Ankur Kumar
Sales & Distribution Manager
Vadodara
Summary
Proactive assistant general manager with a proven track record of successfully managing operations, assembling high-performing teams, and empowering employees to autonomously address business requirements. Possesses progressive experience, sound judgment, and exceptional problem-solving skills. Demonstrates a strong history of consistently surpassing organizational objectives and achieving company goals.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Assistant General Manager
Vodafone Idea Ltd.
08.2024 - Current
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Mentored and motivated team members to achieve challenging business goals.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager
Reliance Jio Infocom Ltd
10.2022 - 08.2024
- I am taking care of multiple KPI & multiple projects driven by company - Prepaid, Postpaid, D2C, JCA, Sim Activation, JSAT, JA, RJA, Own Store-JP Store and JC Store, Jio-Grocery Store
- Jio Bharat Phone, Jio-Air Fiber, etc
- Maximized performance by monitoring daily activities and mentoring team members
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Managed and motivated employees to be productive and engaged in work
- Improved marketing to attract new customers and promote business
- Developed and implemented business strategies to achieve business goals and stay competitive
- Managed senior-level personnel working in marketing and sales capacities
- Assisted in organizing and overseeing assignments to drive operational excellence.
Zonal Sales Manager
Airtel Payments Bank
03.2019 - 10.2022
- Distribution and Retail Sales in terms of Remittance, DMT, E-KYC, Insurance
- Handling Teams: - NETC : Fastag Team, E-KYC Team, Distribution Team, QR Merchant, Velocity Team
- Analyzed and improved performance across zone using sales metrics and performance reports
- I also responsible for Customer Grievances in terms of all Airtel Payments Bank Products
- Considered and approved policies to support company initiatives and overall performance
- Resolving queries end to end and ensure zero repeat and escalations
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives
- Responsible for managing customer grievances in the defined timelines
- Promote and market the new and existing products and services introduced by the bank
- Defined clear targets and objectives and communicated to other team members
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Set aggressive targets for employees to drive company success and strengthen motivation
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Regional Sales Manager
MAXOWIN PETROCHEMICAL INDIA PVT LTD
11.2018 - 02.2019
- One or more districts and will visit designated locations in each district for defined duration
- Leading sales team to achieve targets, input in marketing and sales strategies and managing implementation of these strategic decisions, create new distributors and manage our existing distributors
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation
- Finalized sales contracts with high-value customers
- Conducted product demonstrations and presentations to potential clients to capture more sales
- Executed successful marketing campaigns to generate new business and expand customer base
- Developed and maintained positive relationships with clients in assigned sales territories
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Senior Sales Executive
Realty Cloud
01.2018 - 10.2018
- Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in NCR metro area
- Communicated with clients to understand property needs and preferences
- Generated leads for sales and rental properties through cold calls and referrals
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Training and Development Head
CADD CENTRE
01.2014 - 12.2017
- Managed new employee orientation training process for more than 30 employees each year
- Assisted drafters in developing structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports
- Implemented new learning strategies depending upon employees' skill levels
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Education
MBA - Marketing & Management
NMIMS
Maharashtra, Maharashtra 07.2021 - 09.2023
Mechanical Engineering
IVSIT (UPTU)
Mathura, Uttar Pradesh 05.2009 - 01.2014
Skills
Business operations knowledge
Employee Relations
Operations Management
Strategic planning skill
Staff Management
Self Motivation
Business Growth Initiatives
Sales Strategies
Customer Relationship Management (CRM)
Workflow Coordination
Sales Techniques
Team leadership strength
Training and development skill
Teamwork and Collaboration
Problem-solving abilities
Multitasking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsCareer advancementLanguages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Upper intermediate (B2)
Timeline
Assistant General Manager
Vodafone Idea Ltd.
08.2024 - Current
Manager
Reliance Jio Infocom Ltd
10.2022 - 08.2024
MBA - Marketing & Management
NMIMS
07.2021 - 09.2023
Zonal Sales Manager
Airtel Payments Bank
03.2019 - 10.2022
Regional Sales Manager
MAXOWIN PETROCHEMICAL INDIA PVT LTD
11.2018 - 02.2019
Senior Sales Executive
Realty Cloud
01.2018 - 10.2018
Training and Development Head
CADD CENTRE
01.2014 - 12.2017
Mechanical Engineering
IVSIT (UPTU)
05.2009 - 01.2014