Ankush Grover
Team Leader
New Delhi
Summary
Dynamic leader with a proven track record at Startek, enhancing team productivity and customer satisfaction through effective problem-solving and excellent communication. Skilled in technical support and fostering teamwork, I've successfully mentored staff and streamlined workflows, significantly improving service standards and team performance.
Overview
4
4
years of professional experience
Work History
Team Leader
Startek
07.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
Education
BBA - Marketing
Guru Harkishan Public School
Hemkunt Colony07.2019
Skills
Daily workflow improvement
Technical Support
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Flexible and Adaptable
Self-Motivated
Multitasking Abilities
Critical Thinking
Data Entry
Dependable and Responsible
Analytical and Critical Thinking
Timeline
Team Leader
Startek
07.2021 - Current
BBA - Marketing
Guru Harkishan Public School