Ankush Rana
Fruad Prevention
Delhi
Overview
4
4
years of professional experience
Work History
Operations Associate
Working For paytm payment bank as client for Net Ambit
Noida
03.2019 - 03.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Handling DC, UPI, Net Banking ,CC Fraud transaction complain from bank and police.
- Maintained up-to-date knowledge of product and service changes to ensure better customer service.
- Providing End to End resolution for customer satisfactions.
- Handling our Lein and recovery team for refund the recovered amount from fraudster account on same time.
- Monitoring reports of amount added to the wallet/Bank from source to Pay.
- Fraud Prevention through unauthorized UPI transaction on real time basis escalations received from bank via NPCI Portal.
- Responsible for Representing/Acceptance for the reported fraud chargeback complaints through NPCI Channel are done with TAT.
- Analysis of IP address, number of suspicious accounts, bank accounts as well as analyzing the pattern of transaction.
- Handles all sort of escalation from Grievances, Compliance, RBI & Law eAnalysis of IP address, number of suspicious accounts, bank accounts as well as analyzing the pattern of transaction.
- Analyzing new fraud types/trends scenarios. Report the trends to the concerned team to apply additional layer of security which helps in term of decreasing the Cyber Fraud.
- Responsible to close the escalated (level 2 & 3 concern) as per standard TAT& SOP.
Education
B.com -
CBSE Board
04.2001 -
Skills
Safety policies
undefinedTimeline
Operations Associate
Working For paytm payment bank as client for Net Ambit
03.2019 - 03.2023
B.com -
CBSE Board
04.2001 -
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