Ankush Bajad
Functional Consultant
Pune
Summary
Dedicated and experienced CRM Functional Consultant with 6 years of expertise in implementing, customizing, and optimizing CRM solutions for diverse clients. Proven track record of delivering high-quality consulting services and driving business growth through effective CRM strategies.
Overview
7
7
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Implementation Consultant
Focus Softnet LLC
Abu Dhabi
11.2021 - 12.2023
- Mainly worked on gathering and document client requirements, understanding business processes, and translating them into technical specifications. Also perform data migration, design & implementation for same
- Worked in ERP & CRM systems such as Focus9, Centra CRM covering modules like Sales & Marketing Service, REMS, CAFM, Project Management, Finance & Inventory.
- Coordinate with internal teams and external stakeholders to ensure project objectives are met within specified budget and timeline
- Responsible for strong understanding of business processes and workflows, with ability to analyze and optimize them using CRM systems
- Collaborated with sales, marketing, and customer service teams to align CRM strategies with overall business objectives and drive customer engagement and retention
- Based on client's requirements, worked on designing customized solution that fits needs of client
- Worked on SQL Server for Database Operations
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients
- Contributed to sales efforts by participating in pre-sales meetings and presenting compelling demonstrations of consulting capabilities
- Streamlined project processes for enhanced efficiency and timely completion of implementation projects
- Optimized client''s workflows, analyzing existing processes and recommending improvements during system integration
- Delivered successful implementations for multiple industries, leveraging deep understanding of diverse business requirements and technical specifications
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems
Application Support Engineer
Inoxpa India Pvt. Ltd.
Pune
11.2020 - 11.2021
- Worked on Microsoft Dynamics CRM, Microsoft Dynamics AX software
- Configured Microsoft Dynamics CRM system settings, security roles, business units, and customizations according to client requirements.
- Customized Microsoft Dynamics CRM forms, views, dashboards, and reports to enhance user experience and support business processes.
- Provide end-user training and support to ensure effective adoption of Microsoft Dynamics CRM, including creating training materials and conducting workshops.
- Collaborated with cross-functional teams to identify areas for improvement and implement solutions
- Assisted with integration of third-party applications into existing systems, enhancing overall functionality
- Worked closely with developers to provide feedback on application designs based on user requirements
- Provided training sessions for end-users as needed, improving their understanding and proficiency in using applications effectively
- Installed, configured and maintained computer systems and network connections
- Configured and tested new software and hardware
- Diagnosed and troubleshot hardware, software and network issues
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Maintained servers and systems to keep networks fully operational during peak periods
- Installed and configured operating systems and applications
- Developed and implemented preventive maintenance procedures
- Created user accounts and assigned permissions
- Configured hardware, devices, and software to set up work stations for employees
Sr. Engineer-IT
Benelli India Pvt.Ltd
Hyderabad
07.2018 - 08.2020
- Collaborated with cross-functional teams to plan, execute, and monitor implementation of ERP & CRM system. This involves understanding business requirements, mapping processes, configuring system, and coordinating data migration.
- Oversee ongoing maintenance and administration of ERP & CRM system. This includes managing user access, troubleshooting issues, applying system updates and patches, and ensuring data integrity and security. Explain Production, Stores, Dispatch,Sales,Marketing & Service requirement to ERP & CRM team for module implementation.
- Continuously assess and improve ERP & CRM system processes to optimize efficiency, streamline workflows, and enhance user experience. Identify gaps or bottlenecks in existing processes and propose and implement solutions.
- Generated, analyzed and developed reports from ERP & CRM system to provide insights into business performance, identify trends, and support decision-making processes.
- Coordinated implementation of dealer management system across organization. This involves working with different stakeholders, such as dealership staff, IT teams, and software vendors, to ensure smooth and successful implementation process.
- Provided training and support to dealership staff on how to effectively use DMS. This may involve conducting training sessions, creating user documentation and guides, and addressing user inquiries and issues.
- Responsible for managing organization's network infrastructure, including configuring network devices such as routers, switches, and firewalls, monitoring network performance, and troubleshooting network issues.
- Created user accounts and assigned permissions
- Improved system stability by implementing proactive IT maintenance and monitoring procedures
- Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction
- Reduced server downtime by performing regular hardware upgrades and software patches
Engineer-IT
DSK Motowheels Pvt. Ltd.
Pune
11.2016 - 05.2018
- Provided ongoing support to end-users, troubleshooting and resolving SAP-related issues in a timely manner.
- Collaborate with SAP consultants and vendors to implement system upgrades, patches, and enhancements.
- Responsible for designs and implements network solutions, including LANs, WANs, VPNs, and wireless networks. I was responsible for selecting and configuring network hardware and software and ensuring that the network meets the organization's requirements.
- Responsible for designing and implementing network security solutions to protect an organization's network from unauthorized access, attacks, and data breaches. I worked closely with other IT teams to ensure that the network is secure and compliant with industry standards.
- Optimized system efficiency through regular maintenance and troubleshooting of computer hardware components
- Increased overall system stability by performing regular firmware updates on networking devices as needed
- Participated in vendor negotiations to secure favorable pricing on high-quality computer hardware products for company use or resale purposes
- Collaborated with IT teams to design and implement network infrastructure for optimal connectivity and security
- Reduced downtime by efficiently diagnosing and resolving hardware failures in a timely manner
- Improved end-user experience through the installation and configuration of networking devices such as routers, switches, and access points
- Developed detailed documentation outlining procedures for setting up, configuring, and maintaining various types of computer hardware used throughout the organization
- Investigated and corrected problems with printers, copiers and other peripheral devices
Education
B.E Computer Engineering -
PICT, Pune University
Pune, India 07.2012 - 2015.05
Skills
Technical Support
undefinedCertification
Certified Salesforce Administrator, 06/2023
Timeline
Implementation Consultant
Focus Softnet LLC
11.2021 - 12.2023
Application Support Engineer
Inoxpa India Pvt. Ltd.
11.2020 - 11.2021
Sr. Engineer-IT
Benelli India Pvt.Ltd
07.2018 - 08.2020
Engineer-IT
DSK Motowheels Pvt. Ltd.
11.2016 - 05.2018
B.E Computer Engineering -
PICT, Pune University
07.2012 - 2015.05
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