ANKUSH MEHROTRA
Bangalore
Summary
Dynamic SAP Cloud Platform Integration Support Lead at NetApp with expertise in incident resolution and root cause analysis. Proven track record in delivering high-quality support services, achieving SOX compliance, and earning multiple awards for outstanding performance. Skilled in troubleshooting and client communication, driving successful outcomes in complex environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SAP Cloud Platform Integration Support lead
NetApp
10.2018 - Current
- Working as a SAP CPI Certified Functional Consultant lead for NetApp’s Fieldglass Production Support for HCM for Contractors and Employee support with SAP Cloud Platform Integration along with OIC Support.
- Fixing EMEA, APAC, US, India, Canada, LATAM payroll issues.
- Coordinating with HRIS, HRSP teams for Data fix.
- Running, Debugging and scheduling the CPI Payroll, Benefits Interfaces.
- Working on Success Factors Performance Management, Core HR, Success Factors Employee Central Support, SFAPI, Compound Employee API and delivering best to the end users.
- Performed SOX Audit controls and make sure Org is SOX compliance without any deficiency.
- Triage and resolution of incidents and problems identified by NetApp Application users for HRMS Application and HR apps.
- To resolve all high Severity cases, those have direct business impact for client.
- Responsible for managing Production/QA/staging and development environments.
- Responsible for technical and Function analysis of NetApp HR and Related Applications.
- Providing Root Cause Analysis of defects and issues for NetApp HR applications.
- Working on Release requests and migrating code from Sub prod Environment to Prod Environment.
- Working on NetApp’s Time Off Tool and resolving time off Related queries for the user on time.
- Achievement- Spot Award for ONB 2.0 Implementation and Rising Stars Award
QA Test Specialist
MetLife
05.2018 - 10.2018
- Project Description: Testing of the MetLife HCM cloud operations for Payroll, Benefits, Core HR Modules.
- Contribution: Working as a QA Test Specialist for HCM Cloud related testing operations and providing thorough analysis, Test sets, Test cases, Regression testing, Functional testing and adding value to the client.
- Environment: HP ALM, People Tools 8.51, Java, J2EE, WebLogic, People Tools 8.52, Cloud QA Environment.
- Team Size: 4
- References: Available upon request
- Training: PeopleSoft HRMS 9.1, PeopleSoft Global Payroll, People tools Vol1, People tools Vol 2, PeopleSoft Project Costing, XMLP Training, Integration Broker, Accounts Payable
- Achievements-Appreciated from MetLife Test Manager for quickly reviewing test cases and performing Functional testing on time for MetLife Success Factors (CPM) Project.
PeopleSoft Finance Developer
Metlife
11.2016 - 05.2018
- Analyzes business requirements and creates functional specifications to meet business requirements.
- Provided functional expertise in identifying and evaluating requirements, testing and configuring PeopleSoft Financials modules.
- Planned and executes system, integration and user acceptance testing.
- Had led cross-functional linked teams to address business or systems issues.
- Strong functional experience in modules: Asset Management, Project Costing, Accounts Payables, Accounts Receivables, General Ledger.
- Possess deep understanding of the end-to-end processes from a functional perspective.
- Strong functional experience working with customizations in PeopleSoft Financial Applications.
- Experience working in integration of external systems with PeopleSoft Financials.
- Experience in creating PS Queries.
- Assist in the design, development, system, User Acceptance Testing of PeopleSoft Financial modules.
- Assist with Month-end reconciliation issues.
- Provide support for all the configuration changes.
- Ability to work in functional support role and/or new implementation projects and enhancements.
- Facilitate requirement sessions with process owners to identify and document business requirements and prepare functional design documents.
- Proficient with documentation, including business requirements, functional specifications, support documentation, user guides, workflow processes and test cases.
- Experience in planning developing, executing and documenting results of System testing and User acceptance testing.
- Work collaboratively with cross-functional and project teams within Finance and IT organizations.
- Assist in the training and orientation of other team members and functional end users.
- Manage the requirements through the project lifecycle by establishing and maintaining agreements between the customer and the project team.
- Excellent communication and presentation skills to all levels including executive management.
- Proficient requirements meeting facilitator, demonstrated experience in facilitating sessions (10 to 20 people) using techniques to help define scope and requirements during the lifecycle.
- Experience with SDLC and at least one or two project management methodologies.
PeopleSoft Production Support
IBM India Pvt. Ltd
09.2012 - 08.2016
- Responsible for Production Application Support and Development for NetApp Appliance Global Support Applications specifically PeopleSoft Human Resource Management System ERP and other related applications like stars, NAPA and NAI.
- Actively involved in support of critical HR related onboarding/offboarding Apps like Stars portal, NAPA and NAI and monitoring critical omnibus alert to avoid any outage and issue.
- Monitoring the various scheduled Human Resource Application processes like payroll, recruiting, time keeping, benefits, hiring, various types of employee reports, onboarding / offboarding of employees, ESPP, Job data and other processes that feed critical and important data to various NetApp Vendors and promptly acting on any failure to find out the root cause and providing the analysis and fix to take the corrective action that keeps business running.
- Analysis and deployment of all build and releases in production/stage environments for NetApp HR applications.
- Trouble shooting all builds related issues at the server, application and database level.
- Triage and resolution of incidents and problems identified by NetApp Application users for HRMS Application and HR apps.
- To resolve all high Severity cases, those have direct business impact for client.
- Responsible for managing Production/QA/staging and development environments.
- Responsible technical and Function analysis of NetApp HR and Related Applications.
- Providing Root Cause Analysis of defects and issues for NetApp HR applications and EDO supported databases.
- Interacting everyday with clients to understand business needs and future course of action to improve the response time and better client satisfaction.
- Responding to alerts sent from Servers, Process schedulers and database monitoring tools.
- Have been continuously working with various teams (Application/Unix/Storage/Network) to provide better support and resolve issues and problems in a timely manner strictly adhering to SLAs.
- Interfacing with different teams like Integration team, various dependent application teams and onsite teams through emails and phone calls or personal discussion as necessary.
- Being a single point of contact for NetApp Human Resource Applications providing late night support and on call support.
- Responsible for managing scope, planning, tracking, change control, aspects of the project.
- Deliver new and complex high quality solutions to clients in response to varying business requirements.
- Collect incident, Service request, RCQ status from team members and provide accurate update to IBM management and the customer.
- Responsible for code deployment on WebLogic server by code promotion.
- Achievements- Manager’s choice award, ABCD award (Above and beyond call of duty) and Deep skill adder award for working on PeopleSoft HRMS Area as well as Java/J2ee related applications and leading the HR support from Offshore location.
Education
B. Tech -
Vellore Institute of Technology
Vellore01-2012
Skills
- SAP Cloud Platform
- Success factors
- Core HR
- Performance management
- OIC
- Root cause analysis
- Incident resolution
- End-user support
- Change management
- Team management
- Service level agreement management
- Escalation handling
- Troubleshooting and Diagnostics
- ITIL framework
- Failure resolution
- Customer engagement
- IT ticket documentation
- Support services
- Application support
- Debugging
- SLA compliance
- Client communication
- Unix
- Groovy
Accomplishments
- Spot award for ONB 2.0 implementation
- Rising Stars Award
- Appreciated by the MetLife Test Manager for quickly reviewing test cases and performing functional testing on time for the MetLife Success Factors (CPM) project
- Manager's Choice Award
- ABCD award (Above and Beyond the Call of Duty)
- Deep skill adder award for working on PeopleSoft HRMS area, as well as Java/J2EE-related applications, and leading the HR support from an offshore location
Training
- PeopleSoft HRMS 9.1
- PeopleSoft Global Payroll
- People tools Vol1
- People tools Vol 2
- PeopleSoft Project Costing
- XMLP Training
- Integration Broker
- Accounts Payable
References
Available upon request
Certification
SAP CPI certified, SAP Integration Suite
Oracle- OCI Certified
Languages
English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Intermediate (B1)
B1
Timeline
SAP Cloud Platform Integration Support lead
NetApp
10.2018 - Current
QA Test Specialist
MetLife
05.2018 - 10.2018
PeopleSoft Finance Developer
Metlife
11.2016 - 05.2018
PeopleSoft Production Support
IBM India Pvt. Ltd
09.2012 - 08.2016
B. Tech -
Vellore Institute of Technology
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