Ankush Karan
Noida
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
5
5
years of professional experience
Work History
Consultant
Etech Global Services
01.2023 - Current
- Worked on B2B Sales Cloud. Assisting Sales and Legal team with managing accounts and opportunities.
- Creation of custom objects and fields as per business requirement.
- Developed various reports and dashboards to support Sales team.
- Created homepage and page layouts to segregate record pages for users based on their profile.
- Access and Security management, along with license maintenance, on platform level.
- Part of daily routine also included troubleshooting issues raised by users via support tickets.
- In addition to real time support, thoroughly document each customer’s question or problem as well as resulting answer or solution leading to organizational functionality and efficiency
- Meeting customer expectations
Assistant Operator
Tata Steel Limited
10.2021 - 12.2022
- At Tata Steel, part of daily routine is to handle vendor activities over phone, mail and also working with them live
- Under training period, work mainly consisted of looking over activities of various vendors and establish relationship with them for supplies
- Managing outsourcing of raw materials from different locations, did see supply chain of raw materials to different departments of Tata Steel
- Solely responsible for distribution of raw materials
- In tie up with Indian Railways, raw materials got delivered to desired location and from there took charge of further proceeds.
Online Chat Representative
Etech Global Services Inc
Ahmedabad, India
07.2019 - 03.2021
- Delivered prompt service to prioritize customer needs.
- Implemented feedback from supervisors to continuously improve chat support skills and performance levels.
- Managed timely and effective replacement of damaged or missing products.
- Navigated complex issues with patience, using problem-solving skills to find best possible solution for each inquiry.
Education
Bachelor in Business Administration -
Skills
- Salesforce Administration
- Sales Cloud
- Customer Account Management
- Product and service knowledge
- Seasoned in MS Excel, MS Office
- Practical analytical problem solving skills
- Interpersonal skills
- Vendor Management
- Procurement and Sales
- Cross-functional communications
Accomplishments
- Top Performer of my department for 8-9 months consecutively.
- Active member of CSR (Corporate Social Responsibility) of the company.
- Recognized and praised by clients for excellent client support
- Successfully cleared All India Trade Apprentice (AITT) exam
Timeline
Consultant
Etech Global Services
01.2023 - Current
Assistant Operator
Tata Steel Limited
10.2021 - 12.2022
Online Chat Representative
Etech Global Services Inc
07.2019 - 03.2021
Bachelor in Business Administration -
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