Hi, I’m
Ankush Bhashkar Deulkar
Deputy Manager 2
Karjat
Work Preference
Summary
Experienced in branch Banking operations, customer service, and cash handling.
Overview
2
years of professional experience
Work History
ICICI Bank Limited
Deputy Manager Band 2
06.2023 - Current
Job overview
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Manipal University of bfsi
Post Graduate Diploma from Banking And Finance
02.2024
University Overview
GPA: A
Mahatma Gandhi College
B.Sc from Computer Science
07.2018
University Overview
GPA: B
Skills
Experienced Banking Professional With More Than 23 Years Of Experience At ICICI Bank Where I Used Technical And Interpersonal Skills to Maintain a Maximum Customer Satisfaction
Handle Cheque Clearing And Gold Loan Operations In Branch
Handling Banking Operations Related To Determining Financial Objective, Policies And Procedures
Accurately And Efficiently Process Various Cash Transactions And Service Requests In A Day
Ensure Compliance With Operational Risk, Security And Policies
Maintain A Confidentiality Of Clients And Their Accounts At All Time
Develope A Strong Relationship With Existing And New Customers And Pitch Them Banking Products And Do Cross Selling To Them
15 Year Of Cash Handling Experience
Timeline
Deputy Manager Band 2
ICICI Bank Limited
06.2023 - Current
Manipal University of bfsi
Post Graduate Diploma from Banking And Finance
Mahatma Gandhi College
B.Sc from Computer Science