Ankush Ghosh
Kolkata
Summary
Dynamic Senior Telecaller at HDB Financial Service Limited with expertise in collections strategy development and payment negotiation. Proven track record in enhancing process efficiency and resolving customer issues effectively. Skilled in database management and customer relationship management, fostering strong client connections while ensuring timely debt repayment.
Overview
1
1
year of professional experience
Work History
HDB FINANCIAL SERVICE LIMITED
SENIOR TELECALLER
Kolkata
12.2024 - 07.2025
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Maintained accurate records of collection activities in database system.
- Assisted in the development of strategies to improve collections process efficiency.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Education
10'TH BOARD -
WBBSE
KOLKATA04-2018
Skills
- Collections strategy development
- Payment negotiation
- Database management
- Customer service
- Issue resolution
- Customer relationship management
- MS office
- Problem solving
- Team collaboration
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
ADDITIONAL INFORMATION
- DATE OF BIRTH : 24/07/2002
- ADDRESS : T/4E C.P ROAD KOLKATA-700085
- GENDER : MALE
- MATRIAL STATUS : UNMARRIED
DECLARATION
I hereby declare that the details mentioned above are true to the best of my knowledge .
Custom
DATE : _________________ SIGN : _________________
Timeline
HDB FINANCIAL SERVICE LIMITED
SENIOR TELECALLER
12.2024 - 07.2025
10'TH BOARD -
WBBSE
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