ANKUR SRIVASTAVA
Lucknow
Summary
Seasoned Cluster Manager with a proven track record at Dua Lima Retail Pvt. Ltd. (MR. DIY), excelling in team management and strategic problem solving. Achieved financial targets through meticulous inventory analytics and SOP management. Fostered customer service excellence, ensuring compliance and driving process improvements. Demonstrates a unique blend of analytical skills and relationship building, contributing to significant business growth.
Overview
19
19
years of professional experience
Work History
Cluster Manager
Dua Lima Retail Pvt. Ltd. (MR. DIY)
Lucknow
02.2022 - Current
- Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored and evaluated performance of team members to ensure quality standards were met.
- Identified training needs of staff within the cluster and implemented appropriate development plans accordingly.
- Developed and maintained strong relationships with key stakeholders in the cluster.
- Monitored market trends and competitor activities, adjusting strategies to maintain competitive edge.
- Analyzed data regularly to evaluate trends or changes that could impact on service delivery or operations within the cluster.
- Ensured compliance with all legal and regulatory requirements across the cluster.
- Reviewed existing systems and procedures regularly to ensure they remain effective and up-to-date.
Regional Manager
Spencer's Retail
01.2020 - 02.2022
- Assisted in developing and updating loss prevention policies and procedures.
- Coordinated with store management to address loss prevention concerns.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
- Maintained a high level of customer service while enforcing loss prevention policies.
- Investigated complaints and concerns to remedy unsafe situations.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
- Conducted regular surveillance of store through CCTV and floor patrols to identify theft activities.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Monitored store surveillance systems to identify potential shoplifting incidents.
Area Loss Prevention Manager
Reliance Retail
03.2017 - 01.2020
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Conducted store visits to evaluate compliance with company policies and procedures related to loss prevention.
- Reviewed and analyzed loss prevention data to identify trends and areas of improvement.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
- Enforced access controls to restricted areas to prevent unauthorized entry.
- Maintained a positive relationship between Loss Prevention Department and Store Management teams.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Performed background checks on new hires as part of the hiring process to ensure they are eligible for employment.
- Investigated and resolved internal theft cases in collaboration with HR departments.
- Implemented loss prevention initiatives such as implementing electronic article surveillance systems at store entrances and exits.
- Maintained a safe and secure environment for customers and employees.
- Participated in loss prevention meetings and shared best practices.
- Educated employees on anti-theft techniques and awareness.
Regional Loss Prevention Manager
AIRPLAZA RETAIL HOLDINGS PVT. LTD. (VISHAL MEGA MART)
03.2013 - 03.2017
- Trained new staff on loss prevention strategies and company policies.
- Investigated customer complaints related to shoplifting or other forms of theft and fraudulent activities in the region.
- Responded to emergencies to mitigate safety hazards, fires and threats to life or property.
- Participated in industry conferences and seminars related to loss prevention topics such as retail crime statistics and trends.
- Implemented new technologies such as video analytics systems and access control systems to improve overall security.
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
- Reviewed and analyzed loss prevention data to identify trends and areas of improvement.
- Developed and implemented a comprehensive regional loss prevention program to reduce shrinkage, increase safety, and improve asset protection.
- Completed security forms to document losses of property or personal injury.
- Used computers and software to generate concise reporting.
- Prepared detailed incident reports following any theft or attempted theft.
- Provided guidance and assistance to store managers regarding best practices for loss prevention.
Store Manager
AIRPLAZA RETAIL HOLDINGS PVT. LTD. (VISHAL MEGA MART)
03.2011 - 01.2013
- Forecasted customer demand to set prices or credit terms for goods or services.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated POS system with new products and promotional offers.
- Ensured compliance with safety regulations and company policies.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Assistant Store Manager
LANDMARK LTD. (A TATA ENTERPRISE)
06.2009 - 06.2011
- Maintained inventory by checking merchandise to determine levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated with vendors to secure product availability at competitive prices.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Ensured compliance with all safety regulations throughout the store premises.
Department Manager
LANDMARK LTD. (A TATA ENTERPRISE)
06.2007 - 06.2009
Head Cashier
BIG BAZAAR (FUTURE GROUP)
07.2006 - 07.2007
Team Member
BIG BAZAAR (FUTURE GROUP)
11.2005
Education
M.B.A - MARKETING
B.C.A - COMPUTERS
Skills
- Team Management
- SOP Management
- Customer Service Excellence and Relationship Building
- Inventory Management and Analytics
- Financial Acumen
- Strategic Problem Solving
- Workforce planning
- Business planning
- Analytical skills
- Regulatory compliance
- Documentation and reporting
- Process improvement
- Problem-solving abilities
Key Result Areas
- Coach Store Managers to increase their stores' sales, productivity, retail KPI's to positively impact store profitability.
- Share best practices to drive overall Market and Global retail performance.
- Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance.
- Spend focused time on the sales floor during store visits to determine service improvement opportunities and to coach the Store Managers.
- Develop and execute a comprehensive sales strategy to achieve the company's sales goals and objectives within the assigned area.
- Lead and manage a team of SM/ASM/TL, providing guidance, coaching, and performance feedback.
- Identify and establish new business opportunities, partnerships.
- Build and maintain strong relationships with key customers and clients to ensure long-term loyalty and satisfaction.
- Monitor and sales data and market trends to identify opportunities for business growth and improvement.
- Prepare and present regular sales reports and forecasts to senior management.
- Manage the budget for the area and optimize resource allocation to maximize profitability.
- Ensure that the sales team complies with all company policies, standards, and procedures.
- Stay updated on industry developments and competitive activities to inform strategic decision-making.
Personal Information
Date of Birth: 03/08/85
Timeline
Cluster Manager
Dua Lima Retail Pvt. Ltd. (MR. DIY)
02.2022 - Current
Regional Manager
Spencer's Retail
01.2020 - 02.2022
Area Loss Prevention Manager
Reliance Retail
03.2017 - 01.2020
Regional Loss Prevention Manager
AIRPLAZA RETAIL HOLDINGS PVT. LTD. (VISHAL MEGA MART)
03.2013 - 03.2017
Store Manager
AIRPLAZA RETAIL HOLDINGS PVT. LTD. (VISHAL MEGA MART)
03.2011 - 01.2013
Assistant Store Manager
LANDMARK LTD. (A TATA ENTERPRISE)
06.2009 - 06.2011
Department Manager
LANDMARK LTD. (A TATA ENTERPRISE)
06.2007 - 06.2009
Head Cashier
BIG BAZAAR (FUTURE GROUP)
07.2006 - 07.2007
Team Member
BIG BAZAAR (FUTURE GROUP)
11.2005