Ankur Tripathi
Experienced Sales Leader And Delivery Head
Bangalore
Summary
Forward-thinking Delivery Manager equipped to handle large-scale delivery planning and execution. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Delivery Head
Zetwerk
Bangalore
02.2022 - 12.2022
- Prepared and reported project metrics needed for various risk groups.
- Managed large, transformative initiatives impacting multiple delivery channels.
- Delivered core infrastructure and enterprise initiatives for Working Capital Deals.
- Tracked initiatives, engaged with operational teams and database administrators to deliver on business requirements.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Contacted suppliers and vendors about issues with deliveries or products.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Created a system of financial controls that reduced operational costs.
- Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
Zonal Head - Growth
Blackbuck
Bangalore
08.2019 - 02.2022
- Has demonstrated ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified emerging markets and market shifts while being fully aware of competition status- Responsible to lead business development efforts for a particular industry segment/ Region/ Account.
- Lead the complete cycle of business acquisition, service delivery and business expansion at the client end.
- Responsible for proposing an overall budget, delivering monthly revenue forecasts.
Zonal Head (Channel Sales)
American Express
Bangalore
02.2013 - 08.2019
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Maintained client relationships for redressal of queries & issues to their optimum satisfaction; ensuring minimum TAT.
- Grown individual performances within the team through regular team hurdles and training sessions.
- Built strong adherence to risk & compliance norms laid by the organization through SOP.
- Developed AOP and monthly reporting structure and presentations for business reviews.
Relationship Manager - Institutions
HDFC- Credila Financial Services
Delhi
03.2012 - 02.2013
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Follow-up on web/marketing leads and ensures the Interlink CRM is maintained with current and accurate information regarding all leads, contacts, accounts and prospective customers.
Key Accounts Manager
Kotak Securities
Delhi
01.2010 - 12.2011
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Built and maintained strong client relationships to drive business growth.
Education
PGDM - Insurance And Risk Management
Birla Institute of Management Technology
Greater Noida 06.2007 - 05.2009
BCA - Computer Science
Jiwaji University
Gwalior 04.2003 - 03.2006
Skills
Planning and Coordination
undefinedCertification
The Complete Scrum Agile Fundamentals
Timeline
The Complete Scrum Agile Fundamentals
12-2022
Delivery Head
Zetwerk
02.2022 - 12.2022
Zonal Head - Growth
Blackbuck
08.2019 - 02.2022
Zonal Head (Channel Sales)
American Express
02.2013 - 08.2019
Relationship Manager - Institutions
HDFC- Credila Financial Services
03.2012 - 02.2013
Key Accounts Manager
Kotak Securities
01.2010 - 12.2011
PGDM - Insurance And Risk Management
Birla Institute of Management Technology
06.2007 - 05.2009
BCA - Computer Science
Jiwaji University
04.2003 - 03.2006
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