing processes to generate desired analytical outcomes.
- Effectively identified and tracked issues, playing a pivotal role in resolving them and ensuring their prompt resolution.
- Enabled productive teamwork by establishing strong relationships with stakeholders, promoting an open dialogue to articulate clear product requirements, and facilitate achievement of long-term objectives.
Team Lead/Business Analyst
HOM India Pvt. Ltd. (Subsidiary of BluOne India)
04.2021 - 03.2022
- Led initiatives to promote collaboration and improve team effectiveness through team-building activities
- Elevated the effectiveness of teams by fostering a positive work environment through utilizing motivational strategies and coordinating team-building initiatives, resulting in improved collective achievement.
- Identified and resolved obstacles impeding team productivity, facilitating seamless progress toward goals.
- Engaged in stakeholder interviews to gather business requirements and create detailed specifications
- Identified and documented process inefficiencies through a thorough gap analysis, resulting in recommended solutions that improved customer experience
- Generated real-time insights of product performance and customer satisfaction through the system I established.
- Provided recommendations based on data analysis results.
- Collaborated with cross-functional teams to develop strategies and action plans to achieve organizational goals.
Credentialing Analyst/Business Analyst
BluOne India LLP
Noida
09.2019 - 03.2021
- Developed a reporting system that provided real-time insights into customer satisfaction
- Update the provider's CAQH database file promptly manner according to the schedule published by CMS
- Completed credentialing applications to add providers to commercial payers, Medicare, and Medicaid
- Completed re-credentialing applications for commercial payers
- Credential new providers and re-credential current providers with hospitals at which they hold staff privileges
- Worked closely with the Revenue Cycle Director and billing staff to identify and resolve any authorization issues related to provider credentialing.
Senior Analyst
R1 RCM Global Pvt. Ltd.
Gurugram
12.2018 - 05.2019
- Conducted ad-hoc analysis to answer business questions and provide insights to stakeholders, resulting in improved operational efficiency and cost savings
- Call insurance companies directly and convince them to pay the outstanding claims
- If the claim has already been paid, ask the insurance company for an Explanation of Benefits (EOB)
- Make corrections to the claim based on input from the insurance company
- Call insurance companies on behalf of physicians and carry out further examination on outstanding Accounts Receivables
- Check the relevance of insurance info offered by the patient
- Evaluate unpaid insurance claims.
Process Executive
Cognizant Technologies Pvt. Ltd.
Noida
07.2015 - 12.2018
- Created monthly and weekly reports of the teams to provide management insights
- Set up a whole new process of Quality Audit for the credentialing team
- Maintain individual provider files to include up-to-date information needed to complete the required governmental and commercial payer credentialing applications
- Update each provider's CAQH database file quickly according to the schedule published by CMS
- Apply for and renew annually all provider licenses; Professional, DEA, Controlled Substance
- Worked on credentialing applications to add providers to commercial payers, Medicare, and Medicaid
- Created monthly and weekly reports of the teams to provide insights to management.
Education
Masters In Business Administration -
Maharishi Dayanand University
RohtakBachelor in Information Management -
Kurukshetra University
KurukshetraSkills
- Business Analysis
- Product Lifecycle Management
- Customer Empathy
- Risk Assessments
- Agile Methodology
- Problem Identification
- Key relationship development
- Stakeholder relationship management
- User Acceptance Testing
- Product issue resolution
- Roadmap development
- Design thinking
- Scrum Methodology
- Data-driven decision-making
- Agile frameworks
- Scrum Framework
- Product Planning
- SQL
- Advance Excel
- Dashboards
Certification
- Certified Scrum Product Owner
- SAFe 6.0 POPM
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Product Owner
SP Software (P)Limited.
07.2023 - Current
Product Owner
Mirra HealthCare Services India Pvt. Ltd.(Subsidiary of BluOne India)
04.2022 - 03.2023
Team Lead/Business Analyst
HOM India Pvt. Ltd. (Subsidiary of BluOne India)
04.2021 - 03.2022
Credentialing Analyst/Business Analyst
BluOne India LLP
09.2019 - 03.2021
Senior Analyst
R1 RCM Global Pvt. Ltd.
12.2018 - 05.2019
Process Executive
Cognizant Technologies Pvt. Ltd.
07.2015 - 12.2018
Masters In Business Administration -
Maharishi Dayanand University
Bachelor in Information Management -
Kurukshetra University
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