Ankush Ghume
Store Manager
Nagpur
Summary
Dedicated and results-oriented Store Manager with a proven track record of success in the retail industry. Offering a comprehensive background in store operations, team leadership, and sales management. Possessing a strong passion for delivering exceptional customer experiences and achieving sales targets. With 6+ years of experience, including 1 and half years as a Store Manager, I have demonstrated expertise in driving operational efficiency, optimizing inventory management, and fostering a high-performing team. Skilled in analyzing sales data, implementing effective strategies, and ensuring compliance with company policies and standards. Adept at building strong customer relationships and managing stakeholder interactions. Excellent communication, problem-solving, and leadership abilities. Seeking new challenges as a Store Manager for further success and growth.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Store Manager
Lenskart.Com (DealsKart Online Services Pvt.Ltd.)
Nagpur
08.2022 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
Indifusion Apparels India Pvt. Ltd.
Nagpur
12.2021 - 08.2022
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted with hiring, training and mentoring new staff members.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Sales Executive
TCNS Clothing Co. Pvt.Ltd.
Nagpur
11.2017 - 12.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Contributed to event marketing, sales and brand promotion.
- Maintained current knowledge of evolving changes in marketplace.
Sales Executive
Future Lifestyle Fashions
Nagpur
12.2015 - 10.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
B.Com - Accounting And Finance
Sevasadan College
Nagpur 06.2018 - 06.2020
Skills
Communication
Relationship building and management
Team leadership and coaching
Operations
Staff training and development
Goals and performance
Customer Relations
Systems and software programs
Leadership
Problem-Solving
Product Knowledge
Adaptability
Timeline
Store Manager
Lenskart.Com (DealsKart Online Services Pvt.Ltd.)
08.2022 - Current
Store Manager
Indifusion Apparels India Pvt. Ltd.
12.2021 - 08.2022
B.Com - Accounting And Finance
Sevasadan College
06.2018 - 06.2020
Sales Executive
TCNS Clothing Co. Pvt.Ltd.
11.2017 - 12.2021
Sales Executive
Future Lifestyle Fashions
12.2015 - 10.2017