Ankush Kumar
Computer Hardware networking and Application
Sakoh
Summary
A competent person with an objective to make a career with an organization where there is continued growth the organization would be encouraged and where Challenging assignments can groom me further.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Assistant Manager
V-MART RETAIL LTD
01.2021 - Current
- E-commerce platform and New Store Opening (NSO)
- Invoice Reconciliation with the Channel v/s ERP (Ginesys) and Market place (Amazon, Myntra, Flipkart, Limeroad, Brown tape and shopcluse)
- Inventory Reconciliation of the ERP (Ginesys) V/s Channel and Market place (Amazon, Myntra, Flipkart, Brown tape and shopcluse)
- Update the Inventory through postman application
- Operational work and upload Catalogue through Oracle on backend panel for vmartretail.com, Amazon, Flipkart, Myntra, and Limeroad with bulk product
- Prepare the daily online sale dashboard on daily basis and share with Manager and HOD
- The product features update in the market place penal which are new introduce product by the V-Mart
- Inventory and sale data check on daily basis through query in Mysql and Oracle
- Inventory data logs monitoring through the kibana application
- Cancellation order data share with the team
- Invoice posting in ERP (Ginesys) through the market place penal which are failed any reason
- Image uploading to the vmartretail.com through SFTP
- Manage all inventory for all market places
- Create and upload the article master of AIL and increff channel
- Taking update of pending invoices from the Ginesys, AIL and Increff
- ERP integration (Enterprise resource planning)
- API integration (Application programming integration)
- MCI integration (Multi channel integration)
- MPI integration (Mobile Payment integration)
- Fulfill the IT assets requirement at store
- Co-coordinating with project team
- Aligned the IT engineer at site and complete the work within the timeline
- Take Follow-up from project team and vendors
- Coordinating with Vendor for resolve pending query
- All the IT related query resolve while store opening
Deputy Manager
Reliance Retail IT (Vendor-CTDI)
12.2016 - 10.2021
- Service desk Management
- Maintain the SLA with in the timeline
- Provide the remote support through RDC to Reliance stores users
- Planning the activities as per the project requirement
- Maintain the IT Assets and check inventory two times of year or as per the project requirement
- Maintain the productivity data of field Engineer on daily basis and share the manager and Reliance team
- Coordinating with Vendor for resolve pending query
- Managing the 30 field and DC Engineer team
- Prepare the Field Engineer Roster
- Provide the L2 support of Field engineer
Customer Support Engineer
TATA CONSULTANCY SERVICE(TCS Ltd.)
10.2015 - 11.2016
- Working on Reliance Retail Project
- Provide Technical Support in Reliance Jio
- Configured Jio pos Device and provide telephonically support in Jio Retailers and jio stores and clear day to day errors and report share with management team
- Installation of HP Proliant DL 320 G4 and G8 series Server, RAID & ILO Configuration
- Installation and support of Apple Mac Mini Server
- Provide onsite and remote support to 1000+ outlets and rollout of new store of Reliance Retail
- Maintaining all POSs, Server, Desktops, Printers and other IT related Device in good running condition
- Configuration of Wireless Devices (AP), CISCO Switch & Router, Mobile PDA/HHT, Mobile billing device
- Configuration and troubleshooting of MPOS
- Implementing and managing the local & network Printers
- Responsible to Support Zebra Printer, Barcode Printer, Flatbed Scale cum Scanner, Orbit Scanner, Handheld Scanner, Touch Monitor
- Responsible to Support all IT related Devices and peripherals (scales, Markdown Machines)
- Handling client escalation and Taking care of wrong updates of call
- Responsible for restoring the services to stores to stop any issue in sale due to IT equipment failure
- Coordinating with MSL and Taking care of wrong movements of faulty equipment’s from stores and repaired equipment’s or replacement from MSL to Stores
- Ensuring all administrative and IT Asset Tagging and records are entered and updated correctly to extend the warranty and proper movement Asset
- Coordinating with vendors to resolve related issue on time and provide standby equipment to avoid escalation
Education
B.A -
KSOU
Diploma - Computer Hardware & Networking
NETCOM Technology
Graduate - undefined
KSOU University
Senior Secondary School Exam - undefined
NIOS
Secondary School Exam - undefined
Himachal Pradesh Board
Skills
Operations management
Personal Information
Marital Status: Married
Mobilenumbers
- +91 8447029756
- 9289447775
Certification
Power BI
Timeline
Cyber security
10-2023
Leadership and Managemen
04-2023
Power BI
03-2023
My SQL
03-2022
Assistant Manager
V-MART RETAIL LTD
01.2021 - Current
Deputy Manager
Reliance Retail IT (Vendor-CTDI)
12.2016 - 10.2021
Customer Support Engineer
TATA CONSULTANCY SERVICE(TCS Ltd.)
10.2015 - 11.2016
Diploma - Computer Hardware & Networking
NETCOM Technology
Graduate - undefined
KSOU University
Senior Secondary School Exam - undefined
NIOS
Secondary School Exam - undefined
Himachal Pradesh Board
B.A -
KSOU
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