Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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ANKUR UPADHYAY

ANKUR UPADHYAY

Hospitality Professional
DELHI

Summary

An experienced personnel in the guest relations and food service industry. Committed to providing helpful, fast and accurate service to patrons. An active listener and highly efficient problem solver who ensures that patrons are satisfied and happy, Committed to creating and maintaining a top-of-the-line hotel environment for guests, resulting in return visitors and excellent reviews. Determined and dedicated team player striving to deliver the highest quality service.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Service Associate

Qatar Airways
Doha
06.2022 - 12.2022
  • Assisting guest in food and beverage service(from presenting menu, taking food and beverage order till finalizing the bill)
  • Restaurant setup and management of storage area
  • Handling guest complaints and feedback
  • Providing the warm and welcoming environment
  • Maintaining food safety and hygiene at all times
  • Cost control,suggestive selling and upselling of food and beverage

Catering Assistant

Self Employed
Delhi
05.2018 - 02.2020


  • Delivered catered food and supplies to facility for on-time set-up.
  • Coordinated with various vendors to establish necessary supplies for events.
  • Oversaw catering orders to verify accuracy and completeness.

Waiter Assistant

Royal Caribbean International
Baltimore
06.2016 - 02.2017


  • The most diverse experience in hospitality industry as one gets to travel and meet people from almost most parts of the word.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Waiter

Khiran Resort
Pearl City
08.2014 - 10.2015


  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Informed customers about daily and seasonal specials.

Guest Service Associate

Park Plaza Hotel
01.2012 - 05.2014


  • Assisting and creating a warm and welcoming environmental for our guests
  • Ensuring that guests are being seated and provided with menus promptly
  • Ensuring that all the guest requests and queries are responded promptly and effectively and an exceptional service is delivered to guests at all times
  • Familiarizing the menus and as much as information about the food and beverage, and answer any question that guests might have
  • Taking food and beverage orders and ensure that orders are communicated to the kitchen and bar accurately.

Education

High School - Liberal Arts And General Studies

Somerville School
Vasundhara Enclave,Delhi
03.2007 - 05.2009

B.Sc. - Hospitality and Hotel Administration

IHM, MEERUT (NCHMCT)
Meerut (Up)
08.2009 - 10.2012

Skills

Communicationundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

All of our miseries are nothing but attachment.
Osho

Timeline

Service Associate

Qatar Airways
06.2022 - 12.2022

Catering Assistant

Self Employed
05.2018 - 02.2020

Waiter Assistant

Royal Caribbean International
06.2016 - 02.2017

Waiter

Khiran Resort
08.2014 - 10.2015

Guest Service Associate

Park Plaza Hotel
01.2012 - 05.2014

B.Sc. - Hospitality and Hotel Administration

IHM, MEERUT (NCHMCT)
08.2009 - 10.2012

High School - Liberal Arts And General Studies

Somerville School
03.2007 - 05.2009

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ANKUR UPADHYAYHospitality Professional