Ankush Jain

Results-driven IT Manager with 17 years of experience in ERP, hardware, and networking. Thrives in challenging environments and excels at enhancing profitability, visibility, and performance for diverse organizations. Committed to adding substantial value through mutually beneficial relationships. Currently serving as IT Manager at Damsun India Pvt. Ltd. since November 2023, consistently delivering exceptional results that contribute to the company's overall success.

I hereby declare that the above statements made by me are correct to the best of my knowledge and belief.

• ERP Implementation
• Responsible for the successful implementation of ERP (Purchase & Inventory Management, Production, HR & Payroll, Sales, Service, CRM)
• Master preparation for all uses
• Sharply understanding the ERP and instructing it to the ERP user
• Customizing form generation as per management & User requirements
• Rights and roll allocation as per User profile
• Understand the ERP and train to ERP user
• Data manipulation and generating customized reports according to requirements Management and Users
• Coordinating with the Development Team for development/customization of software
• Update day-to-day activities of the staff for generating new infrastructure planning
• Work with internal team to streamline business process, improve operational efficiency and identify current issues
• Works to identify and document business requirements, and identify systems gaps that need to be addressed through development of new system features or customization
• Troubleshoot issue by performing thorough analysis. Develop well thought out resolutions and options
• Identify and develop long-term use plans to improve information flow and operational improvements

• Windows Server manage Active Directory and Control the user rights
• Supervise efficient application of various window patches and security controls
• Manage and monitor system plans and supervise all activities for plan and unplanned systems
• Install and configure various commercial products on Windows operating systems
• Supervise system software processors and prepare upgrade strategies for storage
• Administer and execute various management activities and manage all backup activities
• Coordinate with various groups and perform troubleshooting on all production problems and provide resolution
• Collaborate with Technology Services Help Desk staff to improve support for end users
• Initiate and write technical project proposals
• Understand the applicable processes and procedures of the organization and make recommendations in the continuous improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement

• Maintains the network infrastructure, such as the routers and switches, and troubleshoots network-related problems
• Mail Servers Manage and Implement policies, Mails Backup, and Troubleshooting Outlooks
• Manage Firewall Implement Group Policies, Bandwidth Control, Port Forwarding, ISP Management
• Console Antivirus Server Manage and Implement policies, maintaining reports regularly
• Troubleshooting all software and hardware and networking-related problems
• Troubleshoot LAN/WIFI Connectivity, configured permissions folder rights
• End user technical support for Windows XP, 7, 8 and 10
• Responsible for research, acquisition, and configuration of all new network and server hardware systems
• Ensure the security of data, network access, and backup systems
• Handled the tasks of identifying infrastructures that needs to be improved
• Prepared audit policies including account management and privilege use auditing
• Identify problematic areas and implement strategic solutions in time
• Design, develop, implement, and coordinate systems, policies, and procedures
• Ensuring software licensing laws are followed

• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations and appraising their performance
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Handle annual budget and ensure cost effectiveness
• Audit systems and assess their outcomes
• Responsible for procurement of IT material
• Taking care of Vendor Management & Vendor relations
• Manage and utilization of company IT assets
• Prepare and modify reports as per management requirements
• Coordination with inter and intra departments for various activities
• Identifying and acting on opportunities to improve and update software and systems
• Consulting computer users to ascertain needs and to ensure that facilities meet user or project requirements

• Father's Name: Lt. Sh. Y. P. Jain
• Date of Birth: 01/14/84
• Marital Status: Married