Summary
Education
Timeline
Overview
Certification
Skills
Work History
Accomplishments
Work Availability
Affiliations
Work Preference
Software
Languages
Interests
Skills
Ankur Sharma

Ankur Sharma

Gurgaon
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen

Summary

Results-driven IT Project Manager with 9 years of experience leading cross-functional teams to deliver complex technology solutions. Proven expertise in Agile and Waterfall methodologies, cloud migrations, and digital transformation initiatives. Adept at stakeholder engagement, risk management, and aligning IT projects with business objectives to drive organizational growth.

Education

Post-Graduate Certificate in Cloud Computing - Cloud Computing

California Institute of Technology, Pasadena, California (Online)
10.2021

Post-Graduate Certificate in Software Development - Blockchain

International Institute of Information Technology, Bangalore
09.2021

Bachelor in Computer Application (BCA) - Computer And Information Systems Security

ICFAI University , Sikkim, Sikkim
04.2016

Timeline

IT PROJECT MANAGER - Qryde by HBSS
06.2023 - Current
PROJECT MANAGER (REMOTE) - Dynamsoft Corporation
11.2021 - 06.2023
Technical Support Specialist - Accenture
02.2021 - 11.2021
SENIOR ACCOUNT MANAGER (RESIDENT EXPERT) - Midland Credit Management, Encore Capital Group
06.2018 - 12.2020
SENIOR ESCALATION SUPERVISOR - Concentrix Daksh Services
06.2016 - 01.2018
California Institute of Technology - Post-Graduate Certificate in Cloud Computing , Cloud Computing
International Institute of Information Technology - Post-Graduate Certificate in Software Development, Blockchain
ICFAI University , Sikkim - Bachelor in Computer Application (BCA), Computer And Information Systems Security

Overview

9
9
years of professional experience
5
5
Certificate

Certification

  • PMP - Project Management Professional
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • ITIL Foundation – AXELOS

Skills

  • Business Process Transformation
  • Stakeholder Management
  • Software Lifecycle Management ( SDLC )
  • DevOps Principles
  • Project Scheduling
  • Scrum & Kanban frameworks
  • Risk management
  • Project Scoping
  • Project Delivery
  • Budgeting & Vendor Management
  • Resource Allocation & Management

Work History

IT PROJECT MANAGER

Qryde by HBSS
06.2023 - Current
  • Handling Project's right from the RFP to Deployment and then handing over to tech support.
  • Working with Various teams alongside - QA, BA, Transport Planners, Infrastructure team, Development team
  • Cloud-based solution for paratransit scheduling, dispatching, billing, reporting
  • Conducting Kick Off, Business Process Review Meeting, Stakeholder meeting
  • Involved in API Integration - MTM , Modiv Care, Uber,Lyft
  • Drive product road-map based on customer needs
  • Responsible for nurturing the customer once they have bought the product. This includes ensuring that customers have sufficient knowledge/training to use the product, helping to ensure 'go live' events are successful, helping realize optimal performance and growth while using the product, etc.
  • Facilitate the grooming sessions with the product owner, to build a product backlog
  • Evaluate and suggest pricing models for the portfolio of products.
  • Facilitate Daily Scrum, sprint planning, sprint demo, and retro meetings
  • Track and remove internal and external impediments from the team
  • Led the Documentation team to design an Application manual for seamless user experience.
  • Organized the training Onsite and Virtual with proper Plan of implementation before GoLive
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Developed project plans identifying key issues, approaches and performance metrics.

PROJECT MANAGER (REMOTE)

Dynamsoft Corporation
11.2021 - 06.2023
  • Implemented Work Management software to plan projects and communicate daily tasks to 20+ employees
  • Handling India, North America, and UAE Projects
  • Build and expand existing relationships through contract renewals and expanding use of products with client environments
  • Involved as the technical SPOC (single point of contact) from first contact until the deal is signed.
  • Managed Java-based SDK integration (Barcode, MRZ Reader) into client systems, conducting rigorous unit testing and troubleshooting for performance optimization.
  • Drive product road-map based on customer needs
  • Responsible for nurturing the customer once they have bought the product. This includes ensuring that customers have sufficient knowledge/training to use the product, helping to ensure 'go live' events are successful, helping realize optimal performance and growth while using the product, etc.
  • Facilitate the grooming sessions with the product owner, to build a product backlog
  • Evaluate and suggest pricing models for the portfolio of products.
  • Collaborated closely with Java development teams in Agile environments to ensure timely project deliveries.
  • Facilitate Daily Scrum, sprint planning, sprint demo, and retro meetings
  • Track and remove internal and external impediments from the team

Technical Support Specialist

Accenture
02.2021 - 11.2021
  • Monitoring and reporting bugs for more than 30 clients on a daily basis for Google products and services
  • Aided customers in identifying issues and explained solutions to restore service and functionality
  • Handle team's Performance.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'
  • Work with Customers to have a smooth journey with the product.
  • Work closely with different departments to get the resolution for the issue reported.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

SENIOR ACCOUNT MANAGER (RESIDENT EXPERT)

Midland Credit Management, Encore Capital Group
06.2018 - 12.2020
  • Planed for securing high-value accounts for more than USD 10,000 through a consultative approach.
  • Achieved 289 Percent of the target sales by serving maximum clients with 100 Percent satisfaction
  • Honored by the leader-board as the rank 1 holder in the entire portfolio for the year 2019-2020.
  • Improved account management by predicting potential competitive threats.
  • Outlining proactive solutions.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

SENIOR ESCALATION SUPERVISOR

Concentrix Daksh Services
06.2016 - 01.2018
  • Helped BD's to resolve issues related to payments and refund of high-value bookings above INR 50,000) targeting the U.S. market.
  • Conducted training for more than 34 employees, and have been responsible for 34 team members' performance.
  • Managed B2B Clients
  • Managed B2B Worked with Affiliates for smooth flow of the business.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Created customer support strategy to increase customer retention

Accomplishments

  • Supervised team of 42 staff members.
  • Documented and resolved Jira Issues of Deployed Client which led to 1 - 2% unresolved tickets.
  • Increased company revenue by $600 Quarterly by negotiating and implementing the Agile way of Delivering the Milestone and get invoiced after completing each milestone.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Affiliations

  • I’m affiliated with ICFAI University
  • I’m affiliated with IIIT Banglore University
  • I’m affiliated with Scrum Alliance
  • I’m affiliated with PMI

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteHybridRemote

Important To Me

Career advancementCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsWork-life balanceFlexible work hours

Software

Microsoft Project – Classic tool for creating Gantt charts, schedules, and timelines

Asana / Trello / Mondaycom / ClickUp – Popular for task tracking and team collaboration

Jira – Widely used in Agile and software development projects

Smartsheet – Excel-like interface with powerful project tracking capabilities

Wrike – For workflow automation and real-time collaboration

Google Workspace (Docs, Sheets, Slides) – Cloud-based alternatives for real-time collaboration

Microsoft Office - Excel , Word , PowerPoint

Scheduling & Time Management - Microsoft Outlook / Google Calendar ,Calendly / Doodle

Communication & Collaboration - Slack / Microsoft Teams , Zoom / Google Meet

File Sharing & Cloud Storage -Dropbox / Google Drive / OneDrive , SharePoint

Data Visualization & Reporting - Power BI / Tableau , Excel (Advanced)

GitHub, Notion

ERP systems (SAP, Oracle)

Confluence

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)

Interests

"I’m interested in traveling, reading, and photography"

"I have an interest in technology and learning new languages"

"My interests include music, sports, and cooking"

"Taking my Dog - Bella to new places travel too"

Skills

  • AI Literacy
  • Emotional Intelligence (EQ)
  • Hybrid Methodologies
  • Data-Driven Decision Making
  • Cloud and Cybersecurity Knowledge
  • Strategic Alignment

Similar Profiles

CREATE PROFILE
Ankur Sharma