Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Languages
Certification
Timeline
Generic
Ankush Sharma

Ankush Sharma

Hyderabad

Summary

Dynamic Operations Manager with a proven track record at Carrier Technologies India LTD., driving a 15% increase in collection efficiency through strategic process improvements. Expert in team leadership and dispute resolution, fostering collaboration across departments to enhance customer satisfaction and streamline financial reporting. Passionate about developing talent and optimizing performance metrics. Results-driven known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Manager

Carrier Technologies India LTD.
Hyderabad
04.2022 - Current
  • Leading and managing a team of over 120+ employees in the AR department, ensuring timely and accurate processing of collections, billing, credit, and cash applications for a $1.3 billion portfolio.
  • Oversee the Invoice-to-Cash (O2C) cycle, from Invoicing to cash application, ensuring that all processes are efficient and compliant with company policies.
  • Foster strong relationships with key clients to resolve disputes and payment issues, while maintaining a high level of customer satisfaction.
  • Drive cross-department collaboration with sales, operations, and finance teams to ensure accurate invoicing, and alignment with contractual terms.
  • Ensure compliance with internal controls, audit requirements, and industry standards, maintaining the integrity of financial reporting.
  • Develop and monitor performance metrics, driving continuous improvements in team productivity, accuracy, and customer satisfaction.
  • Executed process improvement initiatives to eliminate waste, streamline operations, and boost collection efficiency from 55% to 70% within six months.
  • Conducted process improvements and organized Kaizen events to enhance productivity and drive revenue growth. Successfully transitioned check-paying customers to ACH, accelerating cash flow for the organization.

Assistant Manager

Carrier Technologies India Ltd.
Hyderabad
12.2020 - 03.2022
  • Played a pivotal role in transitioning two major business segments, managing seamless integration into existing processes.
  • Collaborated with leadership to define SLAs and KPIs for team members.
  • Created and helped team members prepare standard operating procedures (SOPs) embedded with internal controls, harmonizing processes across teams.
  • Delivered outstanding results by fostering team efficiency and aligning operations with business objectives.
  • Collaborated with Digital, IT, and Leadership teams to implement Avaya and other reporting tools, enhancing performance visibility.

Team Leader (Management Trainee)

Genpact India Pvt. Ltd.
Hyderabad
09.2017 - 11.2020
  • Supervised a group of 30+ FTEs ensuring compliance with service level agreements.
  • Identified crucial factors to fulfill customer needs.
  • Mentoring new hires in process, taking sessions on process, and handling business escalations.
  • Reporting the Weekly/Monthly Collections Report from Cash Collected and Overdue Reductions in Bucket-wise.
  • Learning and Development - I moved to the L&D team and started conducting classroom training for new hires.
  • Facilitated the skill development of over 200 staff members in an 18-month period.
  • Ensured high standards through consistent monitoring of communications.

Process Developer

Genpact India pvt. ltd.
Gurgaon
06.2014 - 08.2017
  • Acted as SME, ensuring SLA compliance.
  • Served as mentor to enhance team performance.
  • Managed teams effectively during manager unavailability.
  • Prepared SLA guidelines for efficient process management.
  • Compiled daily, weekly, and monthly team performance reports.
  • Deployed to Genpact Philippines for a six-month Re-engineering Project.

Process Associate

Genpact India pvt. ltd.
09.2012 - 06.2014
  • Handled accounts receivable collections in retail unit of GE.
  • Delivered consistent performance in meeting collection targets.
  • Guided new employees during on-the-job training.
  • Facilitated teamwork, strengthened interpersonal connections, and enhanced team effectiveness.

Education

MBA - Finance

Manipal University
Hyderabad
03-2024

Bachelor of Commerce - Finance

Swami Vivekanand Subharti University
Meerut
06-2021

Skills

  • Team Leadership and People Management
  • Dispute Resolution and Negotiation
  • Customer Service Excellence
  • Analytical Problem-Solving
  • Reconciliation
  • Cash flow forecasting
  • Financial Reporting and Analysis
  • Training Delivery
  • Collection Strategy Development
  • Emotional intelligence
  • Collaboration and teamwork
  • Data analysis
  • Relationship management
  • Team building
  • Employee training
  • Process improvement
  • KPI tracking
  • Risk management
  • Performance measurement
  • Planning and implementation

Personal Information

Title: Operations Manager

Accomplishments

  • Multiple Bronze Awards, Genpact (Best Performer)
  • 4 Silver Awards, Genpact (Quarterly meeting team targets)
  • 2 Gold Awards, Genpact (Best Manager Award for Meeting Year-End Attrition Target and Mentoring New Hires)
  • Client Awards - Best Performance and Best in Leading Teams

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

  • Lean, Trained, & Tested
  • Service Excellence - Certified
  • Train the Trainer - Certified

Timeline

Operations Manager

Carrier Technologies India LTD.
04.2022 - Current

Assistant Manager

Carrier Technologies India Ltd.
12.2020 - 03.2022

Team Leader (Management Trainee)

Genpact India Pvt. Ltd.
09.2017 - 11.2020

Process Developer

Genpact India pvt. ltd.
06.2014 - 08.2017

Process Associate

Genpact India pvt. ltd.
09.2012 - 06.2014

MBA - Finance

Manipal University

Bachelor of Commerce - Finance

Swami Vivekanand Subharti University

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Ankush Sharma