Ankur Kumar
Sales & Distribution Manager
Vadodara
Summary
Proactive assistant general manager with a proven track record of successfully managing operations, assembling high-performing teams, and empowering employees to autonomously address business requirements. Possesses progressive experience, sound judgment, and exceptional problem-solving skills. Demonstrates a strong history of consistently surpassing organizational objectives and achieving company goals.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Assistant General Manager
Vodafone Idea Ltd.
08.2024 - Current
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Mentored and motivated team members to achieve challenging business goals.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager
Reliance Jio Infocom Ltd
10.2022 - 08.2024
- I am taking care of multiple KPI & multiple projects driven by company - Prepaid, Postpaid, D2C, JCA, Sim Activation, JSAT, JA, RJA, Own Store-JP Store and JC Store, Jio-Grocery Store
- Jio Bharat Phone, Jio-Air Fiber, etc
- Maximized performance by monitoring daily activities and mentoring team members
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Managed and motivated employees to be productive and engaged in work
- Improved marketing to attract new customers and promote business
- Developed and implemented business strategies to achieve business goals and stay competitive
- Managed senior-level personnel working in marketing and sales capacities
- Assisted in organizing and overseeing assignments to drive operational excellence.
Zonal Sales Manager
Airtel Payments Bank
03.2019 - 10.2022
- Distribution and Retail Sales in terms of Remittance, DMT, E-KYC, Insurance
- Handling Teams: - NETC : Fastag Team, E-KYC Team, Distribution Team, QR Merchant, Velocity Team
- Analyzed and improved performance across zone using sales metrics and performance reports
- I also responsible for Customer Grievances in terms of all Airtel Payments Bank Products
- Considered and approved policies to support company initiatives and overall performance
- Resolving queries end to end and ensure zero repeat and escalations
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives
- Responsible for managing customer grievances in the defined timelines
- Promote and market the new and existing products and services introduced by the bank
- Defined clear targets and objectives and communicated to other team members
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Set aggressive targets for employees to drive company success and strengthen motivation
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Regional Sales Manager
MAXOWIN PETROCHEMICAL INDIA PVT LTD
11.2018 - 02.2019
- One or more districts and will visit designated locations in each district for defined duration
- Leading sales team to achieve targets, input in marketing and sales strategies and managing implementation of these strategic decisions, create new distributors and manage our existing distributors
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation
- Finalized sales contracts with high-value customers
- Conducted product demonstrations and presentations to potential clients to capture more sales
- Executed successful marketing campaigns to generate new business and expand customer base
- Developed and maintained positive relationships with clients in assigned sales territories
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Senior Sales Executive
Realty Cloud
01.2018 - 10.2018
- Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in NCR metro area
- Communicated with clients to understand property needs and preferences
- Generated leads for sales and rental properties through cold calls and referrals
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Training and Development Head
CADD CENTRE
01.2014 - 12.2017
- Managed new employee orientation training process for more than 30 employees each year
- Assisted drafters in developing structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports
- Implemented new learning strategies depending upon employees' skill levels
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Education
MBA - Marketing & Management
NMIMS
Maharashtra, Maharashtra 07.2021 - 09.2023
Mechanical Engineering
IVSIT (UPTU)
Mathura, Uttar Pradesh 05.2009 - 01.2014
Skills
Business operations knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsCareer advancementLanguages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Upper intermediate (B2)
Timeline
Assistant General Manager
Vodafone Idea Ltd.
08.2024 - Current
Manager
Reliance Jio Infocom Ltd
10.2022 - 08.2024
MBA - Marketing & Management
NMIMS
07.2021 - 09.2023
Zonal Sales Manager
Airtel Payments Bank
03.2019 - 10.2022
Regional Sales Manager
MAXOWIN PETROCHEMICAL INDIA PVT LTD
11.2018 - 02.2019
Senior Sales Executive
Realty Cloud
01.2018 - 10.2018
Training and Development Head
CADD CENTRE
01.2014 - 12.2017
Mechanical Engineering
IVSIT (UPTU)
05.2009 - 01.2014
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