Ankush Agarwal
Ghaziabad
Summary
Skilled technical lead successful at marrying technology and business needs in order to meet changing demands and solve diverse problems. Prepared to leverage several years of experience to take on new role with long-term potential and room for professional growth.
Overview
12
12
years of professional experience
Work History
Technical Lead
Tata Consultancy Services
Noida
05.2019 - Current
- Resolved conflicts between components within the same package while ensuring that any changes did not affect other parts of the system.
- Developed and maintained packaging standards for software applications, including application sequencing and custom actions.
- Researched, tested and implemented third-party software patches to ensure the security of applications across all systems.
- Monitored user feedback from deployed applications to identify potential areas for improvement in future releases.
- Generated reports on performance metrics associated with each package deployment in order to improve quality control measures.
- Maintained a library of standardized package configurations for use in deploying new releases or updating existing packages.
- Deployed, configured, and tested multiple versions of Microsoft Office products via SCCM distribution points and Intune.
- Provided technical support to end users regarding installation or usage of packaged software applications.
- Assisted with troubleshooting of application deployment issues, such as compatibility issues between different versions of Windows OS.
- Documented procedures used during the process of creating installers, such as repackaging techniques or scripting methods.
- Developed scripts using PowerShell for automation purposes related to application packaging processes.
- Configured App-V virtualization technology for delivery of large-scale multi-tiered web based applications.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
- Integrated object-oriented design and development techniques into projects to support usability goals.
- Utilized established design patterns to expedite novel software creation and support consistent performance results.
- Created detailed plans for each deployment cycle, outlining tasks and timelines for completion.
- Provided technical guidance and support to team members throughout the deployment process.
- Configured environments used for testing new deployments prior to pushing them into production.
- Performed root cause analysis when issues occurred during or after deployments were complete.
- Ensured application deployments were completed in a timely manner, meeting all deadlines.
- Collaborated with project managers to set expectations around timelines and deliverables.
- Recruited, trained and supervised IT department staff.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Controlled operational IT budget and expenditures within department parameters.
- Created centralized management capability by integrating warehouse management software applications.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Procured IT resources for strategic and operational computing requirements.
- Assessed data processing proposals and requirements to determine project feasibility.
- Led user acceptance testing activities prior to deployment into production environment.
- Ensured compliance with established processes, procedures, policies, guidelines, and standards.
- Developed and maintained technical documentation for software systems.
- Implemented continuous integration, continuous delivery pipelines for automated deployments.
- Collaborated with other departments to understand their staffing needs and develop appropriate recruitment plans.
Desktop Support Engineer
Ienergizer
Noida
02.2017 - 02.2019
- Provided training to end-users on basic usage of computer applications.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Collaborated with vendors on product testing and implementation plans prior to deployment in production environment.
- Maintained a high degree of customer satisfaction through excellent communication skills.
- Tested deployed systems to ensure that they meet customer specifications and SLAs.
- Managed software distribution policies within SCCM environment to ensure compliance with corporate standards.
- Configured user device affinity in order to manage user settings across multiple devices.
- Conducted regular patching and software updates on servers and workstations using SCCM.
- Deployed Windows operating system images using SCCM OS Deployment feature.
Technical Consultant
Wipro BPS
New Delhi
09.2016 - 01.2017
- Managed software distribution policies within SCCM environment to ensure compliance with corporate standards.
- Configured user device affinity in order to manage user settings across multiple devices.
- Implemented security patches via SCCM Software Updates feature for various versions of Windows OS.
- Conducted regular patching and software updates on servers and workstations using SCCM.
- Deployed Windows operating system images using SCCM OS Deployment feature.
Project Analyst
HCL
Noida
06.2012 - 08.2016
- Worked closely with managers and other staff members to ensure that projects are completed according to expectations.
- Evaluated performance metrics to identify areas needing improvement within a project.
- Assisted in resolving conflicts between departments and personnel involved in the project.
- Conducted quality assurance checks on software applications being used by teams working on projects.
- Managed multiple projects simultaneously while adhering to established deadlines.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
ABES Engineering College
Ghaziabad06-2012
Skills
- Technology resource integration
- Functional requirements expertise
- Project Leadership
- Agile Methodology
- Team Leadership
- Budget Administration
- Data Acquisition
- Microsoft PowerShell, PSADT
- Active Directory
- Microsoft Graph
- Microsoft Azure
- Microsoft Intune
- Admin Studio, Install Shield
Affiliations
- Develop, Deploy and Manage mobile apps and policies with Azure including MAM and MAM/WE.
- Configure Auto-pilot, Task Sequence, deploy, configure build OS.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Received TCS Gems, Accolades, Appreciations from various Projects and teams for work done with regards to Auto-pilot, deployment and packaging cloud and windows apps.
- Received various appreciations gift cards/vouchers for work done in team regarding developing scripts for managing Office app deployments and saving storage space and providing innovative solutions.
References
References available upon request.
Timeline
Technical Lead
Tata Consultancy Services
05.2019 - Current
Desktop Support Engineer
Ienergizer
02.2017 - 02.2019
Technical Consultant
Wipro BPS
09.2016 - 01.2017
Project Analyst
HCL
06.2012 - 08.2016
Bachelor of Science - Electrical, Electronics And Communications Engineering
ABES Engineering College
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