Ankush Bajad
Functional Consultant
Pune
Summary
Dedicated and experienced CRM Functional Consultant with 6 years of expertise in implementing, customizing, and optimizing CRM solutions for diverse clients. Proven track record of delivering high-quality consulting services and driving business growth through effective CRM strategies.
Overview
7
7
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Implementation Consultant
Focus Softnet LLC
Abu Dhabi
11.2021 - 12.2023
- Mainly worked on gathering and document client requirements, understanding business processes, and translating them into technical specifications. Also perform data migration, design & implementation for same
- Worked in ERP & CRM systems such as Focus9, Centra CRM covering modules like Sales & Marketing Service, REMS, CAFM, Project Management, Finance & Inventory.
- Coordinate with internal teams and external stakeholders to ensure project objectives are met within specified budget and timeline
- Responsible for strong understanding of business processes and workflows, with ability to analyze and optimize them using CRM systems
- Collaborated with sales, marketing, and customer service teams to align CRM strategies with overall business objectives and drive customer engagement and retention
- Based on client's requirements, worked on designing customized solution that fits needs of client
- Worked on SQL Server for Database Operations
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients
- Contributed to sales efforts by participating in pre-sales meetings and presenting compelling demonstrations of consulting capabilities
- Streamlined project processes for enhanced efficiency and timely completion of implementation projects
- Optimized client''s workflows, analyzing existing processes and recommending improvements during system integration
- Delivered successful implementations for multiple industries, leveraging deep understanding of diverse business requirements and technical specifications
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems
Application Support Engineer
Inoxpa India Pvt. Ltd.
Pune
11.2020 - 11.2021
- Worked on Microsoft Dynamics CRM, Microsoft Dynamics AX software
- Configured Microsoft Dynamics CRM system settings, security roles, business units, and customizations according to client requirements.
- Customized Microsoft Dynamics CRM forms, views, dashboards, and reports to enhance user experience and support business processes.
- Provide end-user training and support to ensure effective adoption of Microsoft Dynamics CRM, including creating training materials and conducting workshops.
- Collaborated with cross-functional teams to identify areas for improvement and implement solutions
- Assisted with integration of third-party applications into existing systems, enhancing overall functionality
- Worked closely with developers to provide feedback on application designs based on user requirements
- Provided training sessions for end-users as needed, improving their understanding and proficiency in using applications effectively
- Installed, configured and maintained computer systems and network connections
- Configured and tested new software and hardware
- Diagnosed and troubleshot hardware, software and network issues
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Maintained servers and systems to keep networks fully operational during peak periods
- Installed and configured operating systems and applications
- Developed and implemented preventive maintenance procedures
- Created user accounts and assigned permissions
- Configured hardware, devices, and software to set up work stations for employees
Sr. Engineer-IT
Benelli India Pvt.Ltd
Hyderabad
07.2018 - 08.2020
- Collaborated with cross-functional teams to plan, execute, and monitor implementation of ERP & CRM system. This involves understanding business requirements, mapping processes, configuring system, and coordinating data migration.
- Oversee ongoing maintenance and administration of ERP & CRM system. This includes managing user access, troubleshooting issues, applying system updates and patches, and ensuring data integrity and security. Explain Production, Stores, Dispatch,Sales,Marketing & Service requirement to ERP & CRM team for module implementation.
- Continuously assess and improve ERP & CRM system processes to optimize efficiency, streamline workflows, and enhance user experience. Identify gaps or bottlenecks in existing processes and propose and implement solutions.
- Generated, analyzed and developed reports from ERP & CRM system to provide insights into business performance, identify trends, and support decision-making processes.
- Coordinated implementation of dealer management system across organization. This involves working with different stakeholders, such as dealership staff, IT teams, and software vendors, to ensure smooth and successful implementation process.
- Provided training and support to dealership staff on how to effectively use DMS. This may involve conducting training sessions, creating user documentation and guides, and addressing user inquiries and issues.
- Responsible for managing organization's network infrastructure, including configuring network devices such as routers, switches, and firewalls, monitoring network performance, and troubleshooting network issues.
- Created user accounts and assigned permissions
- Improved system stability by implementing proactive IT maintenance and monitoring procedures
- Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction
- Reduced server downtime by performing regular hardware upgrades and software patches
Engineer-IT
DSK Motowheels Pvt. Ltd.
Pune
11.2016 - 05.2018
- Provided ongoing support to end-users, troubleshooting and resolving SAP-related issues in a timely manner.
- Collaborate with SAP consultants and vendors to implement system upgrades, patches, and enhancements.
- Responsible for designs and implements network solutions, including LANs, WANs, VPNs, and wireless networks. I was responsible for selecting and configuring network hardware and software and ensuring that the network meets the organization's requirements.
- Responsible for designing and implementing network security solutions to protect an organization's network from unauthorized access, attacks, and data breaches. I worked closely with other IT teams to ensure that the network is secure and compliant with industry standards.
- Optimized system efficiency through regular maintenance and troubleshooting of computer hardware components
- Increased overall system stability by performing regular firmware updates on networking devices as needed
- Participated in vendor negotiations to secure favorable pricing on high-quality computer hardware products for company use or resale purposes
- Collaborated with IT teams to design and implement network infrastructure for optimal connectivity and security
- Reduced downtime by efficiently diagnosing and resolving hardware failures in a timely manner
- Improved end-user experience through the installation and configuration of networking devices such as routers, switches, and access points
- Developed detailed documentation outlining procedures for setting up, configuring, and maintaining various types of computer hardware used throughout the organization
- Investigated and corrected problems with printers, copiers and other peripheral devices
Education
B.E Computer Engineering -
PICT, Pune University
Pune, India 07.2012 - 05.2015
Skills
Technical Support
Microsoft Dynamics
Workflows Reports
SQL Server
Dashboard
Gap Analysis
Technical Support
Data Migration
Business Analysis
Requirements Gathering
ERP Implementation
CRM Implementation
User Documentation Development
Client training
Certification
Certified Salesforce Administrator, 06/2023
Timeline
Implementation Consultant
Focus Softnet LLC
11.2021 - 12.2023
Application Support Engineer
Inoxpa India Pvt. Ltd.
11.2020 - 11.2021
Sr. Engineer-IT
Benelli India Pvt.Ltd
07.2018 - 08.2020
Engineer-IT
DSK Motowheels Pvt. Ltd.
11.2016 - 05.2018
B.E Computer Engineering -
PICT, Pune University
07.2012 - 05.2015