ANKUR LASHKARKAR
Service Desk
Navi Mumbai,MH
Summary
Knowledgeable Service Desk Analyst with robust background in IT support and onsite troubleshooting. Proven track record of resolving complex technical issues and enhancing system performance for diverse clients. Demonstrated expertise in network administration and hardware diagnostics.
Overview
4
4
Certifications
8
8
years of professional experience
Work History
IT Support
Unique Computers (TransOcean Deepwater(IT Support))
02.2024 - Current
- Monitored and maintained computer systems and networks for India office and APAC region RIGS, ensuring optimal performance and reliability.
- Conducted system and server inspections during periodic visits to oil rigs, identifying and resolving potential issues to minimize downtime.
- Managed weekly and monthly backups utilizing Veritas NetBackup.
- Provided server administration and technical support to clients in Aberdeen, Houston, Singapore, and Brazil, facilitating effective operations across multiple regions.
Service Desk
Allied Digital Services Ltd.
02.2023 - 02.2024
- Utilized ticketing tools such as Jira, ADiTaaS, and ServiceNow to streamline incident tracking.
- Supported Global Service Desk (GSD) Engineers by delivering timely first-level support to enhance response efficiency.
- Performed analysis, validation, and documentation as part of the incident management lifecycle.
- Coordinated daily workload within GSD organization to ensure optimal resource allocation.
Remote Support Engineer
CMS IT Services Private Limited (Reliance)
05.2022 - 02.2023
- Delivered technical support by identifying incidents and resolving them efficiently.
- Assembled computers and maintained peripheral devices, including printers and scanners.
- Diagnosed and resolved technical issues for end-users, enhancing system functionality and user satisfaction.
- Developed and maintained documentation for troubleshooting procedures, ensuring consistent support practices across teams.
- Collaborated with cross-functional teams to identify opportunities for process improvements in service delivery.
EDR Team Support
Unique Computers (TransOcean Deepwater(EDR Team))
02.2018 - 05.2022
- Executed Multi-Factor Authentication resets to enhance security protocols in Azure-500.
- Collaborated with network team to block machines triggering alerts, reducing potential security risks.
- Resolved Windows Defender Real-Time Protection (RTP) status alerts.
- Updated FireEye Agent software to ensure optimal security functionality.
- Resolved Windows Defender Real-Time Protection (RTP) status alerts to maintain system integrity.
Education
Bachelor of Arts - Arts
Mangalayatan
Online 04.2001 -
Bachelors - Computer Applications
Pt Ravi Shankar Shukla
Raipur05-2016
Skills
IT support
IT support services
Remote support
Help desk management
Incident management
Network troubleshooting
Windows 10/11
Windows Server 2016
Cybersecurity solutions
Cybersecurity solutions
Network access control
Windows Defender RTP
ServiceNow
Jira
Customer support
Remote assistance
Active listening
Critical thinking
IT management
Client management
Remote support
Certification
Certificate course in Web hacking/Penetration- Testing and Bug Bounty Hunting
Interests
Participated in debates, sports, and cultural events during academic years, Engaged in annual functions and inter-collegiate competitions
Timeline
IT Support
Unique Computers (TransOcean Deepwater(IT Support))
02.2024 - Current
Service Desk
Allied Digital Services Ltd.
02.2023 - 02.2024
Remote Support Engineer
CMS IT Services Private Limited (Reliance)
05.2022 - 02.2023
EDR Team Support
Unique Computers (TransOcean Deepwater(EDR Team))
02.2018 - 05.2022
Bachelor of Arts - Arts
Mangalayatan
04.2001 -
Bachelors - Computer Applications
Pt Ravi Shankar Shukla