Ankur Manwatkar
PMS Lead, Analyst
Thane West
Summary
To secure a challenging role as a Vessel Data Building / Data Analyst PMS lead technical where my analytical and technical skills can be utilized to help an organization make data-driven decisions.
Overview
11
11
years of professional experience
3
3
Certificates
3
3
Languages
Work History
PMS Technical Support Lead
JiBe
07.2025 - Current
- Lead and manage a team of PMS Executives to ensure smooth operations and effective client support.
- Handle client relationships and resolve queries raised by vessel users with a strong focus on timely resolution.
- Achieved and maintained a high resolution rate by streamlining support processes and coordinating across departments.
- Conduct training sessions for clients and vessel crew on effective usage of the PMS application, improving adoption and efficiency.
- Collaborate with cross-functional departments to ensure faster issue resolution and enhance client satisfaction.
- Provide end-to-end technical support, ensuring compliance with internal SLAs and industry best practices.
PMS Executive
NauticFleet
02.2024 - 06.2025
- As a PMS (Planned Maintenance System) Executive in a nautical fleet, the role revolves around maintaining and managing the data and systems crucial to the efficient operation and maintenance of vessels.
- Data Entry and Management: Creating and maintaining detailed records of each vessel in the fleet. This includes technical specifications, maintenance schedules, historical maintenance data, and compliance documentation.
- Database Management: Ensuring that the data is accurately entered into the PMS software and regularly updated to reflect any changes or maintenance activities performed.
- Request Handling: Managing requests for maintenance or repairs from vessels. This involves logging the request, assessing its urgency, and scheduling it into the maintenance plan.
- Coordination with Teams: Communicating with the vessel crew and onshore maintenance teams to ensure that all necessary resources and personnel are available to carry out the requested maintenance. Ensuring cooperation and cross-functional team work and knowledge sharing.
- Data Collection: Gathering data related to each voyage, including fuel consumption, engine performance, and any incidents or anomalies reported during the voyage.
- Performance Analysis: Analyzing the collected data to identify trends, inefficiencies, or potential issues. This can help in optimizing operations and improving the overall performance of the fleet.
- Reporting: Creating reports based on the analysis to inform management decisions, improve future planning, and ensure compliance with regulations.
- Business Alignment: Collaboration with stakeholders within the technical team to gather requirements and align with business objectives.
- Vessel Visit for Training: Training on PMS and Voyage daily logs to all crew on board.
ERP Support Engineer
Mariapps Marine Solutions
02.2022 - Current
- Providing technical support to seafarers like Captain, Chief Engineer or Chief Officer via phone, email, or chat.
- Handling PMS and Voyage module. Adding Jobs and Spares, creating equipment structure, maintaining database, extraction of jobs and spares from manual, extracting maker & model - Vessel specific and maintaining daily logs up to date.
- Resolving issues related to the ERP software.
- Diagnosing and troubleshooting technical problems.
- Escalating complex issues to the development team for resolution.
- Collaborating with the development team to provide solutions for Vessel users.
- Providing regular updates to customers on the status of their issues.
- Documenting customer issues and solutions in the company's knowledge base.
- Mariapps Marine Solutions is a software company that provides technology solutions for the maritime industry.
Data Analyst - Aviation Projects
AI Variant
- Led analysis on Weekday vs. Weekend total flights statistics using Power BI, highlighting patterns and trends in flight activity based on the day of the week.
- Extracted insights on the total number of canceled flights for JetBlue Airways on the first date of every month, presenting findings visually through Tableau dashboards for effective communication.
- Conducted in-depth week-wise, state-wise, and city-wise statistics on flight delays, creating interactive visualizations in both Power BI and Tableau, providing a comprehensive view of delays with airline details.
- Analyzed the number of airlines with no departure/arrival delay within the distance range of 2500 and 3000, showcasing the results through user-friendly dashboards on both Power BI and Tableau.
- Analytics Firm - Freelance
Sr. Consultant & Team Lead
Sutherland
06.2016 - 01.2022
- Worked for AT&T & Directv process. Joined Sutherland as Consultant and learned many things from a reputed organization from respecting and Integrity with work ethics.
- Handled real time issues and resolved future due date installation issues of AT&T services.
- Worked as technical support consultant by resolving issues real time with tech at premise.
- Did XML posting when the order got stuck in the system with errors.
- Tools used as CRM, PST, DTV OMS, BBNMS, G2, Ovals, USD PST, RIO, etc.
- Handled a group of 15 and made the team work as one with results on given time by client.
- Collaborating with other analysts, engineers and software developers from a reporting perspective.
Network Support Engineer
IT Source Technologies Ltd.
11.2014 - 05.2016
- Worked for Tikona Digital Networks
- Pan India Coordination with technical Departments.
- Remote Monitoring of Network & Client End Connectivity via various NMS Tools such as Flex master, Zone director, Telnet, etc & allocating Trouble-tickets to Concern Location team.
- Resolving the same with support of NOC Team in case of network issue or field team in case of issue observed with client end connectivity by raising a ticket in Sibel application.
- Giving support to field engineers from back-end network tools.
- Manage all technical escalations in order to resolve network issues in a timely manner.
Education
MBA - Business Analytics
Symbiosis International University
Pune12-2025
BSc - undefined
Siddharth College
3 years Engineering Diploma - Computer Technology
Terna Polytechnic, Navi Mumbai
H.S.C - undefined
Holy Angels Junior College, Dombivli
S.S.C - undefined
Model English School, Dombivli
Skills
Strong analytical and problem-solving skills
Microsoft Office - Excel, Word and Outlook
Proficiency in SQL, Python, R, and Excel
Experience with data visualization tools such as Tableau and Power BI
Knowledge of statistical analysis and modeling techniques
Strong communication and presentation skills
Python: Beginner
Data analysis
Data visualization and presentations
Problem-solving
Analytical thinking
Analytical problem solving
Technical analysis
Project management
Business needs analysis
Business management
Certification
Certified Data Analytics, August 2023
Interests
Dancing, listening to music, playing video games, traveling, reading books, cooking
Timeline
PMS Technical Support Lead
JiBe
07.2025 - Current
PMS Executive
NauticFleet
02.2024 - 06.2025
ERP Support Engineer
Mariapps Marine Solutions
02.2022 - Current
Sr. Consultant & Team Lead
Sutherland
06.2016 - 01.2022
Network Support Engineer
IT Source Technologies Ltd.
11.2014 - 05.2016
Data Analyst - Aviation Projects
AI Variant
BSc - undefined
Siddharth College
3 years Engineering Diploma - Computer Technology
Terna Polytechnic, Navi Mumbai
H.S.C - undefined
Holy Angels Junior College, Dombivli
S.S.C - undefined
Model English School, Dombivli
MBA - Business Analytics
Symbiosis International University