Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies and interests
Accomplishments
Timeline
Generic
Ankush Bhattacharya

Ankush Bhattacharya

Durg

Summary

Dynamic professional with a strong background in facilitating cross-cultural communication and stakeholder collaboration. Proven ability to manage complex projects and drive successful outcomes across international markets, contributing to enhanced service delivery and client satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Product Analyst

Fendahl CTRM International
Nagpur, India
06.2021 - 07.2025
  • Facilitated project requirement gathering and documented functional specifications to ensure clarity and alignment with stakeholder expectations.
  • Facilitated collaboration among teams to drive deeper understanding of client needs.
  • Delivered successful project outcomes as the first point of contact.
    Achieved effective management of post-implementation projects for Hotei (Singapore), Partners Network (Netherlands), and Eminent (Dubai).
    Drove stakeholder engagement to ensure project success.
  • Utilised fusion software to develop and enhance innovative solutions.
  • Managed complaints with calm, clear communication and problem-solving.

Sales Associate

Convergys
Bangalore
09.2015 - 05.2016
  • Utilise advanced telecommunication systems to assist customers with account management and service inquiries efficiently for AT&T.

Process Executive

Infosys
Bangalore
12.2014 - 09.2015
  • Managed customer interactions through telephone communications for British Telecom, ensuring effective service delivery.

Education

Master of Business Administration - Oil and Gas Management

University of Petroleum and Energy Studies
Dehradun, UT
01-2021

Bachelor of Engineering - Mechanical

East West Institute of Technology
Bengaluru, KA
01-2013

Skills

  • Project management
  • Data analysis
  • Client relationship management
  • Requirement gathering
  • Fusion software
  • Problem solving
  • Service delivery

Languages

English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2

Certification

  • Certified Scrum Product Owner (CSPO) from Scrum Alliance.
  • Certified CGD Operations and safety Maintenance with Distinction from EnerGlobe Academy.
  • SAP certified in MM, IS Midstream and Downstream from Brillica Services.
  • Certified in Risk and Portfolio Management, Coursera.
  • MCX (Multi Commodity Exchange)Certified Commodity Professional

Hobbies and interests

  • Art and Sketch

Accomplishments

  • Received Spot award in my last organisation (Fendahl) for effectively handling multiple projects and timely delivering solutions.
  • Received as the best trainee award in both of the previous orgaisations (Convergys) and (Infosys).

Timeline

Senior Product Analyst

Fendahl CTRM International
06.2021 - 07.2025

Sales Associate

Convergys
09.2015 - 05.2016

Process Executive

Infosys
12.2014 - 09.2015

Master of Business Administration - Oil and Gas Management

University of Petroleum and Energy Studies

Bachelor of Engineering - Mechanical

East West Institute of Technology
Ankush Bhattacharya