Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic
Ankur Rohilla

Ankur Rohilla

Dwarka Sec 14

Summary

Dynamic Technical Lead with extensive experience at Coforge Pvt. Ltd, excelling in IT infrastructure management and L2 support. Proven track record in enhancing security protocols and optimizing network performance. Adept in Active Directory administration and passionate about mentoring teams to achieve operational excellence. Committed to delivering innovative solutions and exceptional user support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technical Lead

Coforge Pvt. Ltd
IGI 3 Airport
10.2024 - Current
  • Provided L2 and L3 network support at Indira Gandhi International Airport for E-Gate operations.
  • Analyzed security events to identify and mitigate potential threats.
  • Configured networks and managed systems to ensure optimal performance.
  • Resolved daily issues within defined SLAs for E-Gate functionality.
  • Utilized ticketing tool Service Now for incident tracking and resolution.
  • Conducted offense analysis to enhance security protocols.
  • Performed hardware management, including routers and switches.
  • Executed software installations and troubleshooting procedures.

Technical Lead

Unified Info Systems Pvt. Ltd.
12.2020 - 09.2024
  • Company Overview: Client: Centum learning Pvt. Ltd
  • Led and mentored a team of 25 IT support technicians, ensuring that all IT issues were resolved in a timely and efficient manner.
  • Installed and configured Windows 7 and 10 operating systems on desktops and laptops.
  • Configured and managed Network IP configuration, network connectivity issues and network printers.
  • Troubleshoot computer hardware and software issues.
  • Provided technical support to users via phone and remote access.
  • Database administration.
  • Backup and recovery.
  • Scripting languages like PowerShell or Bash.
  • Virtualization technology such as VMware or Hyper-V.
  • Client: Centum learning Pvt. Ltd

Technical Support Engineer

IDDS Pvt. Ltd
07.2019 - 08.2020
  • Company Overview: Client: Wipro DIAL
  • Installed and configured MS Outlook within the organization.
  • Managed setup of 100+ desktops, laptops, and network printers.
  • Provided daily basic troubleshooting support as and when required.
  • Solved LAN related issues and configured basic TCP/IP settings.
  • Installed and managed Active Directory (created new user account and reset existing user account).
  • Client: Wipro DIAL

Technical Support Engineer

Netconnect
07.2017 - 08.2018
  • Company Overview: Client: IBM_DIAL
  • Successfully installed and configured Microsoft Outlook, Windows 7, and Windows 10 operating systems.
  • Resolved network connectivity issues for 30+ desktops, laptops, and network printers.
  • Provided daily basic troubleshooting support to users.
  • Resolved LAN related problems and configured TCP/IP settings.
  • Provided software and application related support to in-house and outstation users via remote access.
  • Client: IBM_DIAL

Technical Support Engineer

UDS
09.2016 - 04.2017
  • Company Overview: Client: GMR_DIAL
  • Successfully configured virtual private networks (VPNs) for users.
  • Took email backups for users to ensure that their data was secure.
  • Troubleshot network and printer issues to ensure that users had uninterrupted access to their applications and data.
  • Installed and configured software to meet the needs of users and the organization.
  • Client: GMR_DIAL

Customer Site Engineering

IQOR Global Services India
09.2015 - 06.2016
  • Company Overview: Client: HP Process
  • Installed, configured, and trouble shooted mail clients (MS Outlook 10, 13, and 16).
  • Managed MacAfee antivirus software.
  • Troubleshot PC hardware and installation issues.
  • Installed and configured Windows 7, 8, 10, Server 2008, and Server 2012 operating systems.
  • Configured and managed local and network printers.
  • Managed assets, such as computers, printers, and software licenses.
  • Client: HP Process

Education

M.A. - English

MDU
01.2021

B. Tech - Mechanical Engineering

IITM Murthal
01.2018

Diploma - Mechanical Engineering

Aryabhatt Polytechnic
01.2013

B.A. - English

Delhi University
01.2011

Skills

  • O365 and Azure management
  • Google administration
  • IT infrastructure management
  • L2 technical support
  • Firewall and router management
  • Active Directory administration
  • Virtualization technologies
  • IT security analysis
  • Backup and disaster recovery
  • ServiceNow ticketing system
  • Outlook configuration
  • VPN support
  • VDI support
  • Remote support tools
  • IT asset management
  • Windows installation
  • C programming language
  • HTML development
  • Microsoft Office Suite proficiency

Certification

Computer Hardware and Networking, JETKING, 2008

Languages

  • English
  • Hindi
  • Punjabi

Personal Information

  • Date of Birth: 11/28/89
  • Marital Status: Married

Timeline

Technical Lead

Coforge Pvt. Ltd
10.2024 - Current

Technical Lead

Unified Info Systems Pvt. Ltd.
12.2020 - 09.2024

Technical Support Engineer

IDDS Pvt. Ltd
07.2019 - 08.2020

Technical Support Engineer

Netconnect
07.2017 - 08.2018

Technical Support Engineer

UDS
09.2016 - 04.2017

Customer Site Engineering

IQOR Global Services India
09.2015 - 06.2016

M.A. - English

MDU

B. Tech - Mechanical Engineering

IITM Murthal

Diploma - Mechanical Engineering

Aryabhatt Polytechnic

B.A. - English

Delhi University

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