Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

ANKUSH JATTI

Baijnath

Summary

Proven leader in the hospitality sector, adept at enhancing customer satisfaction and streamlining operations for efficiency. At Royal Estates, I spearheaded initiatives that significantly increased revenue through strategic marketing and exceptional service. Skilled in both sanitation standards and effective scheduling and staffing, my approach consistently improves team performance and service delivery, ensuring compliance with food safety regulations.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Food Court Manager

Royal Estates
12.2022 - Current
  • Improved vendor relationships by mediating disputes fairly and promptly addressing any concerns raised by either party in a professional manner.
  • Collaborated with vendors to create appealing menu offerings that catered to diverse customer preferences while maximizing profitability.
  • Managed inventory levels effectively to minimize waste while maintaining adequate stock levels for uninterrupted service delivery.
  • Enhanced overall customer experience by addressing complaints in a timely manner, providing personalized solutions to resolve issues and ensure repeat patronage.
  • Facilitated smooth communication between vendors, maintenance teams, and administration, ensuring prompt resolution of any arising issues.
  • Oversaw daily cash management functions, including reconciling sales reports, managing petty cash, and preparing accurate financial statements for upper management review.
  • Increased overall revenue with effective marketing initiatives and promotional activities to attract more customers.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Restaurant Manager

Hangry Restaurant Zirakpur
12.2021 - 12.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Food Service Supervisor

Tropic Gardens
10.2020 - 10.2021
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Ordered new supplies and food to maintain service levels.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.

Front Office Executive

Hotel Classic
12.2019 - 03.2020
  • Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
  • Assisted in training new front office team members, leading to increased productivity and efficiency.
  • Reduced wait times for guests by efficiently managing room availability and reservation changes.

Cashier Manager

Playboy Tap
03.2017 - 11.2019
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

Assistant Restaurant Manager

Café Friends Restaurant
01.2015 - 02.2017
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Conducted regular meetings with staff to discuss performance and address any issues.

Food Service Worker

DYNCORP International, U S ARMY BASE, LOGCAP IV
02.2011 - 09.2014
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Developed and maintained positive relationships with customers to enhance service.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.

Kitchen Supervisor

Panchkula Golf Club (Ambrozia Catering )
10.2008 - 11.2010
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
  • Monitored food preparation, production, and plating for quality control.
  • Reduced food waste through effective inventory management and menu planning.
  • Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
  • Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
  • Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
  • Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.

Education

10th (Higher Secondary ) C.B.S.E.Board -

Kendriya Vidyalaya Alhilal
Baijnath, India

12th(Secondary Qualification) HP Board -

Govt Boys Senior Secondary School
Hamirpur, India

1Year Diploma - Catering & Hospitality

AILITES
Panchkula, India

1year Diploma in Computer Hardware & Software -

APEX COMPUTER EDUCTION KANGRA
Kangra, India

Skills

  • Scheduling and Staffing
  • Ordering and Purchasing
  • Sanitation Standards
  • Food Safety Compliance

Accomplishments

  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Supervised team of 50 staff members.
  • Collaborated with team of 20 in the development of Oxford street zirakpur Royle Estate Group.
  • Resolved product issue through consumer testing.

Certification

  • [Food Safety certificate ], [ DynCrop International ]

Languages

English
Hindi

Timeline

Food Court Manager

Royal Estates
12.2022 - Current

Restaurant Manager

Hangry Restaurant Zirakpur
12.2021 - 12.2022

Food Service Supervisor

Tropic Gardens
10.2020 - 10.2021

Front Office Executive

Hotel Classic
12.2019 - 03.2020

Cashier Manager

Playboy Tap
03.2017 - 11.2019

Assistant Restaurant Manager

Café Friends Restaurant
01.2015 - 02.2017

Food Service Worker

DYNCORP International, U S ARMY BASE, LOGCAP IV
02.2011 - 09.2014

Kitchen Supervisor

Panchkula Golf Club (Ambrozia Catering )
10.2008 - 11.2010

10th (Higher Secondary ) C.B.S.E.Board -

Kendriya Vidyalaya Alhilal

12th(Secondary Qualification) HP Board -

Govt Boys Senior Secondary School

1Year Diploma - Catering & Hospitality

AILITES

1year Diploma in Computer Hardware & Software -

APEX COMPUTER EDUCTION KANGRA

Similar Profiles

CREATE PROFILE
ANKUSH JATTI