Summary
Overview
Work History
Education
Skills
Software
Languages
Work Availability
Interests
Timeline

ANKUR SARKER

Operation Analyst
Faridabad,Haryana

Summary

Methodical Operations Analyst well-versed in gathering, organizing and modeling data. Practiced at developing forecasts and reporting on relevant trends to facilitate strategic planning. Offering 7+ years' experience and strong desire to make a positive impact on business operations.

Overview

3
3
Languages
3
3
years of post-secondary education
6
6
years of professional experience

Operations Analyst

NEC Corporation India Private Limited
Greater Noida , Uttar Pradesh
2018.03 - Current
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Established clear management goals and devised systems to track results for effective decision making.
  • Collected, arranged and input information into database system.
  • Designed plans to improve operations and suggested changes to systems for overall organization.
  • Teamed with MR Team to launch customized client support campaigns.
  • Generated reports of findings to help management with making key decisions.
  • Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
  • Prepared maintenance and compliance reports for executive summaries and presentations.
  • Generated CRM reports to maintain client records, including customer activity and personal data.
  • Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
  • Met SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits.

Manager (Ops)

Accuster Technology Pvt Ltd
New Delhi , New Delhi
2016.07 - 2018.02
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Decreased downtime by training employees on company products and sales strategy.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Implemented ticket tracking system and worked with in team to create customized system for improved tracking and logging of work issues.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.

Brand Expert Manger

Tapzo
New Delhi , New Delhi
2015.08 - 2016.05
  • Handling Chats and suggesting customer on various channels.
  • Developed team communications and information for meetings.
  • Resolved problems, improved operations and provided exceptional service.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked with different customers to understand needs and provide excellent service.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Quality Analyst

Hyper Quality
Gurgaon , Haryana
2014.09 - 2015.03
  • Developed and maintained quality assurance procedure documentation.
  • Monitored inbound and outbound calls made by employees to provide constructive feedback.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Crafted training materials and ran on-boarding sessions to train incoming team members.
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
  • Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.

Customer Care Executive

Convergys (Orange UK based process)
Gurgaon , Haryana
2012.07 - 2013.02
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Monitored phone, fax and electronic database systems for incoming customer inquiries.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Listened to customers' questions and concerns to provide answers or responses.

Work History

High School Diploma -

St. Peter's Convent School, Faridabad
2006.01 - 2007.05
  • Elected Captain of School Football Team
  • Elected Captain of School Kho Kho Team
  • Elected as Head Boy for St Peter's Convent School in 2007
  • Member of Science Dept

GED -

Homerton Grammar School, Faridabad
2008.01 - 2009.05
  • Elected Captain of Football Team
  • Member of Commerce Dept

Education

Skills

    Reporting abilities

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Software

Salesforce

SQL Database

MS Office

Languages

ENGLISH

HINDI

BANGLA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Football

Music

Travelling

Operations Analyst - NEC Corporation India Private Limited
2018.03 - Current
Manager (Ops) - Accuster Technology Pvt Ltd
2016.07 - 2018.02
Brand Expert Manger - Tapzo
2015.08 - 2016.05
Quality Analyst - Hyper Quality
2014.09 - 2015.03
Customer Care Executive - Convergys (Orange UK based process)
2012.07 - 2013.02
Homerton Grammar School - GED,
-1.0399999999999636
St. Peter's Convent School - High School Diploma,
-1.0399999999999636

Timeline

ANKUR SARKEROperation Analyst