Network Engineer
Wipro
09.2023 - Current
Ankur Patankar
Network Engineer
Mumbai,MH
Timeline
IT Assistant
Justdial
04.2021 - 09.2023
Bachelor Of Commerce - Commerce
MPES COLLEGE Parel Mumbai.
06.2014 - 03.2017
Work History
Network Engineer
Wipro
09.2023 - Current
- Assisted in configuring and troubleshooting network devices to ensure optimal performance.
- Learned to monitor network traffic and identify potential issues using industry-standard tools.
- Supported implementation of network security measures to protect sensitive data.
- Collaborated with senior engineers on network design projects, gaining hands-on experience.
- Documented network configurations and changes for future reference and compliance purposes.
- Participated in training sessions to enhance knowledge of networking protocols and technologies.
- Provided technical support for end-user connectivity issues, improving response times.
- Researched emerging technologies to assist in the evaluation of new networking solutions.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Evaluated emerging networking technologies to identify infrastructure improvement opportunities.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
- Designed and deployed scalable network infrastructure for increased efficiency and reliability.
- Created VPN infrastructure and allowed for secure remote connections.
- Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
- Assisted with implementation and support of network monitoring tools.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Designed resilient networks to withstand unexpected events and expedite recovery.
- Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
- Developed comprehensive documentation for network design, configuration standards, and operational procedures.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Checked rigorous application of information security policies, principles and practices for continuous delivery of network services.
- Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.
- Protected forensic value of data and established monitoring and incident reporting and response procedures.
- Led team development and assisted in project management coordination.
- Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
- Provided firewall and VPN management, [Type] security and incident response.
- Analyzed and defined network requirements, optimization and support for [Type] projects.
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
- Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
- Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
- Analyzed, identified and resolved complex network hardware and [Type] problems.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Oversaw network performance, making changes to boost overall efficiency and power.
- Acquired and maintained advanced knowledge of networking protocols.
- Maintained company servers, computers, printers, cables and other equipment.
- Collaborated with engineering to report issues, manage project deliverables and provide status reports.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Provided security incident triage and response.
- Planned implementation of network enhancements and upgrades.
- Attained efficiencies through implementation of paperless document approval system and new automated sales-to-delivery and order processing system.
IT Assistant
Justdial
04.2021 - 09.2023
- Managed user accounts and permissions in Active Directory, enhancing security protocols.
- Provided technical support for hardware and software issues, ensuring minimal downtime.
- Assisted in troubleshooting network connectivity issues, improving system reliability.
- Documented IT procedures and guidelines, fostering knowledge sharing among team members.
- Coordinated software installations and updates across multiple devices, streamlining processes.
- Conducted training sessions for end-users on new technologies, increasing user proficiency.
- Monitored system performance metrics to identify areas for improvement and optimization.
- Collaborated with IT team to implement new technologies, supporting organizational growth initiatives.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Responded to queries on phone, via email or through IT ticketing system.
- Developed user-friendly IT solutions for improved staff productivity.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
- Implemented data backup strategies to safeguard critical company information.
- Trained new employees on company-specific software applications, facilitating faster integration into work processes.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Conducted monthly reviews of existing systems to identify areas requiring improvements or updates.
- Created comprehensive documentation on company-wide IT procedures, reducing user error occurrences.
- Collaborated with cross-functional teams on various projects, fostering a positive working environment that encouraged knowledge sharing.
- Reduced costs by negotiating favorable contracts with technology vendors and service providers.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Conducted regular security audits to identify vulnerabilities and improve overall system protection.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Installed and configured software and hardware.
- Set up and maintained [Type] servers.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Generated project status reports for upper management review, demonstrating proficiency in [Software].
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Developed and implemented preventive maintenance procedures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Assisted in development of system security protocols.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
Overview
4
4
years of professional experience
Summary
With 4+ years’ of experience in network and technical support to understand the requirements of tech business. Effective communicator who works closely with colleagues to understand and implement security needs. Dedicated IT professional with a strong background in operational and service management. Seeking a challenging role where I can implement strategic IT insourcing or outsourcing decisions, optimize service management practices, and effectively manage business demands to ensure seamless solution provisioning.
Education
Bachelor Of Commerce - Commerce
MPES COLLEGE Parel Mumbai.
Mumbai 06.2014 - 03.2017
Languages
Marathi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Certification
CCNA ( Cisco Certified Network Associate) From RST FORUM
Microsoft Certified: AZ-700 Azure Network Engineer Associate
Tally ERP.9
Interests
Networking
Network Security
Skills
Work Experience and skills,
Technical Support & Incident Management (SLA-driven)
HP Switches: 5900AF-4
Aruba Switches Aruba 6410, Aruba 2930F
Cisco Switch's: WS-C4506, Core-Switch WS-C6506-E
Cisco Router: ISR 4221, Router 1941,2801
Cisco Firepower 2110 (FMD)