Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ankur Mathur

Greater Noida (West),UP

Summary

Dynamic banking professional with extensive experience at Nainital Bank Limited, excelling in banking operations and compliance. Proven track record in optimizing credit processes, enhancing customer satisfaction, and mentoring teams. Skilled in banking software and relationship management, driving significant growth in loan portfolios while fostering a collaborative work environment.

Experienced with digital financial services, focusing on enhancing customer interactions and online banking solutions. Utilizes advanced banking software to streamline transactions and improve service delivery. Knowledge of regulatory compliance and risk management ensures secure and efficient operations.

Professional banking associate with strong foundation in customer service and financial operations. Known for quickly addressing and resolving customer concerns while maintaining team collaboration. Reliable, adaptable, and skilled in handling various banking technologies to achieve results.

Friendly and personable with knack for clear communication and problem-solving. Possesses strong understanding of banking procedures and financial regulations, along with adeptness in handling customer inquiries and transactions. Committed to enhancing customer satisfaction and providing seamless banking experiences.

Diligent [Desired Position] with strong background in managing electronic banking services. Expertise in streamlining processes and enhancing customer satisfaction. Demonstrated ability to lead teams and implement effective banking solutions.

Retail banking professional prepared to deliver exceptional customer service and effective financial solutions. Known for building strong client relationships and providing personalized banking advice. Reliable team player, adaptable to evolving needs, with strengths in account management and transaction accuracy.

Knowledgeable [Desired Position] with background in electronic banking and track record of supporting seamless online banking operations. Proven ability to assist in implementation of banking technologies, contributing to enhanced customer experiences. Demonstrated skills in transaction processing and resolving client inquiries efficiently.

Experienced with financial analysis, transaction processing, and customer service in banking environment. Utilizes strong communication skills to address client needs and resolve issues efficiently. Knowledge of regulatory compliance and risk management practices to support banking operations.

Experienced with financial analysis, client relationship management, and banking operations. Utilizes strategic thinking to provide innovative solutions that meet client needs. Knowledge of regulatory compliance and operational efficiency to ensure smooth and effective banking processes.

Professional banking advisor with expertise in personal banking services. Skilled in customer relations, financial planning, and product knowledge. Known for proactive problem-solving and adaptability. Strong focus on team collaboration and achieving results while maintaining high standards and reliability.

Diligent [Desired Position] with background in personal banking. Proven track record in developing client relationships and streamlining banking processes. Demonstrated strength in financial advising and cross-selling banking products.

Banking professional prepared for role with solid foundation in retail banking practices. Contributed to client financial solutions and streamlined service processes. Known for collaboration and adaptability, ensuring seamless operations and client satisfaction. Proficient in account management and customer service.

Knowledgeable [Desired Position] with strong background in personal banking. Proven ability to manage client relationships effectively and streamline banking processes. Demonstrated expertise in financial advising and conflict resolution.

Diligent [Desired Position] with solid background in business banking. Proven ability to streamline banking processes and enhance client satisfaction through strategic financial solutions. Demonstrated proficiency in client relations and financial analysis.

Experienced with electronic banking systems, ensuring secure and efficient transaction processing. Utilizes knowledge of banking regulations and technology to support customer needs. Track record of delivering excellent service and resolving issues promptly.

Diligent [Desired Position] with solid background in business banking management. Known for enhancing client relationships and implementing efficient banking solutions. Demonstrated expertise in financial analysis and team leadership to drive business growth.

Experienced with customer service and financial transactions, ensuring smooth and accurate operations. Utilizes strong communication skills to assist clients with banking needs. Knowledge of banking software and regulatory compliance, ensuring efficient and compliant transactions.

Banking professional prepared to bring extensive experience in client support and financial services. Proven ability to streamline processes and enhance service delivery. Known for collaborative teamwork and adaptability to evolving banking needs. Expertise in customer relations and operational efficiency.

Personable and analytical with strong aptitude for customer service and financial transactions. Equipped with knowledge of banking operations and competent in using digital banking systems. Committed to providing clients with financial solutions that enhance their banking experience.

Diligent [Desired Position] with solid foundation in managing daily banking operations and leading team of tellers. Successfully ensured compliance with banking regulations while fostering exceptional customer service. Demonstrated expertise in cash handling and conflict resolution.

Experienced with financial services, client relations, and banking operations. Utilizes strategic thinking to recommend appropriate financial products and streamline banking procedures. Track record of building strong customer relationships and maintaining compliance with industry regulations.

Experienced with financial transactions and customer service. Utilizes effective communication to address customer needs and promote banking products. Knowledge of banking regulations and procedures ensuring compliance and accuracy.

Online banking professional prepared to drive results with focus on customer satisfaction and digital banking efficiency. Known for strong team collaboration and adaptability to changing needs. Expertise in customer support and fraud detection.

Hardworking Senior Teller educated in working with banking tools and solving problems efficiently and effectively. Manages multiple tasks simultaneously while meticulously monitoring details. Provides personalized attention to all customers. Solid knowledge of compliance and banking regulations.

Professional banking specialist with proven track record in financial services and customer support. Adept at handling transactions, managing accounts, and ensuring compliance with banking regulations. Strong focus on collaboration and achieving measurable results. Known for reliability, adaptability, and excellent communication skills. Proficient in utilizing banking software and delivering exceptional customer service.

Developed strong customer service and financial transaction skills in fast-paced banking environment. Adept at ensuring compliance with banking regulations and maintaining accurate records. Seeking to transition into new field to leverage these skills for impactful contributions and professional growth.

Accommodating [Job Title] dedicated to continuous improvement and establishing lasting banking relationships. Effective leader skilled at streamlining operations and increasing productivity. Offering [Number] years of experience in management capacity within banking industry. Proficient in use of various software packages.

Experienced with cash handling and customer service in banking environment. Utilizes effective communication and problem-solving skills to address client needs and ensure accurate transactions. Knowledge of banking software and compliance regulations to maintain operational efficiency.

Professional banking expert with solid history in personal banking. Known for optimizing client satisfaction and ensuring seamless banking operations. Collaborative and results-driven, with reputation for being adaptable and reliable. Proficient in financial analysis and customer service.

Knowledgeable [Desired Position] with solid background in banking operations, handling daily transactions, and providing exceptional customer service. Proven ability to support banking functions effectively and efficiently. Demonstrated expertise in financial record-keeping and resolving customer inquiries.

Offering strong analytical and organizational skills with keen interest in banking sector. Brings solid foundation in customer service and financial management principles. Ready to use and develop analytical and organizational abilities in Senior Banking Assistant role.

Personable and analytical professional with strong aptitude for overseeing banking operations and ensuring seamless daily functions. Demonstrates comprehensive understanding of financial regulations and banking software systems, coupled with solid skills in data analysis and process optimization. Committed to driving efficiency and delivering impactful results in dynamic banking environment.

Diligent [Desired Position] with proven background in banking operations and customer service excellence. Successfully managed daily banking activities, ensuring accuracy and compliance with regulatory standards. Demonstrated strong analytical and problem-solving skills, alongside effective communication and teamwork abilities.

Experienced with conducting secure financial transactions and providing excellent customer service. Utilizes advanced video banking systems to enhance customer experience and streamline operations. Knowledge of banking procedures and compliance ensures accurate and efficient service.

Knowledgeable [Desired Position] with strong background in banking, delivering tailored financial solutions to clients. Known for building lasting client relationships and providing strategic banking advice. Demonstrated expertise in managing complex portfolios and leveraging financial products to meet client needs.

Knowledgeable [Desired Position] with proven ability to handle financial transactions efficiently and provide excellent customer service. Adept at cross-selling banking products and resolving customer inquiries. Demonstrated expertise in maintaining accurate records and ensuring compliance with banking regulations.

Personable and dependable with strong customer service skills and positive attitude. Familiar with basic banking principles and proficient in handling cash transactions and managing customer inquiries. Capable of fostering customer satisfaction and contributing to smooth banking experience.

Results-driven banking professional with extensive experience in business banking solutions. Adept at financial analysis, risk management, and customer relationship building. Strong focus on team collaboration and achieving results. Known for reliability and adaptability in dynamic environments.

Knowledgeable [Desired Position] with strong background in banking operations and customer service excellence. Successfully managed high-volume transactions while ensuring compliance with all banking regulations. Demonstrated proficiency in handling cash, balancing drawers, and providing accurate account information to clients.

Banking professional prepared to excel in financial environments. Proven ability to execute transactions efficiently and maintain accurate records. Known for collaborative teamwork and adapting to dynamic banking needs. Proficient in customer service and cash management, embodying reliability and integrity.

Personable and detail-focused professional with knack for precision and organization. Well-versed in banking principles, financial regulations, and advanced data management and analysis. Prepared to drive operational efficiency and ensure seamless transactions within banking sector.

Knowledgeable [Desired Position] with robust background in banking. Proven expertise in managing client portfolios and delivering tailored financial solutions. Demonstrated ability to enhance customer relationships and streamline banking operations.

Professional banking specialist with deep experience in business banking. Expertise in financial analysis, loan processing, and client relationship management. Strong focus on team collaboration and achieving results through adaptable strategies. Reliable and flexible, skilled in driving success in dynamic environments.

Offering solid foundation in leadership and customer service, eager to learn and grow in banking environment. Brings capability to quickly understand financial products and banking procedures, ensuring effective client interactions. Ready to use and develop management and organizational skills in Assistant Banking Center Manager role.

Banking professional with extensive experience in authorizing and verifying financial transactions. Proven record of ensuring compliance with banking regulations and maintaining high accuracy in transaction processing. Exceptional at fostering team collaboration and achieving optimal results, adaptable to dynamic banking environments. Strong skills in risk management and customer service, recognized for reliability and adaptability.

Experienced with providing exceptional banking services and support. Utilizes strong communication skills to address and resolve client concerns promptly. Knowledge of banking regulations and procedures ensures accurate and reliable service.

Experienced with handling customer inquiries and providing banking solutions. Utilizes effective communication and problem-solving skills to address client needs. Knowledge of banking procedures and regulations ensures consistent and reliable service.

Developed strong communication and customer service skills in digital banking environment. Efficient in managing transactions, resolving customer inquiries, and operating advanced banking software. Seeking to transition into new field, leveraging these skills to deliver value and enhance customer experiences.

Knowledgeable [Desired Position] with solid background in branch banking. Proven ability to build and maintain strong client relationships, ensuring customer satisfaction and loyalty. Demonstrated proficiency in cross-selling banking products and services, and resolving customer concerns efficiently.

Experienced leader with strong track record in managing operations and driving results. Skilled in strategic planning, team collaboration, and problem-solving. Adept at adapting to changing needs and ensuring reliable performance. Known for effective communication and fostering positive work environment.

Branch management professional with solid history of driving operational efficiency and team performance. Adept at strategic planning and fostering collaborative environment to achieve business goals. Recognized for reliability and adaptability, ensuring smooth transitions and consistent results. Skilled in leadership and customer relationship management, valued for integrity and commitment.

Experienced with team leadership, operational management, and strategic planning. Utilizes collaborative approach to enhance team performance and achieve business objectives. Track record of optimizing branch operations through effective problem-solving and decision-making.

Knowledgeable [Desired Position] with strong background in branch management. Demonstrated ability to lead teams, optimize operations, and drive growth through strategic planning. Proven track record in leveraging leadership and problem-solving skills to achieve organizational objectives.

Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Highly detail-oriented and professional [Job Title] successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Self-directed [Job Title] with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.

Results-driven [Job Title] experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.

Proactive [Job Title] with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Diligent [Desired Position] with comprehensive experience in managing all facets of human resources functions including recruitment, employee relations, and compliance. Demonstrated success in fostering positive work environment and implementing effective HR policies that support organizational goals. Proven ability to leverage communication and conflict resolution skills to enhance team dynamics and drive employee engagement.

Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.

Human resources professional with extensive background in developing and executing HR strategies that align with business objectives. Known for strong focus on team collaboration and achieving results through effective talent management and employee development. Reliable and adaptable, possessing key skills in organizational development and performance management, ensuring productive and cohesive workforce.

Experienced with managing employee relations, recruitment, and compliance. Utilizes strategic HR planning to align talent resources with organizational goals. Track record of enhancing team performance and fostering positive work culture through effective communication and conflict resolution.

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.

Results-driven [Job Title] offering [Number]+ years in achieving positive human resources results for [Type] companies. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities.

Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in [Type] industry compliance.

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across [Industry] company environments.

Overview

18
18
years of professional experience

Work History

Banking

Nainital Bank Limited
08.2023 - Current
  • Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
  • Mentored junior staff members, cultivating a culture of continuous learning and development.
  • Achieved consistent growth in loan portfolio by offering tailored financial solutions to clients'' needs.
  • Managed risk by ensuring adherence to regulatory requirements and internal policies.
  • Evaluated the effectiveness of sales promotions for better targeting future campaigns.
  • Set challenging performance goals for the team, fostering an achievement-oriented culture that drove success across key metrics.
  • Initiated cross-selling efforts, resulting in increased product penetration among existing customers.
  • Collaborated with other branches for knowledge sharing and best practice implementation, strengthening overall organizational performance.
  • Forged solid partnerships with local businesses and community organizations to enhance the branch''s reputation in the market area.
  • Maximized employee engagement through regular communication, recognition programs, and team-building activities.
  • Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
  • Negotiated contracts with vendors for better pricing on goods and services without compromising quality.
  • Maintained accurate records of all transactions, ensuring audit compliance and data integrity.
  • Enhanced customer satisfaction with responsive service and timely resolution of issues.
  • Reduced employee turnover rate by creating a supportive work environment that encouraged professional growth.
  • Conducted thorough credit analysis to minimize potential losses from delinquent accounts.
  • Analyzed competitors'' offerings to position our products more effectively within the market landscape.
  • Optimized resource allocation to ensure efficient branch operations while meeting financial targets.
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Examined customer loan applications for loan approvals and denials.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Developed strategic plans for day-to-day financial operations.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Strengthened underwriting standards by conducting regular audits of completed credit reviews and providing constructive feedback to analysts on areas for improvement.
  • Reviewed and approved large credit applications, exercising sound judgment in line with company policies and risk appetite.
  • Enhanced branch profitability by optimizing the credit portfolio mix and mitigating potential risks within lending activities.
  • Managed a high-performing team of credit analysts, providing guidance, training, and support for professional development.
  • Streamlined interdepartmental communication channels to facilitate seamless information flow between the branch''s sales, operations, and risk management functions.
  • Successfully managed complex credit restructuring cases, working closely with borrowers and internal stakeholders to develop mutually beneficial solutions that minimized losses.
  • Reduced delinquency rates with proactive monitoring and timely intervention strategies for at-risk clients.
  • Led team of [number] staff.
  • Provided comprehensive training programs for new hires, ensuring a strong understanding of company policies, procedures, and risk management practices.
  • Improved loan processing efficiency by streamlining credit analysis procedures and implementing standardized evaluation criteria.
  • Streamlined processes for early identification of potential credit system and monitoring problems.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Reviewed and analyzed loan procedures.
  • Negotiated settlements and payment terms with customers and delivered customized payment plans.
  • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Complied with established internal controls and policies.

Branch Head /Branch Credit Manager

Nainital Bank Limited
07.2020 - 08.2023
  • Designed and maintained financial models to identify and measure risks.
  • Implemented new technology solutions to improve data management capabilities, enabling more informed decision-making processes related to credit approvals.
  • Reviewed more than [Number] financial statements per month.
  • Achieved consistent customer satisfaction ratings through efficient resolution of issues related to loan applications or disbursement processes.
  • Developed strong relationships with key business partners, fostering collaboration to drive branch growth and performance.
  • Conducted thorough risk assessments for complex loan applications, ensuring compliance with regulatory requirements and minimizing potential losses.
  • Identified opportunities for business expansion through careful analysis of market trends and competitor offerings within the region''s commercial lending landscape.
  • Maintained up-to-date knowledge of industry trends and regulatory changes, implementing necessary adjustments to maintain competitive advantage.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Compiled data critical to analysis of annual bad debt.
  • Optimized credit approval and collection processes, improving operational efficiencies by over [Number]%.
  • Referred delinquent accounts to collections department or outside resources.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
  • Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
  • Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
  • Collaborated with management to evaluate credit strategies and develop improvements.

Branch Head /Branch Credit Manager

Nainital Bank Limited
08.2016 - 07.2020
  • Consulted customers to boost product sales and services.
  • Wrote reports detailing branch activities.
  • Leveraged data analytics tools to better understand customer needs and preferences, refining branch lending strategies accordingly for maximum growth potential.

Assistant Branch Manager

Nainital Bank Limited
09.2013 - 08.2016
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Supervised team of [Number] branch employees and made recommendations regarding performance evaluations.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Implemented process improvements to increase productivity.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
  • Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
  • Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
  • Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Played a key role in growing the branch''s loan portfolio through proactive client outreach and relationship management efforts.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Contributed to the development and implementation of strategic plans for the branch that aligned with overall bank objectives, driving sustained growth and success.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Utilized financial software to prepare consolidated financial statements.
  • Created financial dashboards to provide insights into key performance indicators.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Supported financial director with special projects and additional job duties.
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Examined customer loan applications for loan approvals and denials.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Developed strategic plans for day-to-day financial operations.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Complied with established internal controls and policies.
  • Designed and maintained financial models to identify and measure risks.
  • Consulted customers to boost product sales and services.

Bank Loan Officer

Nainital Bank Limited
10.2010 - 09.2013
  • Maintained thorough knowledge of evolving regulatory requirements, ensuring full compliance in all lending activities.
  • Provided exceptional customer service, addressing client concerns promptly and effectively resolving issues.
  • Evaluated and approved loan applications within set credit limits, exercising sound judgment in decisionmaking.
  • Increased loan application approvals by efficiently reviewing and verifying applicant financial information.
  • Mentored junior loan officers, sharing industry insight and best practices to improve team performance and productivity.
  • Enhanced portfolio quality by proactively monitoring borrowers'' financial status and adjusting loan terms when necessary.
  • Streamlined the loan process for faster turnaround times, implementing a paperless document management system.
  • Participated in community events to promote bank services, generating leads for new business opportunities.
  • Continuously updated knowledge of industry trends, products, and regulations to provide clients with the most accurate and relevant information possible.
  • Performed detailed credit analysis to minimize risk exposure, adhering to strict underwriting guidelines and regulations.
  • Delivered presentations on loan products to prospective clients at seminars or workshops to increase awareness of available options.
  • Implemented customized loan solutions for clients facing financial hardships or unique circumstances while maintaining bank profitability.
  • Optimized internal workflows through regular process reviews, identifying areas for improvement and implementing solutions.
  • Supported business growth through effective networking with real estate agents, accountants, attorneys, and other industry professionals.
  • Identified potential lending opportunities by conducting market research and analyzing competitor offerings.
  • Developed strong relationships with clients, resulting in higher customer satisfaction rates and repeat business.
  • Negotiated favorable loan terms for both bank and borrower by skillfully assessing risk factors and borrower needs.
  • Collaborated with cross-functional teams to ensure timely processing of loans, improving overall operational efficiency.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Advised clients on mortgage, education and personal loans.
  • Collaborated with other departments to promptly process loan applications.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Explained very technical financial information to applicants in easy to understand language.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Proactively identified solutions for customers experiencing credit issues.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Compiled closing packages for drafting and presentation accuracy.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Helped college students obtain financial aid through loan programs.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Examined customer loan applications for loan approvals and denials.

Management Trainee Officer

Nainital Bank Limited
12.2009 - 10.2010
  • Oversaw inventory management operations, maintaining optimal stock levels while minimizing waste and overstock costs.
  • Evaluated market trends to identify potential areas for improvement, driving sales growth through targeted marketing efforts.
  • Spearheaded process improvement initiatives aimed at increasing overall workflow efficiency across the organization.
  • Streamlined company processes by implementing new management techniques, leading to increased efficiency and productivity.
  • Managed vendor relationships, regularly reviewing contracts and performance metrics to ensure continued alignment with company needs.
  • Collaborated with cross-functional teams to develop comprehensive strategies for business success, ensuring alignment with overall goals and objectives.
  • Managed a diverse team of professionals to successfully complete projects on time and within budget constraints.
  • Conducted regular performance evaluations for direct reports, providing constructive feedback and support for individual growth plans.
  • Designed training programs that cultivated leadership skills in junior employees, preparing them for future managerial roles.
  • Led strategic planning initiatives for business growth, identifying opportunities for expansion and innovation.
  • Negotiated contracts with vendors to secure favorable pricing and terms, optimizing company resources for maximum value.
  • Championed employee engagement initiatives such as team-building events and recognition programs to promote a positive workplace culture.
  • Enhanced employee morale by fostering an inclusive work environment focused on professional development and open communication.
  • Implemented cost-saving measures through efficient resource allocation, reducing operational expenses without compromising quality.
  • Developed strong relationships with clients and suppliers, resulting in improved communication and collaboration.
  • Coordinated logistics operations including shipping schedules and transportation arrangements, ensuring timely delivery of goods to customers or partners.
  • Served as a key liaison between departments, facilitating communication and collaboration to drive overall organizational success.
  • Analyzed financial data to identify areas of opportunity for cost reduction or revenue generation, implementing informed decisions based on findings.
  • Assisted senior managers in developing annual budgets by analyzing historical expenditures and projecting future needs.
  • Implemented quality control measures across all aspects of the organization''s operations, ensuring consistent delivery of high-quality products or services.
  • Gained knowledge of company policies, protocols and processes.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Handled day-to-day customer or client questions via telephone or email.
  • Described product to customers and accurately explained details and care of merchandise.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Process Associate

Genpact Inc
01.2008 - 06.2009
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Maintained high levels of data confidentiality through adherence to company policies and procedures.
  • Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
  • Supported management in analyzing process performance data, identifying areas for improvement.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
  • Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Independent problem solver who took initiative in researching solutions without needing excessive supervision.
  • Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
  • Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Increased accuracy in data processing by conducting regular quality checks and implementing corrective measures when necessary.
  • Conducted thorough analysis of existing processes, identifying key areas for improvement and efficiency gains.
  • Coordinated with IT department to troubleshoot and resolve system issues, minimizing downtime and maintaining productivity.
  • Negotiated with vendors for better terms, resulting in cost savings and improved service quality for company.
  • Acted as primary point of contact for client escalations, resolving issues swiftly to maintain high levels of client satisfaction.
  • Improved client satisfaction with timely and accurate processing of requests and inquiries.
  • Implemented new software tools to automate repetitive tasks, freeing up valuable time for more strategic activities.
  • Proactively identified bottlenecks in process flow, implementing effective solutions to eliminate delays.
  • Evaluated existing processes on ongoing basis, implementing incremental improvements to drive long-term success.
  • Developed and maintained comprehensive process documentation, ensuring consistency and quality in task execution.
  • Fostered positive and collaborative work environment, contributing to high team morale and low turnover rates.
  • Enhanced team productivity by introducing innovative process improvement strategies.
  • Facilitated cross-departmental collaboration, leading to more cohesive and efficient project completion.
  • Streamlined processing procedures, significantly reducing errors and improving overall workflow efficiency.
  • Achieved substantial cost savings by optimizing resource allocation and minimizing waste.
  • Reduced processing times for key tasks, enabling team to handle higher volumes without compromising quality.
  • Trained new team members on best practices and company-specific procedures, enhancing overall team performance.
  • Cultivated culture of continuous improvement, encouraging team members to contribute ideas for enhancing processes.
  • Led regular team meetings to review performance metrics, set goals, and discuss strategies for achieving targets.
  • Managed critical projects from inception to completion, ensuring that all objectives were met on time and within budget.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.
  • Devised and implemented processes and procedures to streamline operations.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Observed packing operations to verify conformance to specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.

Education

MBA - Finance

Institute of Management Studies
Noida, India
07-2007

Bachelor of Commerce - Commerce

Bareilly College
Bareilly, Uttar Pradesh, India
07-2005

Intermediate Certificate - Commerce

Tilak Inter College
Bareilly, India
07-2002

High School - Science

Tulsidas Kilachand Intermediate College
Bareilly, Uttar Pradesh, India
06-1999

Skills

  • Banking operations support
  • Digital banking literacy
  • Banking regulations proficiency
  • Banking operations experience
  • Banking software proficiency
  • Banking systems
  • Banking policies and procedures
  • Electronic banking integration
  • Banking regulations
  • Banking experience
  • Compliance, banking laws, and regulations
  • Banking principles
  • Banking industry acumen
  • Banking software expertise
  • Banking terminology
  • Banking domain knowledge
  • Corporate banking expertise
  • Digital banking expertise
  • Private banking
  • Mortgage banking and analysis
  • Digital banking platforms
  • Banking operations optimization
  • Digital banking
  • International banking law
  • Banking
  • In-house banking
  • Banking technology
  • Digital banking products and services
  • Technologist in blood banking
  • Investment banking services
  • Banking regulations awareness
  • Banking support
  • Phone banking
  • Cell banking
  • Banking industry experience
  • International banking
  • Clerical banking support
  • Mobile banking support
  • Banking law compliance
  • Banking industry expertise
  • Consumer banking specialist
  • Investment banking expertise
  • Banking guidance
  • Specialist in blood banking
  • Banking regulations compliance
  • Banking technology savvy
  • Open banking apis
  • Mobile banking technology
  • Banking relationships
  • In-depth banking knowledge
  • Proficient in banking software
  • Mobile banking solutions
  • Banking document preparation
  • Banking procedures
  • Banking standards compliance
  • Banking best practices
  • Mobile banking
  • Consumer banking
  • Small business banking
  • Electronic banking systems
  • Technologist in blood banking (BB(ASCP))
  • Banking software navigation
  • Promoting banking services
  • Commercial banking
  • Mortgage banking
  • Private banking services
  • Banking industry awareness
  • Investment banking experience
  • Banking operations
  • Banking solutions
  • Banking relationship management
  • Personal Banking Understanding
  • Banking software
  • Banking regulations knowledge
  • Banking financial software
  • Strong sense of banking ethics
  • Banking software mastery
  • Banking standards
  • Banking product sales
  • Banking systems proficiency
  • Banking Industry Understanding
  • Investment banking
  • Test item banking
  • Banking relations
  • Banking operations proficiency
  • Biobanking experience
  • SAP IS-banking configuration

Accomplishments

  • Improved loan production by [Number]% in a span of [Number] years.
  • Led the bank with more than $[amount] in sales per year.
  • Repeatedly received recognition from superiors for excellence in service.
  • Received the “[Name] Award” for exemplary performance and recognition for handling the largest account in the company.
  • Improved employee satisfaction and reduced turnover [number]%.
  • Successfully closed an average of [Number] loans per month.
  • Increased monthly revenue [number]% through implementation of strategic initiatives.
  • Grew new accounts [number]% in only [timeframe].
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Languages

Hindi

Timeline

Banking

Nainital Bank Limited
08.2023 - Current

Branch Head /Branch Credit Manager

Nainital Bank Limited
07.2020 - 08.2023

Branch Head /Branch Credit Manager

Nainital Bank Limited
08.2016 - 07.2020

Assistant Branch Manager

Nainital Bank Limited
09.2013 - 08.2016

Bank Loan Officer

Nainital Bank Limited
10.2010 - 09.2013

Management Trainee Officer

Nainital Bank Limited
12.2009 - 10.2010

Process Associate

Genpact Inc
01.2008 - 06.2009

MBA - Finance

Institute of Management Studies

Bachelor of Commerce - Commerce

Bareilly College

Intermediate Certificate - Commerce

Tilak Inter College

High School - Science

Tulsidas Kilachand Intermediate College
Ankur Mathur