Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

ANKUR SIDHARTH

NEW DELHI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Subject Matter Expert

POLICY BAZAAR
GURUGRAM
04.2020 - Current
  • Trained, coached and mentored consultants to increase team productivity.
  • Handled complex problems and issues by understanding root causes and implementing solutions.
  • Carried out data analysis and assessment and presented results to management.
  • Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
  • Prepared statements detailing operational detail and key performance indicators.
  • Monitored staff performance and developed improvement plans.
  • Prepared range of written communications, documents and reports.
  • Prepared timely and accurate Team Performance Monthly reporting and analysis.
  • Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
  • Managed department schedules to maximise coverage during peak hours.
  • Improved service quality and increased customer satisfaction by developing strong knowledge of company's products and services.
  • Communicated regularly with team members to maintain clearly defined expectations.
  • Evaluated employee performance and recognised achievements through reward schemes.
  • Drove operational, performance and financial targets within customer service team to improve service delivery.
  • Trained new hires on service processes, product knowledge and overcoming objections to increase sales meet team sales targets
  • Used data to build strategies for targeting specific consumer demographics.
  • Implemented strategies to take advantage of new opportunities.

Consultant

POLICY BAZAAR
GURUGRAM
03.2019 - 03.2020
  • Organized meetings between stakeholders to discuss project details and timelines.
  • Assisted in developing new methods for data collection and analysis techniques.
  • Developed and implemented customized strategies to meet client needs.
  • Conducted research and analysis of market trends, customer behaviors, and competitive landscape.
  • Created comprehensive reports on project progress and results for clients.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.

Sr . Analyst

KONCEPT AUTOMOBILES PVT LTD
NEW DELHI
04.2017 - 02.2019
  • Ensured customer service met high-quality standards by analyzing staff performance and monitoring customer reviews.
  • Managed and maintained the service desk, including leading team members and evaluating department efficiency.
  • Handled customer complaints, in a calm, efficient and effective manner.
  • Closely monitored employee feedback and customer reviews to help improve processes and procedures.
  • Managed the recruitment processes for various departments, including reviewing applications, interviewing and selecting talent.
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Prepared working schedules for staff based on contracted hours, company budgets and busy working periods.
  • Directed teams of service professionals with outstanding management and leadership skills.
  • Trained and mentored junior administrative team members in procedures.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.

Analyst

KONCEPT AUTOMOBILES PVT LTD
NEW DELHI
01.2015 - 03.2017
  • Assisted customers with product selection based on individual needs.
  • Created detailed reports of customer interactions for internal records keeping purposes.
  • Monitored customer trends to identify potential issues or opportunities for improvement.
  • Communicated new products and services information to existing customers via email campaigns.
  • Maintained up-to-date knowledge of product lines, pricing plans, warranties.
  • Provided technical assistance related to product installation or operation when needed.
  • Collaborated with other departments such as marketing or sales teams for promotional activities.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Answered customers' questions about services and products offered.
  • Recorded details of all inquiries, complaints, and comments.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.

Education

BCOM -

DELHI UNIVERSITY
2011

INTERMEDIATE -

ST. XAVIER'S SCHOOL
Muzaffarpur, BR
2008

Skills

  • Strong interpersonal skills
  • Time management
  • Empowers High Performance Team
  • customer service
  • Coaching and Mentoring
  • Strong leadership skills
  • Project timeline management
  • Goals and Performance
  • Problem solving
  • In house Training
  • Well versed with MS OFFICE
  • Good Knowledge of My SQL, CTECH, WPS , & VLOOK-UP
  • Good Grasping Ability
  • Team Player
  • Team building initiatives
  • Customer relationship building
  • Team coordination
  • Eye for accuracy
  • Strong work ethic
  • Strong analytical skills
  • Research capabilities
  • Strategic Thinking
  • Training and mentoring
  • Process Improvement
  • Project Management
  • Effective Communication
  • Experience in leadership
  • Time Management
  • Problem-Solving
  • Decision-Making
  • Performance Management
  • Operational Efficiency
  • Team Leadership
  • Self Motivation
  • Key Performance Indicators
  • Cross-functional team leadership
  • Risk Management
  • Task Prioritization
  • Quality Assurance
  • Process Analysis
  • Quantitative skills
  • Team building
  • Adaptability and Flexibility
  • Multitasking
  • Analytical Skills

Accomplishments

  • Awarded with Best team of the quarter
  • Awarded with Best Team Leader
  • Awarded with Best C-SAT Score
  • Received Letter of Appreciation for Highest Issuance & Case Logins YTD
  • Received Letter of Appreciation for 100% online Utilization

Certification

  • IRDA

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Subject Matter Expert

POLICY BAZAAR
04.2020 - Current

Consultant

POLICY BAZAAR
03.2019 - 03.2020

Sr . Analyst

KONCEPT AUTOMOBILES PVT LTD
04.2017 - 02.2019

Analyst

KONCEPT AUTOMOBILES PVT LTD
01.2015 - 03.2017

BCOM -

DELHI UNIVERSITY

INTERMEDIATE -

ST. XAVIER'S SCHOOL

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ANKUR SIDHARTH