ANKUR SINGLA
Quality Head ( Technical And Compliance)
Karnal,HR
Summary
Dynamic professional with extensive experience as a Quality Head, contributing over a decade to enhancing operational efficiency, compliance (Technical / Social / ESG) and product quality within the textile industry. Proven track record in leadership roles, fostering a culture of excellence and continuous improvement. Skilled in driving customer satisfaction and achieving operational targets, with a keen focus on reducing costs while maintaining high compliance standards. Committed to leveraging expertise in quality management to support organizations in achieving their strategic goals and ensuring timely delivery of services.
Overview
19
19
years of professional experience
Work History
Head of Quality ( Technical and Compliance)
Trident Group
03.2024 - 05.2025
- Team Performance Evaluation – Analyzing DRR (Defect Return Rate) of customer’s and prepared a Roadmap describing Individual’s Roles and Responsibility to reduce DRR. Team Dashboard is prepared and linked with Individual KPI’s.
- Work on TOC for enhancing OTIF and Free Cash flow
- Monitor and Control Ageing / PPP , also develop Production / Performance Dashboards with SAP team
- Develop a Planning module with respect to PPP in SAP , to facilitate OTIF
- One Point contact for all Technical Audits and Queries raised by Customer.
- Projects on Reduction of Water in Wet Processing by optimizing Process Parameters / MLR ratio / Dyeing Substrate were successfully handled and average consumption of 40 ltrs/kg is reduced during dyeing of Towels.
- Develop a system to ensure that Buyer Protocol Requirements are fulfilled at every stage of Manufacturing.
- Implementation of Lean Management:
- For effective communication & reduction in wastages
- Business Development
- Understanding Buyer needs and according applying quality tools to identify and segmenting of dispatch in broad categories as per lead time & priority.
- Setting of Physical LAB as per NABL standards and to develop a correlation between internal and 3rd Party Lab .
- Setting up Team level Dashboard and Strategy map
- Optimization of departmental budgets and consistently developed plans to implement projects effectively.
- Responsible for setting and monitoring SBTI levels and work in collaboration with team to set up new SBTI goals .
- Responsible for Chemical Management , Waste Management within the Organisation.
- Responsible for CEA / GOTS / RCS / OCS/ STEP / OEKO-TEX / ISO certification.
- Responsible for Towels, inspection as per AQL 2.5 normal or as per Buyer Acceptance Level.
- Responsible for in house testing of Finished towels and trims as per Buyer’s standards on daily basis.
- Responsible for developing the samples & all related queries raised at buyer ends.
- Chain between Merchandiser & production dept for timely delivery of sample & pre-examined if there is any problem in bulk production & accordingly aware merchandiser to take any approval from buyer ends if required.
- Responsible for total product quality, from yarn procurement till dispatch.
- Set and ensure alignment of team goals and initiatives with group score card and identify collaboration requirements.
- Organizing and handling all Audits conducted by Liaisoning office or 3rd party as per Buyers requirement.
- Organizing and handling all In-house Testing & Inspections conducted by Liaisoning office or 3rd party as per Buyers requirementIncreased customer satisfaction through timely response to inquiries, thorough investigation of issues, and implementation of corrective actions as needed.
- Reduced waste by optimizing manufacturing processes, increasing overall production efficiency while maintaining high-quality output.
- Implemented Six Sigma methodologies throughout various departments, resulting in improved operational efficiencies and reduced process variability.
- Streamlined quality control processes by integrating automated systems and reducing manual inspection tasks.
- Managed the resolution of customer complaints, leading investigations to determine cause and implementing corrective actions to prevent recurrence.
- Collaborated with suppliers to establish stringent quality criteria for incoming materials, enhancing overall product consistency.
- Conducted regular audits of production processes, identifying areas for improvement and implementing changes to enhance overall product quality.
- Served as a primary point of contact for regulatory agencies during inspections and audits, demonstrating the company''s commitment to compliance and continuous improvement.
- Evaluated vendor performance through routine assessments, recommending adjustments or replacements as necessary to maintain optimal supply chain relationships.
Quality Director - Product Category (Rugs / Pillows / Throws / Stools / Carpets / Bags / Placemats)
Raj Overseas Group
03.2023 - 03.2024
- One Point contact for all Technical Audits and Queries raised by Customer .
- Develop a system to ensure that Buyer Protocol Requirements are fulfilled at every stage of Manufacturing.
- Vendor Development and Supplier performance Monitoring.
- Understanding Buyer needs and according applying quality tools to identify and segmenting of dispatch in broad categories as per lead time & priority
- Setting up Quality Management System in Organization.
- Responsible for planning & control of all Outside activities of eg Supplier Selection and Approvals, Supplier Audits.
- Responsible for EARLY RISK MITIGATION to ensure safe and secure product is manufactured and offered to customer.
- Responsible for inspection as per AQL 2.5 normal or as per Buyer Acceptance Level.
- Educate the checkers about inspection on regular basis, and also take Training on regular intervals to avoid any Quality escapes.
- Responsible for developing the samples & all related queries raised at buyer ends.
- Chain between Merchandiser & production dept for timely delivery of sample & pre-examined if there is any problem in bulk production & accordingly aware merchandiser to take any approval from buyer ends if required.
- Responsible for total product quality, audits
- Organizing and handling all Technical Audits conducted by Liaisoning office or 3rd party as per Buyers requirement.
- Organizing and handling all In-house Testing & Inspections conducted by Liaisoning office or 3rd party as per Buyers requirement
Quality Manager – Product categories (Terry Towels / Kitchen Towels / Bathrobes / Oven mitts / Pot Holders)
Kapoor Industries Limited (KIL)
03.2015 - 02.2023
- Team Performance Evaluation – Analyzing DRR (Defect Return Rate) of customer’s and prepared a Roadmap describing Individual’s Roles and Responsibility to reduce DRR. Team Dashboard is prepared and linked with Individual KPI’s.
- 6- Sigma / FMEA analysis done on all bottlenecks that are impacting Company Performance in terms of Quality, Productivity, Wastages, Supplier Evaluation, Vendor Development etc.
- One Point contact for all Technical Audits and Queries raised by Customer .
- Successfully handled given task of Physical LAB Accreditation from NABL in stipulated time frame
- Develop a system to ensure that Buyer Protocol Requirements are fulfilled at every stage of Manufacturing.
- Implementation of Lean Management:
- For effective communication & reduction in wastages
- Business Development
- Understanding Buyer needs and according applying quality tools to identify and segmenting of dispatch in broad categories as per lead time & priority.
- A Setting of Physical LAB as per NABL standards and to develop a correlation between internal and 3rd Party Lab .
- Setting up Team level Dashboard and Strategy map
- Responsible for planning & control of all Outside activities of Kapoor Industries eg Supplier Selection and Approvals , Supplier Audits .
- Responsible for in house testing of Finished towels and trims as per Buyer’s standards on daily basis.
- Educate the checkers about inspection on regular basis, and also take Training on regular intervals to avoid any Quality escapes.
- Responsible for developing the samples & all related queries raised at buyer ends.
- Chain between Merchandiser & production dept for timely delivery of sample & pre-examined if there is any problem in bulk production & accordingly aware merchandiser to take any approval from buyer ends if required.
- Responsible for total product quality, from weaving till dispatch.
- Set and ensure alignment of team goals and initiatives with group score card and identify collaboration requirements.
- Organizing and handling all Technical Audits conducted by Liaisoning office or 3rd party as per Buyers requirement.
- Organizing and handling all In-house Testing & Inspections conducted by Liaisoning office or 3rd party as per Buyers requirement
Marketing Executive – Product Categories (Rugs / Carpets / Bathmats / Pillows / Placemats / Runners)
Devgiri Exports
08.2013 - 03.2015
- Team Performance Evaluation ~ Use of Japanese tools like Kaizen ,Lean Management and 5-S, on shop floor
- Successfully handled given task in Merchandising & Quality in stipulated time frame
- Business Development
- Understanding market needs and according applying quality tools to identify and segmenting of dispatch in broad categories as per lead time & priority.
- Setting up Team level Dashboard and Strategy map
- Set and ensure alignment of team goals and initiatives with group score card and identify collaboration requirements
Quality Control Head
Kapoor Industries Limited
08.2010 - 08.2013
- Improved product quality by implementing rigorous testing procedures and protocols.
- Played a pivotal role in obtaining industry certifications for the company''s products, ensuring their market competitiveness.
- Streamlined processes with continuous improvement initiatives, resulting in cost savings and improved product consistency.
- Reduced customer complaints by identifying and addressing root causes of quality issues.
- Reviewed and analyzed statistical data regularly, utilizing findings to make informed decisions regarding process improvements.
- Led efforts for successful ISO certification attainment while meeting strict deadlines and adhering to regulatory guidelines.
Operations- Asst Manager Weaving
Trident India Limited
07.2007 - 08.2010
- Team Performance Evaluation – Analyzing DRR (Defect Return Rate) of customer’s and prepared a Roadmap describing Individual’s Roles and Responsibility to reduce DRR. Team Dashboard is prepared and linked with Individual KPI’s.
- Work on TOC for enhancing OTIF and Free Cash flow
- Monitor and Control Ageing / PPP , also develop Production / Performance Dashboards with SAP team
- Develop a Planning module with respect to PPP in SAP , to facilitate OTIF
- One Point contact for all Technical Audits and Queries raised by Customer.
- Projects on Reduction of Water in Wet Processing by optimizing Process Parameters / MLR ratio / Dyeing Substrate were successfully handled and average consumption of 40 ltrs/kg is reduced during dyeing of Towels.
- Develop a system to ensure that Buyer Protocol Requirements are fulfilled at every stage of Manufacturing.
- Implementation of Lean Management:
- For effective communication & reduction in wastages
- Business Development
- Understanding Buyer needs and according applying quality tools to identify and segmenting of dispatch in broad categories as per lead time & priority.
- Setting of Physical LAB as per NABL standards and to develop a correlation between internal and 3rd Party Lab .
- Setting up Team level Dashboard and Strategy map
- Optimization of departmental budgets and consistently developed plans to implement projects effectively.
- Responsible for setting and monitoring SBTI levels and work in collaboration with team to set up new SBTI goals .
- Responsible for Chemical Management , Waste Management within the Organisation.
- Responsible for CEA / GOTS / RCS / OCS/ STEP / OEKO-TEX / ISO certification.
- Responsible for Towels, inspection as per AQL 2.5 normal or as per Buyer Acceptance Level.
- Responsible for in house testing of Finished towels and trims as per Buyer’s standards on daily basis.
- Responsible for developing the samples & all related queries raised at buyer ends.
- Chain between Merchandiser & production dept for timely delivery of sample & pre-examined if there is any problem in bulk production & accordingly aware merchandiser to take any approval from buyer ends if required.
- Responsible for total product quality, from yarn procurement till dispatch.
- Set and ensure alignment of team goals and initiatives with group score card and identify collaboration requirements.
- Organizing and handling all Audits conducted by Liaisoning office or 3rd party as per Buyers requirement.
- Organizing and handling all In-house Testing & Inspections conducted by Liaisoning office or 3rd party as per Buyers requirement
Shift Officer (Weaving Production) – Product Categories (Terry Towels)
Welspun India Ltd. Vapi
06.2006 - 07.2007
- REDUCTION OF WEAVING DAMAGES A Six Sigma project in welspun india ltd. analysis of various wvg hard waste was done & proportionally calculate the major area, then apply six sigma methodology.
- DURATION 3 MONTHS( NOV12-FEB12)
- Responsible for Maintenance of TOYOTA JAT 610
- Maintenance of Toyota Machinery used in terry towel manufacturing.
- Responsible for Daily, monthly and Yearly maintenance.
- Inventory Management
- Conceptualised and implemented the inventory management system for Hydraulic oils, bolts and other machine parts so as to avoid wastage of time at time of break down.
- Standardisation of systems
- Developed and sustained standard systems for working; features included profit enhancement.
- Team Performance Evaluation
- Developed strong relationship with staff creating a cohesive and productive team within a deadline-driven environment.
Education
B.Tech - Weaving, P.P.C
TIT&S Bhiwani Maharishi Dayanand University
01.2006
Diploma - Mechanical
Technical Board of Education Haryana
01.2003
Skills
Quality management systems
Operational excellence
Documentation control
Corrective actions
Validation protocols
Supplier quality management
Test method validation
Compliance monitoring
ISO standards
Internal auditing
Team Training
Interests
Member of the Cricket team, Member of the athletic team in college
Disclaimer
(ANKUR SINGLA) Date: 28 th Jan 2026
Professional Competencies:
- Goal-driven professional with 18 years of significant quality, audits , production & planning experience and expertise that is highly applicable to Quality-management, including ability to deliver superior, personalized client service, cultivate strong business relationships, make real-time decisions, and resolve issues in a way that propels innovation and growth.
- Driving various quality initiatives for Process and Quality Control in collaboration with Liaisoning Offices ( Target Sourcing , Wal-Mart Global Sourcing , Li & Fung etc) to minimize Production Cost and maintain highest compliance standards.
- Excellent team player who listens, thrives on collaborating with diversely talented team members, and integrates their divergent thoughts, opinions, and perspectives into meaningful action.
- Upgrading Team Members with new quality tools and concepts eg :
- 1) FMEA
- 2) TOC ( Theory Of Constraints)
- 3) AGEING
- 4) PPP ( Productivity / person)
- 5) TPM
- 6) FISHBONE
- 7) WHY-WHY ANALYSIS
- 8) QUALITY CIRCLE
- 9) PARETO ANALYSIS
- 10) 6- SIGMA
- Exceptional communicator with demonstrated success-building relationships with top management of Fortune 500 accounts. Experience in managing all core functions ( Quality / Production/ Merchandising ) within a business.
- Energetic, competitive achiever who can inspire and motivate team members, successfully manage multiple priorities, and perform under pressure in a fast-paced, rapidly changing environment.
- Visionary and global thinker who is decreed in management techniques and adept at training, developing, counselling, and coaching team members.
- Buyers Handled:
- Wal-Mart, Target, Kohl’s, JC Penny, Sears, K-mart, WSI, NEXT, ACTION, REVMAN, ROSS, Biglots, Anthropology etc
Products Handled so far :
- Product Type
- 1) Towels (Terry / One-side Terry / Non-terry)
- 2) Rugs
- A) Accent Rugs (Tufted)
- B) Accent Rugs / Dhurries ( Woven on Handloom / Pit Loom / Frame Loom)
- 3) Carpets (Woven / Tufted)
- 4) Throws (Woven on Power loom / Frame loom / Knitted)
- 5) Tapestry (Woven on Shuttleless looms / Jacquards)
- 6) Runner and Placemats (Woven on Shuttleless looms / Jacquards)
- 7) Cushions (Woven on Shuttleless looms / Jacquards / Frame looms)
- 8) Decorative Pillows (Woven on Shuttleless looms / Jacquards / Frame looms / Embroidered / Printed)
- 9) Foot Stools
- 10) Puffs
Computer Proficiency
MS Windows 95, 98, XP (Word, Excel, PowerPoint, Access), MS Internet Explorer.
Timeline
Head of Quality ( Technical and Compliance)
Trident Group
03.2024 - 05.2025
Quality Director - Product Category (Rugs / Pillows / Throws / Stools / Carpets / Bags / Placemats)
Raj Overseas Group
03.2023 - 03.2024
Quality Manager – Product categories (Terry Towels / Kitchen Towels / Bathrobes / Oven mitts / Pot Holders)
Kapoor Industries Limited (KIL)
03.2015 - 02.2023
Marketing Executive – Product Categories (Rugs / Carpets / Bathmats / Pillows / Placemats / Runners)
Devgiri Exports
08.2013 - 03.2015
Quality Control Head
Kapoor Industries Limited
08.2010 - 08.2013
Operations- Asst Manager Weaving
Trident India Limited
07.2007 - 08.2010
Shift Officer (Weaving Production) – Product Categories (Terry Towels)
Welspun India Ltd. Vapi
06.2006 - 07.2007
Diploma - Mechanical
Technical Board of Education Haryana
B.Tech - Weaving, P.P.C
TIT&S Bhiwani Maharishi Dayanand University