Ankurika Behera
Executive Assistant
Pune
Overview
12
12
years of professional experience
Work History
Executive Assistant
British Petroleum
Pune
09.2023 - Current
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and team performance.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Developed and maintained automated alert systems for important deadlines.
- Handled confidential and sensitive information with discretion and tact.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Handled incoming and outgoing mail, email and faxes.
- Wrote reports, executive summaries and newsletters.
- Worked with senior management to initiate new projects and assist in various processes.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Assistance
ZS Associates
01.2022 - 09.2023
- Organize and schedule appointments and meetings
- Assist in the preparation of regularly scheduled reports
- Order office supplies
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to company clients
- Research and creates presentations
- Generate reports
- Handle multiple projects
- Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities
- Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Contribute to team effort by accomplishing related results as needed
- Book conference calls, meeting room, food and snacks arrangement during meeting, etc
- Reply to email, telephone, or face to face inquiries
- Develop and update administrative systems to make them more efficient
- Resolve administrative problems
- Organizing Team building activities, team party and team outing.
Assistant Reservation Manager
CONRAD PUNE
01.2015 - 01.2018
- Managing the team of 5 team members
- Liaising with central reservations to communicate new rate plans and promotions
- Liaising with travel agents, the revenue manager and the room’s division manager
- Maintaining the in-house reservations systems
- Forecasting revenue stream.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Maintained awareness of types of rooms available in different resort locations.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Worked closely with front desk to achieve full occupancy of property.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone and emails.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize
- Evaluated employee performance and conveyed constructive feedback to improve
Reservation Agent
HILTON CHENNAI
01.2013 - 01.2015
- Processing reservation by mail, telephone and Fax
- Updating daily report like business on books, daily statistics report, travel agent availability report
- Tracking reservations quality report, late cancellation and no show reports
- Maintaining daily check list
- Checking selling status, best available rate and benefits of all packages
- Communicating reservation information like airport pickup and drop to concierge team, room preference to front office and housekeeping
- Handling daily reservation correspondence
- Open and close availability as and when required of hotel in all GDS channels, IDEAS channels and on hotel Websites
- Promotes goodwill by being courteous, friendly, empathy and helpful to customer and fellow mates.
Food and Beverage Attendants
HILTON CHENNAI
12.2011 - 02.2014
- Spearheading service operation of EST restaurant (24/7 deli café)
- Making sure the SOP and brand standard are followed
- Preparing progress, performance reports and ensuring timely submission to the department head
- Following up the hotel booking, reservation, payments and queries for ensuring smooth operation.
Education
12th std (CBSE) - undefined
Nirmala Convent Sr. Sec School
10th std (CBSE) - undefined
Nirmala Convent Sr Sec School
B.COM - undefined
ICON commerce college, Guwahati (Assam)
BTECH (HNC) in aviation hospitality and travel management - undefined
Frankfinn Institute of Airhostess Training
Skills
Scheduling
undefinedProficiency Languages
- English, Excellent, Excellent, Excellent
- Hindi, Excellent, Excellent, Excellent
Present Place
Pune
Personal Information
- Medium Of Schooling: English
- Age: 33 yrs
- Place of Birth: Odisha
- Date of Birth: 04/19/91
- Gender: Female
Disclaimer
The above information given by me is true and correct with the best of my knowledge.
Timeline
Executive Assistant
British Petroleum
09.2023 - Current
Administrative Assistance
ZS Associates
01.2022 - 09.2023
Assistant Reservation Manager
CONRAD PUNE
01.2015 - 01.2018
Reservation Agent
HILTON CHENNAI
01.2013 - 01.2015
Food and Beverage Attendants
HILTON CHENNAI
12.2011 - 02.2014
12th std (CBSE) - undefined
Nirmala Convent Sr. Sec School
10th std (CBSE) - undefined
Nirmala Convent Sr Sec School
B.COM - undefined
ICON commerce college, Guwahati (Assam)
BTECH (HNC) in aviation hospitality and travel management - undefined
Frankfinn Institute of Airhostess Training
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