Ankush Kumar Arora
Gurgaon
Summary
Area Manager at Flipkart India with expertise in operations management and client relationship development. Improved last-mile delivery efficiency through innovative performance-tracking dashboards. Focused on team development and process optimization, utilizing strong people management skills to drive business growth and enhance customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Area Manager
Flipkart India Private Limited
03.2019 - Current
- Structured and facilitated end-to-end delivery workflow from station to customer address using logistics management principles and process mapping tools.
- Coordinated cross-departmental teams through regular training sessions and process audits to sustain high operational standards, utilizing people management and process improvement expertise.
- Refined last-mile delivery operations by introducing performance-tracking dashboards and standardized escalation protocols, driving continuous service quality advancements across the territory.
- Identification & recruitment of vendors, regularly working with them for improvement of costing & smooth operations.
- Solving all the queries & help them to also grow the business.
- Engage closely with the delivery team including associates, developing & maintaining a highly motivated and performance-driven team.
- Analysis of the data reports to identify data performance bottlenecks & improve performance.
- Implement the formal process & process improvement mechanism such as Kaizen & 5s.
Station Manager
Amazon Transportation Services Private Limited
11.2016 - 12.2018
- Continuously improve the delivery process & attained a sustained level of delivery performance through process & training improvements.
- Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management by evaluating the forecast of deliveries & manage vendor capacity through continuously monitoring active headcount, Recruitment pipelines & ongoing demand for resources from the line of business, to ensure optimum resourcing always on site.
- Engage closely with delivery team including associates & vendors to develop recruiting profiles for hiring, align all line of business roles.
- Directed cross-functional logistics operations by establishing daily targets, supervising route planning, and ensuring strict compliance with safety and regulatory standards to elevate delivery station efficiency.
District Manager
Future Retail Ltd.
09.2011 - 11.2016
- Drive top-line growth through effective sales and revenue strategies.
- Oversee store processes and audits to ensure compliance and operational efficiency.
- Maintain and enhance service standards to deliver superior customer experiences.
- Lead, motivate, and develop teams to achieve organizational goals.
- Improve profitability and manage resources for optimal business performance.
- Build and sustain PR and business relations to strengthen brand presence.
- Develop and implement strategic sales plans aligned with business objectives.
- Manage budgeting and financial controls to ensure cost efficiency.
- Oversee retail operations for seamless day-to-day functioning.
- Drive business development initiatives to expand market reach and opportunities.
Territory Manager - Operations
ideacts innovations pvt. ltd.
09.2010 - 09.2011
- Spearheaded acquisition and retention of Cyber Café partners across the allocated territory, driving consistent growth.
- Achieved and exceeded assigned sales targets independently within the designated territory.
- Managed and optimized operations for 1500+ terminals, ensuring seamless performance and partner satisfaction.
- Directed installation, training, support, and maintenance programs to empower Cyber Café partners.
- Conducted competition tracking and market analysis to identify trends and maintain a competitive edge.
- Championed future business plug-ins to support company expansion and innovation.
- Reported directly to Manager Operations, providing updates on performance, challenges, and strategic initiatives.
Business Development Executive
Infocom Network Ltd. (Tradeindia.com)
07.2006 - 09.2010
- Managed customer relations and sales initiatives to drive revenue growth and client satisfaction.
- Acquired new clients through targeted outreach and relationship building.
- Upgraded existing clients by identifying opportunities for upselling and cross-selling.
- Delivered CRM services to ensure seamless support and long-term engagement.
- Retained key clients by fostering loyalty and addressing evolving needs.
- Supported and motivated team members to achieve collective performance goals.
- Monitored competitor activities within the assigned territory to maintain market advantage.
- Formulated and implemented business development strategies to expand market presence and profitability.
Education
MBA - International Business Management
Maharishi Dayanand University (MDU)
Rohtak01.2008
B.Sc - Mathematics, Statistics, Economics
Hemwati Nanda Bahuguna Garhwal University
Dehradun01.2006
Skills
- Customer Service Excellence
- Operations Management
- Client Relationship Building
- Business Development Strategy
- Retail Business Management
- Relationship Management
- Aggressive & Field Oriented Skills
- Conversation Skills
- Presentation Skills
- Inventory Management
- People Management
- Marketing
Certification
- Lean Yellow Belt, Flipkart India Private Limited, 2021
- Process Assessment, Amazon, 2017
Languages
- English
- Hindi
- Punjabi
Timeline
Area Manager
Flipkart India Private Limited
03.2019 - Current
Station Manager
Amazon Transportation Services Private Limited
11.2016 - 12.2018
District Manager
Future Retail Ltd.
09.2011 - 11.2016
Territory Manager - Operations
ideacts innovations pvt. ltd.
09.2010 - 09.2011
Business Development Executive
Infocom Network Ltd. (Tradeindia.com)
07.2006 - 09.2010
MBA - International Business Management
Maharishi Dayanand University (MDU)
B.Sc - Mathematics, Statistics, Economics
Hemwati Nanda Bahuguna Garhwal University