Ankush Ajapunje
Gurgaon
Summary
Accomplished Senior Program Manager with over 8 years of experience orchestrating large-scale, cross-functional programs, driving revenue growth, and achieving operational excellence across dynamic sectors including EdTech, FMCG, eCommerce, and SaaS.
Overview
8
8
years of professional experience
Work History
Senior Program Manager
Uolo Ed-Tech Pvt. Ltd.
Gurgaon
10.2022 - Current
- Overseeing nationwide revenue generation from a 127-member pan-India sales force.
- Scaled revenue from ₹0 to ₹10 Cr in Year 1, ₹10 Cr to ₹33 Cr in Year 2, and ₹33 Cr to ₹55 Cr in Year 3 by driving end-to-end program execution and strategic alignment.
- Lead cross-functional collaboration across Business Ops, Product, Finance, Learning, and Sales to streamline initiatives and drive outcomes.
- Oversee the full program lifecycle—from sales enablement and onboarding to product dispatch and logistics—in partnership with warehouse and operations teams.
- Launch and manage projects to close process gaps, improve cross-team workflows, and enhance execution efficiency.
- Gather field feedback, and channel it to the Product and Learning teams to drive user-centric development for K–12 programs.
- Ensure continuous communication with key stakeholders, provide strategic updates, and influence decision-making at leadership levels.
- Provide internal teams with insights and guidance to align execution with business priorities and market demands.
- Spearhead workflow and process redesign initiatives that reduce redundancy, and accelerate service delivery.
- Partner with Sales to support new opportunities with ops and product readiness, boosting win rate and client satisfaction.
- Identify delivery risks early, and implement mitigation plans to ensure timelines, scope, and budgets are maintained.
- Build and maintain executive dashboards and reports for real-time visibility and strategic decision-making.
- Collaborate with Finance on budgeting, invoicing, and dispute resolution to maintain operational efficiency.
Sr. Procurement Lead
Dunzo Digital Pvt. Ltd.
Mumbai
07.2020 - 10.2022
- Launched 27 dark stores across Mumbai within three months.
- Developed go-to-market plan to facilitate successful store launches.
- Supervised procurement of both perishable and non-perishable goods for DSD and warehouse.
- Negotiated margins with brands, including PepsiCo Foods, P&G, Bisleri, and ITC Foods.
- Enhanced fill rates from brands through strategic partnerships.
- Identified supply chain problems and implemented structural solutions.
- Managed assortment of over 1,800 SKUs to ensure product variety.
- Achieved 100% availability for all SKUs across stores.
Merchant Lead
Dunzo Digital Pvt. Ltd.
Mumbai
06.2021 - 12.2021
- Directed Account Management and Sales Team to achieve targeted objectives.
- Oversaw Mumbai City Marketplace operations, ensuring optimal performance.
- Maintained customer metrics: out of stock under 1%, item defect under 2%, modification under 2%.
- Enhanced average order value and average basket size through strategic initiatives.
- Boosted Perfect Order Percentage by implementing rigorous quality controls.
- Upsold merchants to increase city's net take rate effectively.
- Elevated monthly revenue from 1.4 crore to 2.2 crore within six months.
Key Account Manager
Dunzo Digital Pvt. Ltd.
Delhi
07.2020 - 05.2021
- Cultivated trust relationships with major clients to prevent attrition to competitors.
- Conducted analysis and reporting on performance of customer acquisition and retention activities.
Account Manager
Times Internet Ltd
Pune
03.2019 - 06.2020
- Managed portfolio of 1 Cr, ensuring client satisfaction and retention across 150 clients PAN India.
- Facilitated team process setup to enhance operational efficiency.
- Guided clients in independent usage of SAAS products through personalized support.
- Negotiated effectively for upselling and cross-selling opportunities.
- Identified potential churn accounts and implemented retention strategies.
Account Manager
Relfor Labs Pvt Ltd
Pune
09.2017 - 12.2018
- Launched operations in three cities: Pune, Bangalore, and Hyderabad.
- Managed comprehensive client relationships, encompassing pitching, negotiation, contracting, and invoicing.
- Conducted promotional events and marketing activities to increase brand visibility.
Education
B.Tech -
Vishwakarma Institute of Technology
Pune01.2017
Skills
- Account and program management
- Team leadership
- GTM strategy
- Customer retention strategies
- Growth and revenue optimization
- Sales enablement and support
- Cross-functional collaboration
- Strategic planning and execution
- Relationship management
- Program Lifecycle Management
- Revenue Growth
- Client Retention
- Operational Efficiency
Languages
- English
- Hindi
- Marathi
Timeline
Senior Program Manager
Uolo Ed-Tech Pvt. Ltd.
10.2022 - Current
Merchant Lead
Dunzo Digital Pvt. Ltd.
06.2021 - 12.2021
Sr. Procurement Lead
Dunzo Digital Pvt. Ltd.
07.2020 - 10.2022
Key Account Manager
Dunzo Digital Pvt. Ltd.
07.2020 - 05.2021
Account Manager
Times Internet Ltd
03.2019 - 06.2020
Account Manager
Relfor Labs Pvt Ltd
09.2017 - 12.2018
B.Tech -
Vishwakarma Institute of Technology
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