Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ankush Grover

Ankush Grover

Team Leader
New Delhi

Summary

Dynamic leader with a proven track record at Startek, enhancing team productivity and customer satisfaction through effective problem-solving and excellent communication. Skilled in technical support and fostering teamwork, I've successfully mentored staff and streamlined workflows, significantly improving service standards and team performance.

Overview

4
4
years of professional experience

Work History

Team Leader

Startek
07.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.

Education

BBA - Marketing

Guru Harkishan Public School
Hemkunt Colony
07.2019

Skills

Daily workflow improvement

Timeline

Team Leader

Startek
07.2021 - Current

BBA - Marketing

Guru Harkishan Public School
Ankush GroverTeam Leader