Ankush Jha
Delhi
Summary
Operations and training expert with more than 7 years in the travel and customer service fields. Proven track record in team leadership, boosting employee performance, and ensuring operational efficiency. Notable for designing impactful training programs and facilitating strategic partnerships for growth.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Assistant Manager - Training
WNS Global Services
Gurgoan
03.2026 - Current
- Monitored team performance and provided feedback to promote continuous improvement.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into the team.
- Developed training programs aligning with organizational goals and employee needs.
- Collaborated with department heads to identify training gaps and opportunities.
- Evaluated training materials for relevance and effectiveness in skill development.
Team Leader - Talent Creator
IGT Solutions Pvt Ltd
Gurgaon
02.2023 - 03.2026
- Developed comprehensive training materials, enhancing employee knowledge and skills.
- Conducted group trainings and created training materials on new processes and procedures.
- Collaborated with stakeholders to efficiently identify project requirements and deliverables.
- Streamlined workflows, reducing delays through targeted process improvements.
- Reviewed customer service surveys, implementing strategies that elevated customer satisfaction ratings.
Lead Associate - Training
IGT Solutions
Gurgoan
01.2020 - 10.2022
- Delivered post-sales reservation training to enhance skills of 30 to 40 team members.
- Coached new hires, providing performance feedback and establishing clear targets for success.
- Facilitated transitions into operations by implementing customized mentoring programs.
Sr Travel Executive
Teleperformance
Gurgaon
04.2019 - 12.2019
- Managed customer travel requirements and bookings, ensuring seamless travel experiences.
- Adapted quickly to systems and policies, streamlining workflow processes.
- Provided consistent service across shifts, maintaining customer satisfaction during nights and weekends.
Subject Matter Expert
Bird Information System
Gurgoan
11.2017 - 03.2019
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
Education
Diploma - Aviation, Hospitality And Travel And Tourism
Frankfinn Institute
Delhi06-2017
High School Diploma -
Army Public School
India03-2016
Skills
- Training program design
- Training development
- Training needs analysis
- Performance evaluation
- Team management
- Process improvement
- Microsoft Excel proficiency
- Time management
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Certification
- Travel Counsellor Certification – Travel Industry Council of Ontario (TICO), 2024
Timeline
Assistant Manager - Training
WNS Global Services
03.2026 - Current
Team Leader - Talent Creator
IGT Solutions Pvt Ltd
02.2023 - 03.2026
Lead Associate - Training
IGT Solutions
01.2020 - 10.2022
Sr Travel Executive
Teleperformance
04.2019 - 12.2019
Subject Matter Expert
Bird Information System
11.2017 - 03.2019
Diploma - Aviation, Hospitality And Travel And Tourism
Frankfinn Institute
High School Diploma -
Army Public School