Ankush Biloriya

• Lead a results-oriented team and is responsible for managing the branch profitability, ensuring high-quality service, and customer relationship management.
• Own all branch banking objectives, and overall branch supervision.
• Ensure the achievement of overall branch targets by generating business and cross-sales.
• Key Customer Relationship Management and supervision of all high-net-worth customer programs.
• Ensure all components of the branch sales model function as per design.
• Complaints Handling.
• Review Branch Operations reports.
• Branch merchandising and coordination with marketing at the product level.
• Review the vault register.
• Review Suspense and Dummy accounts.
• Ensure compliance with banking rules, regulations, and procedures.
• Periodic review of progress vs. objectives
• Ensure clarity of business objectives among staff.

• Handling the team of FDO for daily activities of the branch.
• Reconciliation of internal accounts.
• Maintaining cash with CRL limits.
• Submission of control returns for the branch.
• Verification of account opening forms with proper KYC checks.
• Maintaining the monthly expenses MIS for the branch.
• Achievement of allotted targets for NTB, Casa Deepening, and cross-sell through FDOS.
• Monitoring of accounts for AML, high-value, and suspicious transactions.
• Monthly self-audit of the branch for smooth processing of operational activities.
• Maintaining relationships with existing customers and the generation of new leads.
• Monitoring the profitability of the branch.

Duration 24 Nov 2009 to 18 Feb 2011 (Shahpura Branch)

16 May 2006 to 23 Nov 2009 (Jhunjhunu Branch)

18th Feb 2005 to 16 May 2006 (Jaipur Branch)

Joined the organization as MO

Reconciliation

Reconciliation of different internal accounts, which are to be tallied on a day-to-day basis.

Reconciliation of different expense accounts and proper monitoring of expenses.

Monthly maintenance of the MIS of expenses for the branch.

Locating the expenses for the branch with the allotted budget.

Operation Activity.

• Handling saving and current account opening with proper KYC check.
• Monitoring inward and outward clearing, OCC, and remittance.
• Monitoring the transfer desk for internal transfers in customer accounts, demand drafts, and balance inquiries.
• Handling cash management with efficiency.
• ATM controlling.
• Submission of various types of reports, like RSR, BMMC.

Customer relationship.

Managing customer relationships, handling their queries, and making new relationships with existing customers.

Managing the Casa Portfolio of the branch, making strategies to increase the Casa Portfolio of the branch with existing customers.

Third-party products.

Managing the investment portfolio of the customers.

Investment of customer money in different types of mutual funds and life insurance products for their tax benefits and future needs.

Selling general insurance products, such as motor car, health, and stock, etc.