Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
AssistantManager

Ankur Verma

New Delhi

Summary

GOAL ORIENTED TEAM MANAGER WITH12+ YEARS OF EXCLUSIVE EXPERIENCE INTO TEAM HANDLING, CYBER SECURITY, TECHNICAL SUPPORT, INTERNET SECURITY, CLIENT HANDLING, CUSTOMER RELATIONSHIP, DIALER TECHNOLOGY, CREDIT CARD COLLECTION WITH WELLVERSED UNDERSTANDING OF COMPLEX TECHNICAL PROCESS GENERATION AND MANAGEMENT TASKS. I AM ALWAYS PASSIONATE ABOUT COMBINING INNOVATION WITH CUSTOMER CENTRICITY. THROUGHOUT MY JOURNEY I HAVE CONSISTENTLY EXHIBITED OWNERSHIP BY TAKING RESPONSIBILITY FOR BOTH SUCCESSES & SETBACKS. MY SKILLS, QUALIFICATION, WORK ETHICS AND MY COMMITMENT ARE A GREAT MATCH FOR THE LEADERSHIP ROLE AND MY12 YEARS OF EXPERIENCE HAS GIVEN ME SOLID FOUNDATION THAT I BELIEVE WILL ADD VALUE TO ANY ORGANIZATION.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Manager

Genpact India Pvt Ltd
Delhi-NCR
01.2014 - Current
  • Working as TEAM lead for Santander U.K Bank where managing a team of15-20 professionals, providing mentorship, guidance, and technical expertise
  • Develop and implement cybersecurity strategies, policies, and procedures to safeguard organizational assets
  • Coordinate and conduct regular vulnerability assessments, penetration testing, and security audits
  • Conducted quarterly appraisals and performance reviews, highlighting training and development opportunities
  • Provides regular updates to managers and Stakeholders regarding project process, milestones and developments through reports and presentations, recovery plans, forecasting and capacity planning
  • Directs the validation and testing procedures by completing tasks including delegating tasks and monitoring processes
  • Manage incident response and investigation efforts, ensuring timely and effective resolution of security incidents

Team Lead

IBM
Delhi-NCR
01.2013 - 01.2014
  • Worked as Team Lead (Operations) in IBM Global Process Services for Intuit project
  • Built and maintained relationships with team, increasing motivation and team spirit
  • Conduct regular training sessions for team members to ensure up-to-date knowledge of cybersecurity best practices
  • Report regularly to executive leadership on the status of cybersecurity initiatives, risks, and incident response activities
  • Insured that teams carried out tasks in compliance with regulations

Subject Matter Expert

Teleperformance
Gurugram
01.2011 - 01.2013
  • Worked as Subject Matter Experts (SME) in Teleperformance for SanDisk project
  • Collaborate with cross-functional teams to integrate security measures into the development and deployment processes
  • Oversee the implementation and maintenance of security technologies and endpoint protection
  • Researched user behavior and led strategic product roadmap discussion across multi functional teams
  • Reviewed requirements, specifications and defined test conditions for new systems and upgrades
  • Recommended appropriate technical approach to clients based on business needs and budgets
  • Provided face to face support for directors and stakeholders with any questions relating to the product
  • Conducted assessments into business processes, software and technologies to determine inefficiencies requiring upgrades

Education

Bachelor of Technology - Information Technology

Rajasthan Technical University, Kota
Jodhpur, Rajasthan
01.2011

Skills

  • Cyber Security
  • Internet Security
  • Power BI
  • Ethical Hacking
  • Google Analytics
  • Six Sigma Yellow Belt
  • Generative AI
  • Dialer Technology
  • SQL
  • JIRA
  • Recruitment support
  • Stakeholder management
  • Employee scheduling
  • Employee engagement
  • Customer focus
  • Operational excellence
  • Performance appraisal

Certification

Ethical Hacking and Internet Security, Google Analytics, Six Sigma, SQL, Cyber Security, Generative AI, Chat GPT.

Accomplishments

  • Cost Saving Of £50M Through efficient management and teamwork, my team improved a system’s security, reduced incidents, or played a key role in a successful security audit for a new business during transition stage.
  • Exceeded throughput target by80% Cutting updating time & fixing key security issues by analysing and responding to detected intrusions and enhancing overall network security successfully. Managed workflow to continuously create content for remote learning.
  • Business Generation Discovered new clients, negotiated over £5 Million of partnership and product deals with key customers based on insights gathered.

Languages

Hindi
First Language
English
Proficient
C2

Timeline

Assistant Manager

Genpact India Pvt Ltd
01.2014 - Current

Team Lead

IBM
01.2013 - 01.2014

Subject Matter Expert

Teleperformance
01.2011 - 01.2013

Bachelor of Technology - Information Technology

Rajasthan Technical University, Kota
Ankur Verma