Ankur Kwatra
Manager
New Delhi
Summary
Insightful Manager with 12+ years of experience directing and improving operations and sales through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Manager
HDFC Bank
New Delhi
08.2022 - Current
- Managing a team of 100+ Relationship Managers for PRIME Customers.
- Auditing the Sales closures and Handling the MD level complaints/escalations.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
ProgCap
New Delhi
10.2021 - 04.2022
- Different teams for Collections & Customer Service
- Coached and mentored the team members and managed the attrition.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Sr. Credit Specialist (Team Captain)
American Express
Gurgaon
09.2019 - 10.2021
- Monitoring and Managing the Quality and Performance metrics of the team members
- Optimized credit approval and collection processes, improving operational efficiencies by over 20%.
- Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations.
- Evaluating the income, total debt, credit file for the card members as per the regulatory standards.
Debt Executive
Provana
Noida
01.2019 - 08.2019
- Monitor accounts for compliance with established payment plans and flag those in violation
- Contact major credit bureaus to obtain copies of files and discuss specific entries.
- Identified trends and assessed opportunities to improve processes and execution.
Sr Executive
Fareportal India Pvt Ltd
Gurgaon
11.2013 - 03.2017
- Consistently fostered business growth by delivering first-rate travel advisories and itineraries to develop valuable client relationships.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Process Advisor
Barclays
Noida
04.2009 - 10.2013
- Always exhibited exceptional, including addressing customer inquiries and ensuring resolution.
- Made decisions and recommendations about extending lines of credit.
- Analyzed customer data, including financial statements, to determine the level of risk involved for extending credit.
Education
IPMX - Banking And Financial Support Services
IIM Lucknow
Lucknow 04.2017 - 03.2018
Master in Marketing Managemet - Marketing Management
University of Pune
Pune 07.2006 - 10.2010
B. Com (Hons) - Business Administration And Management
BHU
Varanasi 08.2002 - 04.2005
Skills
Staff Management
Accomplishments
- FDCPA Trained
- Workshop by ‘London Stock Exchange’ – Inside the Market.
Timeline
Manager
HDFC Bank
08.2022 - Current
Assistant Manager
ProgCap
10.2021 - 04.2022
Sr. Credit Specialist (Team Captain)
American Express
09.2019 - 10.2021
Debt Executive
Provana
01.2019 - 08.2019
IPMX - Banking And Financial Support Services
IIM Lucknow
04.2017 - 03.2018
Sr Executive
Fareportal India Pvt Ltd
11.2013 - 03.2017
Process Advisor
Barclays
04.2009 - 10.2013
Master in Marketing Managemet - Marketing Management
University of Pune
07.2006 - 10.2010
B. Com (Hons) - Business Administration And Management
BHU
08.2002 - 04.2005
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