Ankush Bhattacharya
Durg
Summary
Dynamic professional with a strong background in facilitating cross-cultural communication and stakeholder collaboration. Proven ability to manage complex projects and drive successful outcomes across international markets, contributing to enhanced service delivery and client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Product Analyst
Fendahl CTRM International
Nagpur, India
06.2021 - 07.2025
- Facilitated project requirement gathering and documented functional specifications to ensure clarity and alignment with stakeholder expectations.
- Facilitated collaboration among teams to drive deeper understanding of client needs.
- Delivered successful project outcomes as the first point of contact.
Achieved effective management of post-implementation projects for Hotei (Singapore), Partners Network (Netherlands), and Eminent (Dubai).
Drove stakeholder engagement to ensure project success. - Utilised fusion software to develop and enhance innovative solutions.
- Managed complaints with calm, clear communication and problem-solving.
Sales Associate
Convergys
Bangalore
09.2015 - 05.2016
- Utilise advanced telecommunication systems to assist customers with account management and service inquiries efficiently for AT&T.
Process Executive
Infosys
Bangalore
12.2014 - 09.2015
- Managed customer interactions through telephone communications for British Telecom, ensuring effective service delivery.
Education
Master of Business Administration - Oil and Gas Management
University of Petroleum and Energy Studies
Dehradun, UT01-2021
Bachelor of Engineering - Mechanical
East West Institute of Technology
Bengaluru, KA01-2013
Skills
- Project management
- Data analysis
- Client relationship management
- Requirement gathering
- Fusion software
- Problem solving
- Service delivery
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2
Certification
- Certified Scrum Product Owner (CSPO) from Scrum Alliance.
- Certified CGD Operations and safety Maintenance with Distinction from EnerGlobe Academy.
- SAP certified in MM, IS Midstream and Downstream from Brillica Services.
- Certified in Risk and Portfolio Management, Coursera.
- MCX (Multi Commodity Exchange)Certified Commodity Professional
Hobbies and interests
- Art and Sketch
Accomplishments
- Received Spot award in my last organisation (Fendahl) for effectively handling multiple projects and timely delivering solutions.
- Received as the best trainee award in both of the previous orgaisations (Convergys) and (Infosys).
Timeline
Senior Product Analyst
Fendahl CTRM International
06.2021 - 07.2025
Sales Associate
Convergys
09.2015 - 05.2016
Process Executive
Infosys
12.2014 - 09.2015
Master of Business Administration - Oil and Gas Management
University of Petroleum and Energy Studies
Bachelor of Engineering - Mechanical
East West Institute of Technology