Ankush Tiwari
Mumbai
Summary
Dynamic leader with extensive experience at Reliance Retail Limited, excelling in supply and inventory management. Proven track record in enhancing team performance and customer relations. Skilled in decision-making and asset management, consistently achieving operational excellence and high customer satisfaction. Adept at training and motivating staff to meet ambitious sales goals.
Overview
9
9
years of professional experience
Work History
Commercial Department Manager
Reliance Retail Limited
Mumbai
03.2024 - Current
- Coordinated inventory management and stock replenishment processes, ensuring optimal stock levels to support sales.
- Managed daily operations and ensured efficient workflow across departments.
- Supervised staff training and development, fostering skills to improve overall team capabilities.
- Led team meetings to discuss goals, updates, and operational challenges.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Analyzed weekly reports to pinpoint operational inefficiencies, guiding adjustments in budgeting and staffing.
- Monitored daily sales figures to track trends in customer buying behavior.
- Managed inventory organization during shifts to maintain stock levels.
- Conducted regular audits to maintain compliance with company policies.
Logistics & Warehouse Head
Homezone Stainless Steel Pvt Ltd
Mumbai
11.2020 - 02.2024
- Strategically plan and manage logistics, warehouse, transportation and customer services
- Planning and managing logistics, warehouse, transportation and customer services
- Directing, optimizing and coordinating full order cycle
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
- Arranged warehouse, cataloged goods, planned routes, and processed shipments to ensure smooth operations
- Liaising and negotiating with suppliers, manufacturers, retailers and consumers
- Supervise, coach and train warehouse workforce
- Met targets for cost, productivity, accuracy, and timeliness to support operational goals
- Maintained metrics and analyzed data to assess performance and implement improvements for enhanced efficiency
- Addressed customer issues promptly to ensure satisfaction
- Ensure high levels of customer satisfaction through excellent service
- Maintain outstanding store condition and visual merchandising standards
Logistics & Warehouse Incharge
Flamingo Marketing
Mumbai
08.2017 - 03.2020
- Coordinate and monitor supply chain operations
- Ensured effective use of premises, assets, and communication methods for streamlined operations
- Utilize logistics IT to optimize procedures
- Recruit and coordinate logistics staff (e.g., truck drivers) according to availabilities and requirements
- Supervised order fulfillment and organized stocking of raw materials and equipment to align with operational needs
- Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction
- Plan and track the shipment of final products according to customer requirements
- Maintained logs and records of warehouse stock and executed orders for accurate inventory management
- Prepare accurate reports for upper management
Education
B. Com - Mumbai
VIVA COLLEGE of Arts, Commerce & Science
Mumbai01-2016
H.S.C - Mumbai
Kapol Junior College Arts, Commerce & Science
Mumbai01-2012
S.S.C - Mumbai, Maharashtra
K.1. Khilnani High School
Mumbai, Maharashtra01-2010
Skills
- Inventory management
- Compliance management
- Asset leadership
- Staff recruitment
- Decision-making
- Time management
- Customer relations
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Timeline
Commercial Department Manager
Reliance Retail Limited
03.2024 - Current
Logistics & Warehouse Head
Homezone Stainless Steel Pvt Ltd
11.2020 - 02.2024
Logistics & Warehouse Incharge
Flamingo Marketing
08.2017 - 03.2020
B. Com - Mumbai
VIVA COLLEGE of Arts, Commerce & Science
H.S.C - Mumbai
Kapol Junior College Arts, Commerce & Science
S.S.C - Mumbai, Maharashtra
K.1. Khilnani High School